4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
...
STREAMLINE
WARRANTY PROCESSES
Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery and service campaigns.
REDUCE
WARRANTY COSTS
Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving service operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience.
IMPROVE
PRODUCT QUALITY
Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders, including Quality, Manufacturing, Engineering, and Suppliers.
Warranty Lifecycle Management
Mize Warranty Management enables companies to manage their end-to-end warranty lifecycle effectively. By replacing disparate systems with a consolidated global warranty solution, all business units, product lines, and regions become more productive.
Warranty Datasheet
Mize Warranty Management Software and Solution improves warranty data quality and integrity by validating all claim aspects with extensive business rules and directly incorporating data feeds from mobile and diagnostic devices into claim forms.
CUSTOMER CONNECT
EARLY WARNING SYSTEM
WARRANTY RESERVES
Service Plans
Manage service plans to deliver value-added services and programs beyond standard warranties. Differentiate customer experience and improve customer satisfaction by building long-term relationships across all channels, including retail, web, mobile and social media.
Increase Supplier Recovery
Improve collaboration to reduce warranty costs and improve product quality by sharing supplier warranty claims in real-time. Supplier Warranty Portal allows OEMs and suppliers to exchange claims, RMA’s, and performance metrics.
Manage Service Campaigns
Streamline the entire product recall process to limit financial risk, retain customers and protect brand reputation. Manage the service campaigns from initiation to closure, including; customer notifications, performance tracking, and compliance reporting.
WARRANTY DASHBOARDS
EARLY WARNING SYSTEM
WARRANTY RESERVES
Service Campaign Management Software
Fleets in asset-intensive industries have their service centers to perform maintenance and repairs. Warranty recovery for products under OEM or Supplier warranty or a Service Contract is critical to control costs. Fleets have to deal with several different warranty systems making the claim process inefficient.
Mize Fleet Warranty Management Software
Fleets in asset-intensive industries have their service centers to perform maintenance and repairs. Warranty recovery for products under OEM or Supplier warranty or a Service Contract is critical to control costs. Fleets have to deal with several different warranty systems making the claim process inefficient.
Supplier Recovery
Supplier Recovery is an integral part of the Mize Warranty Smart Blox and enables Manufacturers (OEMs), Distributors, and Fleets to increase warranty cost recovery, drive product quality and supplier performance, manage supplier warranty efficiently and cost-effectively.
Mize Warranty Analysis and Insights
Global manufacturers spend billions of dollars a year to cover the cost of warranty claims and product recalls. Manufacturers need to quickly detect and correct emerging quality issues to reduce escalating warranty costs and improve customer satisfaction.
