4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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Orchestrate Service and Parts Supply Chain to Enhance Customer Experience
Supplier Connect
The Mize Supplier Connect Portal enables OEM and Supplier collaboration during the service lifecycle to enhance customer service, optimize costs, and improve quality.
Mize Supplier Connect Portal streamlines the OEM and Supplier interactions, communication, and data exchange for:
- Supplier Contact information
- Parts Purchase Orders
- Parts Cost Changes
- Parts Returns
- Supplier Warranty Claims
- Quality Metrics
- Documents, Forms, and Digital Assets
- Exceptions and Parts Support
Simplify supplier Onboarding and communications
Mize Supplier Connect Portal simplifies new supplier onboarding and ongoing communications with suppliers. Instead of numerous emails, excel files, and faxes, Supplier Portal centralizes all the communication and information exchange, which can be easily searched or referenced whenever needed.
Track Orders, Shipments, and Delivery
All stakeholders can search and view the status of Purchase Orders, Shipments, and Delivery for traceability, real-time visibility, and tracking.
Supplier Warranty and Recovery
Supplier Warranty Claims, Parts Returns (RMA), and Quality Dashboards can be accessed online to collaborate on reducing warranty costs and improve product quality.
Track Supplier Performance and Quality metrics
OEMs and Suppliers have access to performance metrics, quality analysis, and scorecards to drive improvements in the Supply Chain.
Supplier Connect
Connected Customer Experience