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      Increase Service Contract Revenue
      Decrease Claims Cost


      Mize Service Contracts Management Software and Solution helps Manufacturers (OEMs), Third Party Administrators (TPAs), Retailers, and Channel Partners to set up, sell, administer, track, and analyze various service programs.

      Mize IDC Leader in Warranty and Service

      Maximize Revenues with Mize Solutions

      MAXIMIZE

      Revenues by increasing attach and renewal rates

      Streamline Processes with Mize

      STREAMLINE 

      Administration, sales and claims processing

      Enhance Experiences with Mize

      ENHANCE

      Service experience, sales and margins

      Simplify Processes with Mize

      SIMPLIFY

      The buying process for customers on all channels

       

       

      Connected Service Contract Management

      Mize SCM is the only solution that connects all stakeholders and processes to maximize service contract revenues, profitability, and customer value.

       

      Service Contracts Management Infographic

       

      BENEFITS FOR MANUFACTURERS

      Reduce warranty processing costs by streamlining processes, eliminating duplicate data entry, and automating claim adjudication

      Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues

      Slash Total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture

      Increase revenues and profitability from maintenance, service, and parts

      Ensure faster processing by validating claims data and allowing richer content to be captured

      Reduce manual efforts involved in claims entry by integrating with service order systems

      Service Contracts Datasheet

      Mize Service Contracts Management Solution, powered by Connected Customer Experience Platform and Smart Blox, helps companies to maximize customer lifetime value.

       

      DOWNLOAD

      Mize Service Contracts Solution Datasheet
       

      Maximize Service Contract Revenues

      Mize SCM software enables companies to maximize service contract revenues by offering configurable service programs, enabling channel partners, and simplifying the buying process.
      Warranty Insights Dashboard

      Detailed Warranty Insights Dashboard

      Warranty Analysis Insights

      Warranty Analysis Insights Dashboard

      Offer Service Programs to meet your customer needs

       

      Service Programs deliver value to your customers by helping them to manage risk, limit repair costs, and minimize product downtime. Using the Mize SCM solution, you can offer and manage Service Programs.

      Mize Service Contracts solution provides you the flexibility and capabilities needed to set up the programs suited to your industry, products, and customer needs.

      Service Programs Benefits

      BENEFITS

      Manage and track products, customers, and warranty entitlements

      Elevate customer on-boarding experience

      Generate additional revenue and profits from accessories, parts, services and service plans

      Inform customers on service campaigns, product knowledge, and upgrades

      Gain Actionable Insights to Drive Service Contract Sales

      Mize CX Insights powered by Industry leading BI platform provides reports, analytics, and actionable insights to drive sales and performance improvement. You can easily access Service Contract Administrators have access.

      Increase Revenue Overtime with Mize

      BENEFITS

      Earnings management

      Attach Rates

      Renewal Rates

      Sales performance

      Customer analytics

      Opportunity reports

      Loss Ratio Reports

      Reports to Underwriters

      Learn How to Optimize Service Contract Management

      Watch this video to learn more. 

       

      Streamline Service Contract and Claim Processes 

      Mize Service Contract Management streamlines various processes involved contract administration improving efficiencies and saving administration costs. Manage the Service Contract lifecycle including Configuration, Quote, Sales, Registration, Claims, and Renewals.

      Warranty Policy Manager

      Detailed Warranty Policy Manager

      Dispatch and Schedule

      Simple Dispatch and Scheduling Interface

      BENEFITS

      Control warranty costs with extensive checks and validations

      Enhance the accuracy and integrity of claim data

      Capture attachments, videos, diagnostics and communication

      Improve productivity and efficiency with Claim process automation

       

      Enable Channel Partners to Sell and Service

      Mize SCM Enables Channel Partners to market, sell and renew service programs to improve attach rates and renewal rates.

      Present Service Plan Offer: Present Service Plan options at the time of product registration

      Opportunity management: Mize provides Opportunity reports to channel partners and sales teams for identifying products with upcoming warranty expiration or renewal of service contracts.

      Email Notifications: Customers will receive a notification about the buying or renewal of Service Plans

      Automate Renewals: Mize automates renewal process to maximize recurring revenue opportunities by generating renewal notifications and quotes before contract expiration

      Integrated Sales: Integrate with other Sales systems, F&I menu programs to present right offers to customers

      Service Contract Management Channel Partners

      Deliver a Differentiated Service Experience

      Manage Customer Support and Service Delivery to enhance the customer service experience.

      Service Dispatch and Scheduling: Dispatch and Schedule service providers with Mize Field Service Management

      Maintenance Scheduling: Automatically generates Service requests to dispatch service technicians to perform preventive maintenance activities

      Service Level Agreements (SLA): Track SLAs and deliver as per SLA commitments

      Claims: Generate and submit claims for services performed under service contracts

      BENEFITS

      Increase warranty cost recovery

      Drive product quality and supplier performance

      Manage supplier warranty efficiently and cost effectively

      Provide real-time visibility to warranty failures

       

      Simplify Buying Process and Access to Services

      My Customer Portal helps customers buy new service plans, track all service plans, and request services.

      Companies have an opportunity to engage customers, provide notifications, and present offers to increase attach rates and renewal rates.

      Customer Self-Service portal provides access to knowledge, support requests, and service order status to reduce calls and improve customer satisfaction.

      Reach customers on all channels (web, mobile, email, SMS/Text, Social media) to stay in touch and engage customers.

      BENEFITS

      Manage recalls efficiently and cost effectively

      Enhance the accuracy and integrity of claim data

      Capture attachments, videos, diagnostics and communication

      Improve productivity and efficiency with Claim process automation

      Gain actionable insights to reduce warranty costs

      Reduce detection-to-correction cycle-time to fix quality issues

      Provide a centralized and trusted source of warranty metrics

      Save time and cost in creating ad hoc reports

       

      MIZE AS YOUR SOLUTION PARTNER

      Mize is your reliable solution partner to achieve your warranty objectives rapidly and cost effectively!

      Mize Offers Cost Effective Cloud Solution

      INDUSTRY EXPERTISE

      Mize Industry Experience

       

      H4: FEATURED CAPABILITIES

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      Mize Service Contracts Management

      Request a demonstration.

      The Mize team brings decades of experience in Service Lifecycle Management. Let us help you improve your processes.