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      Streamline the Warranty Management Lifecycle for a Better Brand Experience


      Mize Warranty Management creates a consistent and streamlined warranty management experience across the enterprise and the marketplace. Your key stakeholders—from manufacturers and distributors to dealers, suppliers, and customers will have the tools they need to reduce costs and increase visibility to product quality issues.

      Mize IDC Leader in Warranty and Service Contract

      Streamline Warranty Process with Mize

      STREAMLINE
      WARRANTY PROCESSES

      Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery and service campaigns.

      Reduce Warranty Costs with Mize

      REDUCE
      WARRANTY COSTS

      Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving service operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience.

      Improve Product Quality with Mize

      IMPROVE
      PRODUCT QUALITY

      Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders, including Quality, Manufacturing, Engineering, and Suppliers.

       

      Warranty Lifecycle Management

      Mize Warranty Management enables companies to manage their end-to-end warranty lifecycle effectively. By replacing disparate systems with a consolidated global warranty solution, all business units, product lines, and regions become more productive.

      Warranty Management Lifecycle Management

      BENEFITS FOR MANUFACTURERS

      Reduce warranty processing costs by 15% streamlining processes, eliminating duplicate data entry, and automating claim adjudication

      Shorten claims processing cycle time, while Increasing supplier recovery to 40% to 60% of total warranty cost

      Lower Total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture

      See a 50% increase in service plan sales while improving the overall customer experience

      Ensure faster processing by validating claims data and allowing richer content to be captured

      Improve dealer satisfaction with faster and accurate warranty payments and performance analytics

      Warranty Datasheet

      Mize Warranty Management Software and Solution improves warranty data quality and integrity by validating all claim aspects with extensive business rules and directly incorporating data feeds from mobile and diagnostic devices into claim forms.

       

      DOWNLOAD

      Optimize Warranty Mangement Datasheet
       

      Simplify Registrations

      Increase product registration rate by simplifying the registration process and adding value to the customers. Know whom your customers are and establish a direct connection using Customer Connect.
      Customer Connect

      CUSTOMER CONNECT

      Early Warning System

      EARLY WARNING SYSTEM

      Warranty Reserves

      WARRANTY RESERVES

      BENEFITS

      Manage and track products, customers, and warranty entitlements

      Elevate customer onboarding experience

       

      Generate additional revenue and profits from accessories, parts, services and service plans

      Inform customers on service campaigns, product knowledge, and upgrades

       

      Service Plans

      Manage service plans to deliver value-added services and programs beyond standard warranties. Differentiate customer experience and improve customer satisfaction by building long-term relationships across all channels, including retail, web, mobile and social media.

       

      Sell Service Plans

      BENEFITS

      Increase plan attach and renewal rates

      Improve customer retention and loyalty

      Grow sales and profitability of service plans

      enable deeper customer and product insights

       

      Automate Warranty Claims

      Streamline and automate all types of claims with extensive business rules to validate claim data. Service providers can easily upload, enter, submit, and check the status of claims online. Manage and control claim costs by enforcing compliance with warranty policies, entitlements, failure coding, authorized parts, and standard repair times.

      BENEFITS

      Control warranty costs with extensive checks and validations

      Enhance the accuracy and integrity of claim data

      Capture attachments, videos, diagnostics and communication

      Improve productivity and efficiency with Claim process automation

       

      Increase Supplier Recovery

      Improve collaboration to reduce warranty costs and improve product quality by sharing supplier warranty claims in real-time. Supplier Warranty Portal allows OEMs and suppliers to exchange claims, RMA’s, and performance metrics.

       Warranty Management Diagram

      BENEFITS

      Increase in warranty cost recovery by 40%

      Drive product quality and supplier performance

      Manage supplier warranty cost-effectively

      Provide real-time visibility to warranty failures

       

      Manage Service Campaigns

      Streamline the entire product recall process to limit financial risk, retain customers and protect brand reputation. Manage the service campaigns from initiation to closure, including; customer notifications, performance tracking, and compliance reporting.
       

      Manage Service Campaigns

      BENEFITS

      Manage recalls efficiently and cost effectively

      Enhance the accuracy and integrity of claim data

      Capture attachments, videos, diagnostics and communication

      Improve productivity and efficiency with Claim process automation

       

      Gain Warranty Insights

      Provide easy access to warranty dashboards and reports to all stakeholders, including Warranty, Quality, Engineering, Finance, and Suppliers, to track and improve warranty performance metrics. Generate and share standard reports for warranty reserves, failure analysis, regulatory compliance, and supplier quality.
      Warranty Insights Dashboard

      WARRANTY DASHBOARDS

      Early Warning System

      EARLY WARNING SYSTEM

      warranty-reserves

      WARRANTY RESERVES

      BENEFITS

      Gain actionable insights to reduce warranty costs

      Reduce detection-to-correction cycle-time to fix quality issues

      Provide a centralized and trusted source of warranty metrics

      Save time and cost in creating ad hoc reports

      FEATURED CAPABILITIES

      Service Campaign Management Software

      Service Campaign Management Software

      Fleets in asset-intensive industries have their service centers to perform maintenance and repairs. Warranty recovery for products under OEM or Supplier warranty or a Service Contract is critical to control costs. Fleets have to deal with several different warranty systems making the claim process inefficient.

      Mize Fleet Warranty Management Software

      Mize Fleet Warranty Management Software

      Fleets in asset-intensive industries have their service centers to perform maintenance and repairs. Warranty recovery for products under OEM or Supplier warranty or a Service Contract is critical to control costs. Fleets have to deal with several different warranty systems making the claim process inefficient.

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      Supplier Recovery

      Supplier Recovery

      Supplier Recovery is an integral part of the Mize Warranty Smart Blox and enables Manufacturers (OEMs), Distributors, and Fleets to increase warranty cost recovery, drive product quality and supplier performance, manage supplier warranty efficiently and cost-effectively.

      Mize Warranty Analysis and Insights

      Mize Warranty Analysis and Insights 

      Global manufacturers spend billions of dollars a year to cover the cost of warranty claims and product recalls. Manufacturers need to quickly detect and correct emerging quality issues to reduce escalating warranty costs and improve customer satisfaction.

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      Mize Warranty Management Solution

      Request a demonstration.

      The Mize team brings decades of experience in Service Lifecycle Management. Let us show you how we can improve your warranty processes.