Optimize the Service and Parts Supply Chain to Create a Better Customer Experience

Over 70% of any complex manufactured product’s content is provided by the Component and Part suppliers. Suppliers also play a vital role in supporting OEMs on Warranty, Service Parts, and Quality Improvement. Most Supply Chain Management (SCM) systems focus on procurement but lack the functionality to manage Supplier relationships and communication throughout the product lifecycle.

Supplier Connect

The Mize Supplier Connect Portal enables OEM and Supplier collaboration during the service lifecycle to enhance customer service, optimize costs, and improve quality.

Mize Supplier Connect Experience

Mize Supplier Connect Portal streamlines the OEM and Supplier interactions, communication, and data exchange for:

Supplier Contact information
Parts Purchase Orders
Parts Cost Changes
Parts Returns
Supplier Warranty Claims
Quality Metrics
Documents, Forms, and Digital Assets
Exceptions and Parts Support

Reduce parts inventory costs

Improve collaboration and communication

Improve part and product quality

Reduce warranty costs

Deliver better customer service

Simplify supplier Onboarding and communications

Mize Supplier Connect Portal simplifies new supplier onboarding and ongoing communications with suppliers. Instead of numerous emails, excel files, and faxes, Supplier Portal centralizes all the communication and information exchange, which can be easily searched or referenced whenever needed.

Track Orders, Shipments, and Delivery

All stakeholders can search and view the status of Purchase Orders, Shipments, and Delivery for traceability, real-time visibility, and tracking.

Supplier Warranty and Recovery

Supplier Warranty Claims, Parts Returns (RMA), and Quality Dashboards can be accessed online to collaborate on reducing warranty costs and improve product quality.

Track Supplier Performance and Quality metrics

OEMs and Suppliers have access to performance metrics, quality analysis, and scorecards to drive improvements in the Supply Chain.

Compliance and Contract tracking

All Supplier agreements, Contracts, Documents, and Forms can be centrally tracked to help with Supplier compliance, cost changes, and performance commitments.

Parts and Service Information

Exchange Illustrated parts information for Spare Parts Catalogs, Diagnostic information, and repair instructions for service manuals with suppliers to provide a consolidated Knowledge required for dealers to service any of the components.

Optimize Customer Experience

Mize Supplier Connect Portal helps OEMs manage supplier relationships during the post-sale process to optimize the customer experience. When combined with Customer Connect and Channel Connect, the Mize Supplier Connect Portal enables OEMs to orchestrate the connected customer experience throughout the service lifecycle.

Global Supply Chain Support

Mize Supplier Connect Portal helps you manage the global supply chain by supporting multiple languages, currencies, and localization. Supplier Connect Portal information is accessible 24 X 7 from a web browser to coordinate complex supply chains worldwide.

Integrated Supplier Management

Mize CX Connect enables you to seamlessly integrate with ERP and SCM systems, 3rd Party Logistics (3PL) companies, and other enterprise systems of record for continuous flow of up-to-date and accurate information between OEMs and Suppliers.

Cloud-based and Cost-Effective Subscription model

Mize Supplier Portal is hosted on CX Cloud powered by a scalable and robust cloud infrastructure to provide a reliable and high-performance system. The cost-effective subscription model (SaaS) with Cloud option eliminates upfront investment in costly infrastructure, license, and implementation services.

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Oct 25, 2021 by Mike Roberts

A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

I had the privilege of moderating the...

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Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience

Sep 28, 2021 by Gary Napotnik

Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a...

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Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

Sep 9, 2021 by Michael R. Blumberg

Guest blog by Michael Blumberg, Blumberg Advisory Group

Syncron, a leading provider of Service Parts Planning, Pricing,...

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Optimize the Service and Parts Supply Chain to Create a Better Customer Experience

Supplier Connect

The Mize Supplier Connect Portal enables OEM and Supplier collaboration during the service lifecycle to enhance customer service, optimize costs, and improve quality.

BENEFITS FOR OEM's AND SUPPLIERS

Simplify supplier Onboarding and communications

Mize Supplier Connect Portal simplifies new supplier onboarding and ongoing communications with suppliers. Instead of numerous emails, excel files, and faxes, Supplier Portal centralizes all the communication and information exchange, which can be easily searched or referenced whenever needed.

Track Orders, Shipments, and Delivery

Supplier Warranty and Recovery

Track Supplier Performance and Quality metrics

Compliance and Contract tracking

All Supplier agreements, Contracts, Documents, and Forms can be centrally tracked to help with Supplier compliance, cost changes, and performance commitments.

Parts and Service Information

Optimize Customer Experience

Global Supply Chain Support

Integrated Supplier Management

Cloud-based and Cost-Effective Subscription model

H4: FEATURED CAPABILITIES

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Supplier Connect

Connected Customer Experience

FEATURED RESOURCES

2 min read

In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap

A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

2 min read

Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience

2 min read

Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

Guest blog by Michael Blumberg, Blumberg Advisory Group

Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

Guest blog by Michael Blumberg, Blumberg Advisory Group