3 min read
Depot Repair: Bringing the Customer Experience Full Circle
Return, repair, refurbish, recycle.
Durable goods manufacturers have long played a part in the circular business...
STREAMLINE WARRANTY PROCESSES
Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery, and service campaigns.
REDUCE WARRANTY COSTS
Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving service operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience.
IMPROVE PRODUCT QUALITY
Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders including Quality, Manufacturing, Engineering, and Suppliers.
Remanufacturing Software Platform for all stakeholders
OEMs, Customers, Dealers or Channel Partners, and Suppliers can access the remanufacturing portal to perform and track various transactions involved in remanufacturing.
Remanufacturer Application
Customer Central allows OEMs or Remanufacturers to orchestrate all remanufacturing processes, workflows, and policies. Customer Central enables your team to manage the core reimbursement policies, warranties on remanufactured products, pricing, orders, and inventories.
Customer Portal
My Customer Portal allows customers to initiate a core return, print shipping labels, track shipments, or order remanufactured goods.
Dealer Portal
Channel Connect allows distributors, dealers, service centers, and retailers to manage core returns, track credits, and place orders.
Supplier Portal
Supplier Portal enables part or component suppliers, logistics companies, and other partners to support remanufacturing process with parts and services.
Core Inspections
Mize solution includes inspection of received parts Inspection to identify repair steps and replacement parts needed based on the damage codes identified during the inspection process.
The quality and eligibility of cores for remanufacturing, credit for cores, and estimated costs can be evaluated to ensure profitability.
Inspection form templates and checklists can be easily set up for different categories of products. Pictures, comments, and Videos can be added to the inspection form.
Inspections can also be performed after the remanufacturing process is completed to ensure quality meets the like-new product standard.
Core Tracking
Mize REMAN allows OEMs to track cores in the field using Product configurations or BOM (Bill of Material). The age and eligibility of cores for remanufacturing can be validated to identify the right cores to be recovered. Inventory of Returned cores is tracked and managed to provide real-time visibility and enable optimal planning.
Remanufacturing
Remanufacturers are expected to take cores that may have various defects and produce products that consistently meet the like-new standard.
Teardown and Replace Parts
Mize solution managed the Bill of Material (BOM) and 3D/2D illustrated Parts Catalogs for products and components to identify the right replacement parts during the remanufacturing process.
Redistribution and Sales
Customers benefit from the lower prices for like-new products with comparable quality. Using the Mize solution, Remanufacturers can distribute the products using a dealer network or sell directly using an online eCommerce site.
Catalogs & Ordering
Product Catalogs, illustrated Parts catalogs, Ordering, and eCommerce capabilities enable the remanufacturers to distribute and sell the remanufactured products. Remanufactured inventory availability information can be accessed from ordering, warranty, or service systems to allow users to view the availability and select remanufactured parts whenever feasible.
Manage Warranty and Service
Offering a Warranty on remanufactured products increases customer confidence and acceptance. Remanufacturers can offer a warranty on remanufactured products, track warranties, process claims, analyze warranty costs using Mize Warranty Software.
Remanufacturers can identify cores to be returned as part of warranty claims processing or service management systems. Products, Parts, or components can be flagged for return, and an RMA (Return Material Authorization) is auto-generated from claims or repair orders.
Integration with ERP and Fulfillment Systems
Mize Remanufacturing software can be integrated with ERP, Fulfillment, and other enterprise software seamlessly. Mize CX Connect provides connectors for major software systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, and others to reduce the cost of integration, maintenance, and support.
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Mize software is integrated with FedEx and UPS to generate labels and track Returns and Orders.
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Mize provides standard web services API to allow integration with any third-party systems.
Gain actionable Insights
Remanufacturers can easily access dashboards, reports, and analytics to optimize remanufacturing KPI such as core costs, profitability, and recovery performance. All stakeholders have access to role-based reports to drive performance improvements.
Cost-Effective and robust Remanufacturing application
Mize Remanufacturing software can be accessed globally in Cloud for a subscription fee (SaaS) based on the number of users or number of cores processed. All users have access to the remanufacturing application from any web browser or a mobile device.
Remanufacturers can realize immediate ROI as there are no upfront hardware costs, software license fees, or costly customization services.
Solution suited for remanufacturing.
Mize solution is suited for remanufacturing in high-value durable product categories. The software is optimized to meet the needs of OEMs or independent remanufacturing businesses. Remanufacturers can realize immediate benefits by optimizing the remanufacturing processes and maximizing profitability.
Request a Demo now to learn how you can grow a sustainable and profitable remanufacturing business.
