4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
IoT-enabled assets can send measurements and metrics, operating modes, error codes, and environmental parameters directly to the Mize solution through the SQS interface or through the CX Connector integrated with a 3rd party telemetry provider.
Operational and device performance data can identify asset location, firmware version, error or failure codes, and other data unique to each equipment category. By monitoring the collected data you can detect and resolve issues that occur in devices proactively.
Construct predictive failure routines and deploy them into a rule engine enabling automation
Track and study new product introductions to gain insights into product reliability
Integrate with Dealer Management Systems (DMS) to pass work orders
The Mize architecture supports complex communication patterns connecting directly to IoT-equipped devices and/or interfacing with your telemetry solution(s). Mize supports multiple connection protocols, including WiFi, Bluetooth, Cellular formats like JSON, XML, CSV, and API Models (REST, messaging, TCP socket).
Users can use their computer or mobile device to connect to the product and transmit product data to the cloud when the product is offline.
Mize performs aggregation and queries across the data to identify events. The data is then indexed and available for querying through a powerful search engine.
You can analyze the data in three areas: on a dashboard, as a fleet of assets, or use our Product 360 view. Events generated can be routed to various work queues, so users act on the information as needed.
Be prepared for service events with the right parts on the first visit
Ensure service is performed in compliance with OEM guidelines
Incorporate into extended warranty and service plans
Manufacturers or channel partners can directly engage with customers by digitizing support requests, service orders, service plans, and more. Customers with a single product or a fleet of products will benefit from product uptime and proactive service enabled by Remote Asset Monitoring.
Manufacturers can identify specific parts and procedures using Knowledge, produce a service order, and dispatch a service technician. The data collected remotely is available for the technician ahead of time to improve first-time fix rates. The technician can access complete service history or any relevant knowledge while in the field to diagnose and repair the products. Combining IoT and remote monitoring with Mize Field Service Management enables companies to deliver service more effectively and improve profitability.
Manufacturers have been creating connected devices for years. Research says by 2027, there will be 267 million active wireless trackers in use worldwide.* Perform actions and manage these connected products.
Real-time tracking operational conditions across the fleet
Maximized product uptime through prescriptive and predictive service algorithms
Generate additional revenues with subscriptions and service contracts
Additional sales by engaging at the right time
Mize global team of experts have decades of Experience in developing and implementing Service Lifecycle Management solutions.
Request a Demo to learn how you can Optimize your Field Service Management.
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