4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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SIMPLIFY
PARTS SEARCH
INCREASE
PART SALES
STREAMLINE
TRACKING & LOGISTICS
Streamline Service Parts Processes
Service Parts are a significant source of revenue and profits for manufacturers. Mize Service Parts Management (SPM) solution enables manufacturers to maximize parts sales, improve efficiencies, and enhance collaboration with channel partners and suppliers.
Mize Service Parts Management solution, powered by Connected Customer Experience Platform and Smart Blox, streamlines all Service Parts processes including Demand Chain, Supply Chain, and Operations.
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Increase parts sales by making it easy and convenient to order parts anytime, anywhere
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Optimize parts pricing and inventory to improve profit margins
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Gain actionable insights to improve fill ratio and drive operational performance
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Collaborate with parts suppliers to reduce parts costs and streamline logistics
Order Tracking
Dealers can track all the orders and status from the web or mobile apps. Order tracking has integration with shipping carriers and 3rd party Parts Logistics (3PLs) entities to provide real-time visibility of parts shipments.
Improve Service Parts Ordering
Mize enables Parts departments to keep the parts catalog data accurate and up-to-date by automating and simplifying the catalog publishing process. The web-based catalog management enables OEMs and Parts distributors to:
Automate catalog creation by importing images, and BOM Parts lists from Engineering or ERP systems
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Use Service Bill of Material (BOM) to structure the catalog
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OCR Parts images to automatically recognize and hotspot part call-outs
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Create or edit hot spots with a simple interface to draw an area and identify call-out reference
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Update catalogs within minutes and make the accurate data available immediately
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Publish parts catalogs in many languages
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Export parts catalogs to PDF or other distribution file formats
Parts Inventory Management
Search and view parts inventory levels using multiple parameters, including stock keeping unit (SKU), product type, barcode, manufacturer, supplier, and facility. Track inventory across multiple locations to gain visibility about a hand, ordering needs, and slow-moving parts.
Warehouse Management
Mize integrates with Warehouse management systems to meet Parts demand and supply chain needs. It has standard connectors for major ERP and WMS systems. CX Connect provides seamless two-way integration using web services for other enterprise systems.
Analytics and KPI
Mize Analytics allows tracking of Key Performance Indicators (KPI) such as Fill Ratio, Inventory Turns, Delivery Performance, Inventory Costs, and Order Fulfillment.
Streamline Parts Supply Chain
Mize Supplier Portal enables manufacturers to manage supplier information, purchase orders, and supplier performance. The Parts Catalog ensures traceability and real-time visibility of the parts supply chain to the source, procure, and manage the service parts effectively.
Supplier Portal
Supplier Portal helps Manufacturers to coordinate parts supply chain processes with suppliers. Supplier Portal can manage:
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Parts Suppliers: Maintain all supplier information, Contracts, documents, and forms
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Parts Costs: Manage Parts costing and cost changes
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Purchase Orders: Track delivery times
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Track Supplier Quality: Track Defective Parts, Parts Inspections
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Supplier Dashboard: Supplier performance scorecards
Parts Procurement
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Supplier Parts or Purchase Orders
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Parts Cost Management
Parts Logistics
Integrate with Carriers and 3PL providers to track shipments, inventory, and delivery times.
