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      Remote Asset Monitoring: I0T-Connected Asset Management


      Product downtime can result in customer dissatisfaction, costly repairs, and lower service profitability. IoT-connected products provide real-time visibility to asset conditions enabling you to deliver proactive service and prevent product downtime. Dispatch Service Technicians with the required knowledge and parts for the job resulting in higher productivity and customer satisfaction. The Mize Remote Asset Monitoring solution increases product uptime, lowers service delivery costs, and generates predictable revenue streams from subscription programs.

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      IMPROVE
      PRODUCT
      UPTIME

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      GROW
      SUBSCRIPTION
      REVENUE

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      PROVIDE
      PROACTIVE
      SERVICE

       

      Remote Monitoring Detects and Resolves Issues Proactively

      Remote monitoring enables companies to gather and analyze asset information from connected products. This growing phenomenon called the Internet of Things (IoT) gives manufacturers the ability to obtain real-time data from devices about their performance through onboard wireless antennas. The data captured from IoT-enabled devices includes telemetry, metadata, state, and sensor information. In addition to capturing data, the IoT can also interact with the devices remotely using commands and responses.
       

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      IoT-enabled assets can send measurements and metrics, operating modes, error codes, and environmental parameters directly to the Mize solution through the SQS interface or through the CX Connector integrated with a 3rd party telemetry provider.

      Operational and device performance data can identify asset location, firmware version, error or failure codes, and other data unique to each equipment category. By monitoring the collected data you can detect and resolve issues that occur in devices proactively.

       

      Simplify Access to Critical Operational Events

      Product 360 provides simple and unified access for the Channel.
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      Product 360

      monitored products from Mize

      Monitored Assets

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      Notifications & Alerts

      BENEFITS FOR MANUFACTURERS

      Construct predictive failure routines and deploy them into a rule engine enabling automation

      Track and study new product introductions to gain insights into product reliability

      Integrate with Dealer Management Systems (DMS) to pass work orders

      BENEFITS

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      Integration with IoT gateways


      Mize integrates with various IoT gateways or control units using push or pull-based collection methods. 
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      The Mize architecture supports complex communication patterns connecting directly to IoT-equipped devices and/or interfacing with your telemetry solution(s). Mize supports multiple connection protocols, including WiFi, Bluetooth, Cellular formats like JSON, XML, CSV, and API Models (REST, messaging, TCP socket).

      Users can use their computer or mobile device to connect to the product and transmit product data to the cloud when the product is offline.

      Data Usage and Visualizations

      Mize performs aggregation and queries across the data to identify events. The data is then indexed and available for querying through a powerful search engine.

      You can analyze the data in three areas: on a dashboard, as a fleet of assets, or use our Product 360 view. Events generated can be routed to various work queues, so users act on the information as needed.

      BENEFITS FOR SERVICE PROFESSIONALS

      Be prepared for service events with the right parts on the first visit

      Ensure service is performed in compliance with OEM guidelines

      Incorporate into extended warranty and service plans

       

      Empower Customers with Connected Products

      The Mize Customer Portal provides access to end customers. With Remote Asset Monitoring, users can track their products plus receive alerts and notifications.

      Manufacturers or channel partners can directly engage with customers by digitizing support requests, service orders, service plans, and more. Customers with a single product or a fleet of products will benefit from product uptime and proactive service enabled by Remote Asset Monitoring.

      Remote Monitoring and Field Service

      Manufacturers can identify specific parts and procedures using Knowledge, produce a service order, and dispatch a service technician. The data collected remotely is available for the technician ahead of time to improve first-time fix rates. The technician can access complete service history or any relevant knowledge while in the field to diagnose and repair the products. Combining IoT and remote monitoring with Mize Field Service Management enables companies to deliver service more effectively and improve profitability.

      Device Management

      Manufacturers have been creating connected devices for years. Research says by 2027, there will be 267 million active wireless trackers in use worldwide.* Perform actions and manage these connected products.

      • Send commands using an API to perform actions by a connected device.
      • Do updates over-the-air (OTA) to individual devices on firmware, application software, and revisions.
      • Manage devices with product registration, warranty entitlements, service contracts, and maintenance schedules.

      BENEFITS FOR CUSTOMERS

      Real-time tracking operational conditions across the fleet

      Maximized product uptime through prescriptive and predictive service algorithms

      Generate additional revenues with subscriptions and service contracts

      Additional sales by engaging at the right time

      Mize As Your Field Service Management Solution Partner

      Global organizations with thousands of Service Technicians, Independent Dealer networks,  complex products with multi-level Bill of Material (BOM),  and Global Field Service delivery needs use Mize FSM Solution to improve the Field Service Performance.

      Mize global team of experts have decades of Experience in developing and implementing Service Lifecycle Management solutions.

      Request a Demo to learn how you can Optimize your Field Service Management.


       

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      Request a demonstration.

      The Mize team brings decades of experience in Service Lifecycle Management. Let us help you improve your processes. 

      * Research provided by The "Industrial IoT Asset Tracking" report press release published by ResearchAndMarkets.com.