Grow Sales with Better Service Parts Management

Mobile Parts Catalog

Ease, Convenience, and Speed of catalog access improves efficiency and effectiveness of parts and service processes. It enables field service professionals and customers to access parts catalogs on any device from anywhere by providing:

• Native mobile catalog app to optimize the user experience on iOS and Android devices

• Responsive website adapting to any device size and form factor

• Push Notifications on order status and part shipment

• Ability to scan a part barcode or QR code to access parts information

• Access to parts catalog information online or offline.

Enhance the Parts Decisions

It is critical to select the right parts needed to prevent order errors, increase technician productivity, improve product uptime, and enhance customer satisfaction. Mize Service Parts helps with the parts decision process by presenting relevant information across all product models in a timely fashion.

CAPABILITIES

Order Tracking

Dealers can track all the orders and status from the web or mobile apps. Order tracking has integration with shipping carriers and 3rd party Parts Logistics (3PLs) entities to provide real-time visibility of parts shipments.

Improve Service Parts Ordering

Mize enables Parts departments to keep the parts catalog data accurate and up-to-date by automating and simplifying the catalog publishing process. The web-based catalog management enables OEMs and Parts distributors to:

Automate catalog creation by importing images, and BOM Parts lists from Engineering or ERP systems

• Use Service Bill of Material (BOM) to structure the catalog

• OCR Parts images to automatically recognize and hotspot part call-outs

• Create or edit hot spots with a simple interface to draw an area and identify call-out reference

• Update catalogs within minutes and make the accurate data available immediately

• Publish parts catalogs in many languages

• Export parts catalogs to PDF or other distribution file formats
  

Parts Inventory Management

Search and view parts inventory levels using multiple parameters, including stock keeping unit (SKU), product type, barcode, manufacturer, supplier, and facility. Track inventory across multiple locations to gain visibility about a hand, ordering needs, and slow-moving parts.

Warehouse Management

Mize integrates with Warehouse management systems to meet Parts demand and supply chain needs. It has standard connectors for major ERP and WMS systems. CX Connect provides seamless two-way integration using web services for other enterprise systems.

Analytics and KPI

Mize Analytics allows tracking of Key Performance Indicators (KPI) such as Fill Ratio, Inventory Turns, Delivery Performance, Inventory Costs, and Order Fulfillment.

Cost-Effective and Faster ROI

Mize SPM, powered by Connected Customer Experience Platform, provides the common platform for Brands to manage all service interactions with customers and channel partners. It is deployed on CX Cloud,  providing a scalable, high performance, and high availability environment for companies.

It’s available for a simple and cost-effective subscription (SaaS) model reducing upfront cost for infrastructure, software licenses, and costly implementation services. It enables manufacturers to grow parts sales, improve efficiencies, and enhance collaboration with channel and supplier partners.