3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
Orchestrate Service and Parts Supply Chain to Enhance Customer Experience
Over 70% of any complex manufactured product’s content is provided by the Component and Part suppliers. Suppliers also play a vital role in supporting OEMs on Warranty, Service Parts, and Quality Improvement. Most Supply Chain Management (SCM) systems focus on procurement but lack the functionality to manage Supplier relationships and communication throughout the product lifecycle.
Mize Supplier Connect Portal streamlines the OEM and Supplier interactions, communication, and data exchange for:
Reduce parts inventory costs
Improve collaboration and communication
Improve part and product quality
Reduce warranty costs
Deliver better customer service
All stakeholders can search and view the status of Purchase Orders, Shipments, and Delivery for traceability, real-time visibility, and tracking.
Supplier Warranty Claims, Parts Returns (RMA), and Quality Dashboards can be accessed online to collaborate on reducing warranty costs and improve product quality.
OEMs and Suppliers have access to performance metrics, quality analysis, and scorecards to drive improvements in the Supply Chain.
Exchange Illustrated parts information for Spare Parts Catalogs, Diagnostic information, and repair instructions for service manuals with suppliers to provide a consolidated Knowledge required for dealers to service any of the components.
Mize Supplier Connect Portal helps OEMs manage supplier relationships during the post-sale process to optimize the customer experience. When combined with Customer Connect and Channel Connect, the Mize Supplier Connect Portal enables OEMs to orchestrate the connected customer experience throughout the service lifecycle.
Mize Supplier Connect Portal helps you manage the global supply chain by supporting multiple languages, currencies, and localization. Supplier Connect Portal information is accessible 24 X 7 from a web browser to coordinate complex supply chains worldwide.
Mize CX Connect enables you to seamlessly integrate with ERP and SCM systems, 3rd Party Logistics (3PL) companies, and other enterprise systems of record for continuous flow of up-to-date and accurate information between OEMs and Suppliers.
Mize Supplier Portal is hosted on CX Cloud powered by a scalable and robust cloud infrastructure to provide a reliable and high-performance system. The cost-effective subscription model (SaaS) with Cloud option eliminates upfront investment in costly infrastructure, license, and implementation services.
Mar 16, 2021 by Gary Serbousek
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
Feb 23, 2021 by Mize Inc.
Learn How in Our Warranty Webinar
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