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In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap
A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference
I had the privilege of moderating the...
Service parts are a significant driver of revenue and profits, which means an efficient process for managing catalogs and purchases is mission-critical. Mize Service Parts Management mobilizes your parts catalog and simplifies decision-making—creating a better buying experience for customers.
Mize Service Parts Management solution, powered by Connected Customer Experience Platform and Smart Blox, streamlines all Service Parts processes including Demand Chain, Supply Chain, and Operations.
Increase parts sales by making it easy and convenient to order parts anytime, anywhere
Optimize parts pricing and inventory to improve profit margins
Gain actionable insights to improve fill ratio and drive operational performance
Collaborate with parts suppliers to reduce parts costs and streamline logistics
Simplify access to illustrated parts catalogs on all channels for fast and accurate results
Drill down from the product model using an illustrated parts catalog
Search using part number, name, or attributes for fast and accurate results
Search for the used part to verify part and quantity
Select configurable views for relevant parts and service info
Service Parts are a significant source of revenue and profits for manufacturers. Mize Service Parts Management solution enables manufacturers to maximize parts sales, improve efficiencies, and enhance collaboration with channel partners and suppliers.
Native mobile catalog app to optimize the user experience on iOS and Android devices
Responsive website adapting to any device size and form factor
Push Notifications on order status and part shipment
Ability to scan a part barcode or QR code to access parts information
Access to parts catalog information online or offline.
It is critical to select the right parts needed to prevent order errors, increase technician productivity, improve product uptime, and enhance customer satisfaction. Mize Service Parts helps with the parts decision process by presenting relevant information across all product models in a timely fashion.
Superseded or substitute parts within the catalog
See relevant notes and service content – manuals, bulletins, training, videos
Share parts details, including pictures
Pricing and availability
Single Sign-On (SSO) dealer portals and customer websites
Dealer Management Systems (DMS)
Parts fulfillment systems to reduce manual efforts and speed up parts shipment
Asset Management Systems
ERP and other enterprise systems
Service content and publications with direct links to any section of the catalog.
Mize enables Parts departments to keep the parts catalog data accurate and up-to-date by automating and simplifying the catalog publishing process. The web-based catalog management enables OEMs and Parts distributors to:
Automate catalog creation by importing images, and BOM Parts lists from Engineering or ERP systems
Use Service Bill of Material (BOM) to structure the catalog
OCR Parts images to automatically recognize and hotspot part call-outs
Create or edit hot spots with a simple interface to draw an area and identify call-out reference
Update catalogs within minutes and make the accurate data available immediately
Publish parts catalogs in many languages
Export parts catalogs to PDF or other distribution file formats
Search and view parts inventory levels using multiple parameters, including stock keeping unit (SKU), product type, barcode, manufacturer, supplier, and facility. Track inventory across multiple locations to gain visibility about a hand, ordering needs, and slow-moving parts.
Mize integrates with Warehouse management systems to meet Parts demand and supply chain needs. It has standard connectors for major ERP and WMS systems. CX Connect provides seamless two-way integration using web services for other enterprise systems.
Mize Analytics allows tracking of Key Performance Indicators (KPI) such as Fill Ratio, Inventory Turns, Delivery Performance, Inventory Costs, and Order Fulfillment.
Track Parts by any Inventory Location: Warehouse, Distributor, Service Center, or Technician
Auto-update inventory from transactions – Parts or Service Orders, Returns
Ability to search parts inventory or locate parts easily using geo-locator
Real-time inventory visibility with 3rd party integration – Warehouse, DMS, 3PL systems
Supplier Portal helps Manufacturers to coordinate parts supply chain processes with suppliers. Supplier Portal can manage:
Parts Suppliers: Maintain all supplier information, Contracts, documents, and forms
Parts Costs: Manage Parts costing and cost changes
Purchase Orders: Track delivery times
Track Supplier Quality: Track Defective Parts, Parts Inspections
Supplier Dashboard: Supplier performance scorecards
Supplier Parts or Purchase Orders
Parts Cost Management
Integrate with Carriers and 3PL providers to track shipments, inventory, and delivery times.
Mize SPM, powered by , provides the common platform for Brands to manage all service interactions with customers and channel partners. It is deployed on providing a scalable, high performance, and high availability environment for companies.
It’s available for a simple and cost-effective subscription (SaaS) model reducing upfront cost for infrastructure, software licenses, and costly implementation services. It enables manufacturers to grow parts sales, improve efficiencies, and enhance collaboration with channel and supplier partners.
Grow parts sales
Reduce upfront cost
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