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      Mize Supplier Connect Experience

       

      Orchestrate Service and Parts Supply Chain to Enhance Customer Experience

      Mize Supplier Connect Screenshot
       
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      Optimize the Service and Parts Supply Chain to Create a Better Customer Experience


      Over 70% of any complex manufactured product’s content is provided by the Component and Part suppliers. Suppliers also play a vital role in supporting OEMs on Warranty, Service Parts, and Quality Improvement. Most Supply Chain Management (SCM) systems focus on procurement but lack the functionality to manage Supplier relationships and communication throughout the product lifecycle.

       

      Supplier Connect

      The Mize Supplier Connect Portal enables OEM and Supplier collaboration during the service lifecycle to enhance customer service, optimize costs, and improve quality.

      Mize Supplier Connect Experience

      Mize Supplier Connect Portal streamlines the OEM and Supplier interactions, communication, and data exchange for:

      • Supplier Contact information
      • Parts Purchase Orders
      • Parts Cost Changes
      • Parts Returns
      • Supplier Warranty Claims
      • Quality Metrics
      • Documents, Forms, and Digital Assets
      • Exceptions and Parts Support

      BENEFITS FOR OEM's AND SUPPLIERS

      Reduce parts inventory costs

      Improve collaboration and communication

      Improve part and product quality

      Reduce warranty costs

      Deliver better customer service

       

      Simplify supplier Onboarding and communications

      Mize Supplier Connect Portal simplifies new supplier onboarding and ongoing communications with suppliers. Instead of numerous emails, excel files, and faxes, Supplier Portal centralizes all the communication and information exchange, which can be easily searched or referenced whenever needed.

      Track Orders, Shipments, and Delivery

      All stakeholders can search and view the status of Purchase Orders, Shipments, and Delivery for traceability, real-time visibility, and tracking.

      Supplier Warranty and Recovery

      Supplier Warranty Claims, Parts Returns (RMA), and Quality Dashboards can be accessed online to collaborate on reducing warranty costs and improve product quality.

      Track Supplier Performance and Quality metrics

      OEMs and Suppliers have access to performance metrics, quality analysis, and scorecards to drive improvements in the Supply Chain.

      Supplier Connect Performance Insights

       

      Compliance and Contract tracking

      All Supplier agreements, Contracts, Documents, and Forms can be centrally tracked to help with Supplier compliance, cost changes, and performance commitments.


      Parts and Service Information

      Exchange Illustrated parts information for Spare Parts Catalogs, Diagnostic information, and repair instructions for service manuals with suppliers to provide a consolidated Knowledge required for dealers to service any of the components.

      Optimize Customer Experience

      Mize Supplier Connect Portal helps OEMs manage supplier relationships during the post-sale process to optimize the customer experience.  When combined with Customer Connect and Channel Connect, the Mize Supplier Connect Portal enables OEMs to orchestrate the connected customer experience throughout the service lifecycle.

      Global Supply Chain Support

      Mize Supplier Connect Portal helps you manage the global supply chain by supporting multiple languages, currencies, and localization.  Supplier Connect Portal information is accessible 24 X 7 from a web browser to coordinate complex supply chains worldwide.

      Integrated Supplier Management

      Mize CX Connect enables you to seamlessly integrate with ERP and SCM systems, 3rd Party Logistics (3PL) companies, and other enterprise systems of record for continuous flow of up-to-date and accurate information between OEMs and Suppliers.

      Cloud-based and Cost-Effective Subscription model

      Mize Supplier Portal is hosted on CX Cloud powered by a scalable and robust cloud infrastructure to provide a reliable and high-performance system. The cost-effective subscription model (SaaS) with Cloud option eliminates upfront investment in costly infrastructure, license, and implementation services.

      H4: FEATURED CAPABILITIES

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      Supplier Connect 

      Connected Customer Experience  

       

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