3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
STREAMLINE WARRANTY PROCESSES
Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery, and service campaigns.
REDUCE WARRANTY COSTS
Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving service operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience.
IMPROVE PRODUCT QUALITY
Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders including Quality, Manufacturing, Engineering, and Suppliers.
Help Resolve Product Issues Faster on Any Channel
To combat these issues, Mize Support Smart Blox streamlines the support process by providing a single entry point for customers. With the dawn of mobile apps and web portals, support can be provided at any time, in any situation.
The Support Smart Blox:
-
Creates manages, and monitors support requests in real-time and minimize data entry by retrieving customer and product information automatically
-
Mobilizes your support with iOS/Android apps so your customers can obtain help anywhere
-
Automatically generates a service order or a warranty claim from support requests
-
Orders parts and directly ships to the specific location where they are required
-
Generates RMA (Return Material Authorization) and shipping labels from major carriers such as FedEx or UPS
-
Dispatches a qualified field service technician or to a service center
-
Seamlessly integrates with third-party systems
