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      Grow Sales with Better Service Parts Management


      Service parts are a significant driver of revenue and profits, which means an efficient process for managing catalogs and purchases is mission-critical. Mize Service Parts Management mobilizes your parts catalog and simplifies decision-making—creating a better buying experience for customers.

      Mize Major Player in Service Parts Management

      Simplify Parts Search with Mize

      SIMPLIFY
      PARTS SEARCH

      Increase Parts Sales with Mize

      INCREASE
      PART SALES

      Streamline Tracking and Logistics with Mize

      STREAMLINE
      TRACKING & LOGISTICS

       

      Streamline Service Parts Processes

      Service Parts are a significant source of revenue and profits for manufacturers. Mize Service Parts Management (SPM) solution enables manufacturers to maximize parts sales, improve efficiencies, and enhance collaboration with channel partners and suppliers.


      Mize Service Parts Management solution, powered by Connected Customer Experience Platform and Smart Blox, streamlines all Service Parts processes including Demand Chain, Supply Chain, and Operations.

      Service Parts Management Infographic

      • Increase parts sales by making it easy and convenient to order parts anytime, anywhere

      • Optimize parts pricing and inventory to improve profit margins

      • Gain actionable insights to improve fill ratio and drive operational performance

      • Collaborate with parts suppliers to reduce parts costs and streamline logistics

      BENEFITS FOR MANUFACTURERS

      Simplify access to illustrated parts catalogs on all channels for fast and accurate results

      SAMPLE TEXT

      SAMPLE TEXT

       

      Grow Service Parts Sales

      Mize Service Parts Management enables service technicians, parts managers, customers, and contact centers to easily and quickly look up service parts online. Navigate easily across various catalogs, sections, illustrations, and parts lists.

      CAPABILITIES

      Drill down from the product model using an illustrated parts catalog

      Search using part number, name, or attributes for fast and accurate results

      Search for the used part to verify part and quantity

      Select configurable views for relevant parts and service info

      Service Parts Management Datasheet

      Service Parts are a significant source of revenue and profits for manufacturers. Mize Service Parts Management solution enables manufacturers to maximize parts sales, improve efficiencies, and enhance collaboration with channel partners and suppliers.

       

      DOWNLOAD

      Mize Service Parts Management Datasheet
       

      Mobile Parts Catalog

      Ease, Convenience, and Speed of catalog access improves efficiency and effectiveness of parts and service processes. It enables field service professionals and customers to access parts catalogs on any device from anywhere by providing:
      • Native mobile catalog app to optimize the user experience on iOS and Android devices

      • Responsive website adapting to any device size and form factor

      • Push Notifications on order status and part shipment

      • Ability to scan a part barcode or QR code to access parts information

      • Access to parts catalog information online or offline.

       

      Enhance the Parts Decisions

      It is critical to select the right parts needed to prevent order errors, increase technician productivity, improve product uptime, and enhance customer satisfaction. Mize Service Parts helps with the parts decision process by presenting relevant information across all product models in a timely fashion.

      CAPABILITIES

      Superseded or substitute parts within the catalog

      See relevant notes and service content – manuals, bulletins, training, videos

      Share parts details, including pictures

      Pricing and availability

       

      Integrated Parts Ordering

      Mize makes it seamless to exchange data with other systems using standard web services interfaces and multiple formats such as CSV, JSON, or XML. It integrates with:
      • Single Sign-On (SSO) dealer portals and customer websites

      • Service transactions including parts ordersrepair orderswarranty claims, or service quotes

      • Dealer Management Systems (DMS)

      • Parts fulfillment systems to reduce manual efforts and speed up parts shipment

      • Asset Management Systems

      • ERP and other enterprise systems

      • Service content and publications with direct links to any section of the catalog.

      BENEFITS

      SAMPLE TEXT

      SAMPLE TEXT

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      Order Tracking

      Dealers can track all the orders and status from the web or mobile apps. Order tracking has integration with shipping carriers and 3rd party Parts Logistics (3PLs) entities to provide real-time visibility of parts shipments.

       

       Mize Parts Workflow

       

      Improve Service Parts Ordering

      Mize enables Parts departments to keep the parts catalog data accurate and up-to-date by automating and simplifying the catalog publishing process. The web-based catalog management enables OEMs and Parts distributors to:

      • Automate catalog creation by importing images, and BOM Parts lists from Engineering or ERP systems

      • Use Service Bill of Material (BOM) to structure the catalog

      • OCR Parts images to automatically recognize and hotspot part call-outs

      • Create or edit hot spots with a simple interface to draw an area and identify call-out reference

      • Update catalogs within minutes and make the accurate data available immediately

      • Publish parts catalogs in many languages

      • Export parts catalogs to PDF or other distribution file formats


      Parts Inventory Management

      Search and view parts inventory levels using multiple parameters, including stock keeping unit (SKU), product type, barcode, manufacturer, supplier, and facility. Track inventory across multiple locations to gain visibility about a hand, ordering needs, and slow-moving parts.

       

      Warehouse Management

      Mize integrates with Warehouse management systems to meet Parts demand and supply chain needs. It has standard connectors for major ERP and WMS systems. CX Connect provides seamless two-way integration using web services for other enterprise systems.

       

      Analytics and KPI

      Mize Analytics allows tracking of Key Performance Indicators (KPI) such as Fill Ratio, Inventory Turns, Delivery Performance, Inventory Costs, and Order Fulfillment.

      CAPABILITIES

      Track Parts by any Inventory Location: Warehouse, Distributor, Service Center, or Technician

      Auto-update inventory from transactions – Parts or Service Orders, Returns

      Ability to search parts inventory or locate parts easily using geo-locator

      Real-time inventory visibility with 3rd party integration – Warehouse, DMS, 3PL systems

       

      Streamline Parts Supply Chain

      Mize Supplier Portal enables manufacturers to manage supplier information, purchase orders, and supplier performance. The Parts Catalog ensures traceability and real-time visibility of the parts supply chain to the source, procure, and manage the service parts effectively.

      Supplier Dashboard

      Supplier Portal

      Supplier Portal helps Manufacturers to coordinate parts supply chain processes with suppliers. Supplier Portal can manage:

      • Parts Suppliers: Maintain all supplier information, Contracts, documents, and forms

      • Parts Costs: Manage Parts costing and cost changes

      • Purchase Orders: Track delivery times

      • Track Supplier Quality: Track Defective Parts, Parts Inspections

      • Supplier Dashboard: Supplier performance scorecards

      Parts Procurement

      • Supplier Parts or Purchase Orders

      • Parts Cost Management

      Parts Logistics

      Integrate with Carriers and 3PL providers to track shipments, inventory, and delivery times.

       

      Parts Supplier Chain Connect

      BENEFITS

      SAMPLE TEXT

      SAMPLE TEXT

      SAMPLE TEXT

      SAMPLE TEXT

       

      Cost-Effective and Faster ROI

      Mize SPM, powered by Connected Customer Experience Platform, provides the common platform for Brands to manage all service interactions with customers and channel partners. It is deployed on CX Cloud,  providing a scalable, high performance, and high availability environment for companies.

      It’s available for a simple and cost-effective subscription (SaaS) model reducing upfront cost for infrastructure, software licenses, and costly implementation services. It enables manufacturers to grow parts sales, improve efficiencies, and enhance collaboration with channel and supplier partners.

      BENEFITS

      Grow parts sales

      Improve efficiencies

      Enhance collaboration

      Reduce upfront cost


      H4: FEATURED CAPABILITIES

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      Mize Service Part Management

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      The Mize team brings decades of experience in Service Lifecycle Management. Let us show you how we can improve your warranty processes.