Increase Service Contract Revenue
Decrease Claims Cost

Mize Service Contracts Management Software and Solution helps Manufacturers (OEMs), Third Party Administrators (TPAs), Retailers, and Channel Partners to set up, sell, administer, track, and analyze various service programs.

MAXIMIZE

Revenues by increasing attach and renewal rates

STREAMLINE

Administration, sales and claims processing

ENHANCE

Service experience, sales and margins

SIMPLIFY

The buying process for customers on all channels

Reduce warranty processing costs by streamlining processes, eliminating duplicate data entry, and automating claim adjudication

Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues

Slash Total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture

Increase revenues and profitability from maintenance, service, and parts

Ensure faster processing by validating claims data and allowing richer content to be captured

Reduce manual efforts involved in claims entry by integrating with service order systems

Detailed Warranty Insights Dashboard

Warranty Analysis Insights Dashboard

Offer Service Programs to meet your customer needs

Service Programs deliver value to your customers by helping them to manage risk, limit repair costs, and minimize product downtime. Using the Mize SCM solution, you can offer and manage Service Programs.

Mize Service Contracts solution provides you the flexibility and capabilities needed to set up the programs suited to your industry, products, and customer needs.

Manage and track products, customers, and warranty entitlements

Elevate customer on-boarding experience

Generate additional revenue and profits from accessories, parts, services and service plans

Inform customers on service campaigns, product knowledge, and upgrades

Earnings management

Attach Rates

Renewal Rates

Sales performance

Customer analytics

Opportunity reports

Loss Ratio Reports

Reports to Underwriters

Streamline Service Contract and Claim Processes

Mize Service Contract Management streamlines various processes involved contract administration improving efficiencies and saving administration costs. Manage the Service Contract lifecycle including Configuration, Quote, Sales, Registration, Claims, and Renewals.

Streamline Service Contract and Claim Processes
Contract Administration
Contact Center Management
Field Service Management
Streamline and Automate Claims Process
Workflows and process automation

Detailed Warranty Policy Manager

Simple Dispatch and Scheduling Interface

Control warranty costs with extensive checks and validations

Enhance the accuracy and integrity of claim data

Capture attachments, videos, diagnostics and communication

Improve productivity and efficiency with Claim process automation

Enable Channel Partners to Sell and Service

Mize SCM Enables Channel Partners to market, sell and renew service programs to improve attach rates and renewal rates.

Present Service Plan Offer: Present Service Plan options at the time of product registration

Opportunity management: Mize provides Opportunity reports to channel partners and sales teams for identifying products with upcoming warranty expiration or renewal of service contracts.

Email Notifications: Customers will receive a notification about the buying or renewal of Service Plans

Automate Renewals: Mize automates renewal process to maximize recurring revenue opportunities by generating renewal notifications and quotes before contract expiration

Integrated Sales: Integrate with other Sales systems, F&I menu programs to present right offers to customers

Service Contract Management Channel Partners

Deliver a Differentiated Service Experience

Manage Customer Support and Service Delivery to enhance the customer service experience.

Service Dispatch and Scheduling: Dispatch and Schedule service providers with Mize Field Service Management

Maintenance Scheduling: Automatically generates Service requests to dispatch service technicians to perform preventive maintenance activities

Service Level Agreements (SLA): Track SLAs and deliver as per SLA commitments

Claims: Generate and submit claims for services performed under service contracts

Increase warranty cost recovery

Drive product quality and supplier performance

Manage supplier warranty efficiently and cost effectively

Provide real-time visibility to warranty failures

Simplify Buying Process and Access to Services

My Customer Portal helps customers buy new service plans, track all service plans, and request services.

Companies have an opportunity to engage customers, provide notifications, and present offers to increase attach rates and renewal rates.

Customer Self-Service portal provides access to knowledge, support requests, and service order status to reduce calls and improve customer satisfaction.

Reach customers on all channels (web, mobile, email, SMS/Text, Social media) to stay in touch and engage customers.

Manage recalls efficiently and cost effectively

Enhance the accuracy and integrity of claim data

Capture attachments, videos, diagnostics and communication

Improve productivity and efficiency with Claim process automation

Gain actionable insights to reduce warranty costs

Reduce detection-to-correction cycle-time to fix quality issues

Provide a centralized and trusted source of warranty metrics

Save time and cost in creating ad hoc reports

H3: Insert Feature Headline

P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

H3: Insert Feature Headline

4 min read

Service Lifecycle Management 101

Jul 23, 2021 by Gary Napotnik

Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue

...

2 min read

3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

Jun 24, 2021 by Michael Johnson

Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product...

2 min read

Solve Technician Inefficiencies with a Field Service Management Solution

May 24, 2021 by Ashok Kartham

Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle...

Request a demonstration.

The Mize team brings decades of experience in Service Lifecycle Management. Let us help you improve your processes.

Smart Blox

CX Platform

Service Lifecycle Management

OPTIMIZE

Services

Experiences

Applications

Add-Ons

Why Mize?

By Industry

Recognition

Resource Center

Follow us

Sign Up for Updates

Featured Brochure

Featured Brochure

Company

Careers

Partner Program

Increase Service Contract RevenueDecrease Claims Cost

MAXIMIZE

STREAMLINE

ENHANCE

SIMPLIFY

Connected Service Contract Management

Mize SCM is the only solution that connects all stakeholders and processes to maximize service contract revenues, profitability, and customer value.

BENEFITS FOR MANUFACTURERS

Service Contracts Datasheet

Maximize Service Contract Revenues

Mize SCM software enables companies to maximize service contract revenues by offering configurable service programs, enabling channel partners, and simplifying the buying process.

Detailed Warranty Insights Dashboard

Warranty Analysis Insights Dashboard

Offer Service Programs to meet your customer needs

BENEFITS

Gain Actionable Insights to Drive Service Contract Sales

BENEFITS

Learn How to Optimize Service Contract Management

Streamline Service Contract and Claim Processes

Streamline Service Contract and Claim Processes

Contract Administration

Contact Center Management

Field Service Management

Streamline and Automate Claims Process

Workflows and process automation

Detailed Warranty Policy Manager

Simple Dispatch and Scheduling Interface

BENEFITS

Enable Channel Partners to Sell and Service

Mize SCM Enables Channel Partners to market, sell and renew service programs to improve attach rates and renewal rates.

Deliver a Differentiated Service Experience

BENEFITS

Simplify Buying Process and Access to Services

My Customer Portal helps customers buy new service plans, track all service plans, and request services.

CUSTOMER CONNECT

BUY PLANS

BENEFITS

MIZE AS YOUR SOLUTION PARTNER

Mize is your reliable solution partner to achieve your warranty objectives rapidly and cost effectively!

INDUSTRY EXPERTISE

H4: FEATURED CAPABILITIES

H3: Insert Feature Headline

hbspt.cta._relativeUrls=true;hbspt.cta.load(227816, 'e5e23984-0bc4-4aad-9df9-f512b031cef9', {"region":"na1"});

H3: Insert Feature Headline

hbspt.cta._relativeUrls=true;hbspt.cta.load(227816, 'e5e23984-0bc4-4aad-9df9-f512b031cef9', {"region":"na1"});

H3: Insert Feature Headline

hbspt.cta._relativeUrls=true;hbspt.cta.load(227816, 'e5e23984-0bc4-4aad-9df9-f512b031cef9', {"region":"na1"});

H3: Insert Feature Headline

hbspt.cta._relativeUrls=true;hbspt.cta.load(227816, 'e5e23984-0bc4-4aad-9df9-f512b031cef9', {"region":"na1"});

H3: Insert Feature Headline

hbspt.cta._relativeUrls=true;hbspt.cta.load(227816, 'e5e23984-0bc4-4aad-9df9-f512b031cef9', {"region":"na1"});

H3: Insert Feature Headline

hbspt.cta._relativeUrls=true;hbspt.cta.load(227816, 'e5e23984-0bc4-4aad-9df9-f512b031cef9', {"region":"na1"});

Increase Service Contract Revenue
Decrease Claims Cost