6 min read
The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
In today’s competitive market, customers demand professional support whenever and wherever they need help. Businesses also expect their support teams to work within multiple systems and quickly utilize various processes, all of which create barriers for customers to obtain support for their products and services effectively.
Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery, and service campaigns.
Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving service operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience.
Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders including Quality, Manufacturing, Engineering, and Suppliers.
Creates manages, and monitors support requests in real-time and minimize data entry by retrieving customer and product information automatically
Mobilizes your support with iOS/Android apps so your customers can obtain help anywhere
Automatically generates a service order or a warranty claim from support requests
Orders parts and directly ships to the specific location where they are required
Generates RMA (Return Material Authorization) and shipping labels from major carriers such as FedEx or UPS
Dispatches a qualified field service technician or to a service center
Seamlessly integrates with third-party systems
Eliminates queues and frustration associated with call centers providing a call-now access feature on mobile apps
Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues
Empowers customers for self-service through the Support SmartBlox web portal
Ensure faster processing by validating claims data and allowing richer content to be captured
Companies can configure, monitor, and optimize each aspect of their processes to improve the overall customer experience
Quick and easy data entry
Minimizes the amount of data required to be entered
Scan in serial numbers using product bar code
Data auto-population based on user login/profile
Integrates with registration system so a user can select their product from their registered product list
Monitor and manage support request
Users and Dealer get real-time information on the status of their request
Ability to saved requests as a draft so they can return later to complete and submit the request
Fast access to help
Can place a call to support directly from the app
The call will be routed directly to the appropriate support agent based on product and /or other parameters
Integrates with Mize SmartPanel, which performs an auto-lookup of relevant help topics, how-to guides, videos, etc. as a user enters support data
Cross-Platform Support
Mobile applications on iOS and Android
Web Portal supporting dynamic HTML
Reporting
Dashboard Reports
Configurable Reporting
Export reports to Excel and PDF
Bulk Data importing/exporting in CSV files
Reports generated by IBM Cognos Connection
Integration with other support systems including Salesforce
Start screen dashboard displays three configurable reports:
Support Request by Status
Support Request by Type by Business Area
Support Request by Resolution Time
Drill down on any dashboard report to get the report full screen and get detailed data
Displays a list of the most recently opened support requests with the current status displayed next to each request
Gains efficiency, speed, and value in customer service operations
Results in satisfied customers and improved Net Promoter Score
Lowers cost of support and service per customer
Smarter Customer Engagement helps grow service revenue and profitability
Decreases reliance on call center agents by providing 24/7 self-service
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Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
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