3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
Remanufacturing offers a sustainable source of profits and value for OEMs, remanufacturers, distributors, and core suppliers. Realize the full potential of higher recovery rates on cores and improved efficiencies in remanufacturing processes.
Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery, and service campaigns.
Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving service operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience.
Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders including Quality, Manufacturing, Engineering, and Suppliers.
Streamline remanufacturing processes to improve efficiencies and reduce cycle time
Increase core returns from customers, dealers, and other core suppliers
Improve profit margins by managing core credits and part sales
Remanufacturing offers a sustainable source of profits and value for OEMs, remanufacturers, distributors, and core suppliers. In addition to financial benefits, remanufacturing contributes to the green circular economy by reducing material usage, energy consumption, and waste. A software platform that connects all stakeholders will streamline processes for core returns, inspections, remanufacturing, inventory tracking, and distribution.
Mize Remanufacturing software, powered by Connected Customer Experience Platform, Smart Blox (Inspections, Service, Parts, and Orders), connects all stakeholders, processes, and data to optimize remanufacturing profits.
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Customer Central allows OEMs or Remanufacturers to orchestrate all remanufacturing processes, workflows, and policies. Customer Central enables your team to manage the core reimbursement policies, warranties on remanufactured products, pricing, orders, and inventories.
My Customer Portal allows customers to initiate a core return, print shipping labels, track shipments, or order remanufactured goods.
Channel Connect allows distributors, dealers, service centers, and retailers to manage core returns, track credits, and place orders.
Supplier Portal enables part or component suppliers, logistics companies, and other partners to support remanufacturing process with parts and services.
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Digitize, Mobilize, and Monetize product information to grow sales. Deliver engaging product content to web sites, mobile apps, channel partners, and eCommerce.
Mize Software enables remanufacturers to streamline Returns management and Reverse logistics to improve efficiencies, reduce costs, and increase return rates
Remanufacturers can save shipping costs by selecting optimal rates and shipping methods by comparing different carriers.
Shipping and receiving of cores is streamlined using barcode scanning and automated tracking of parts shipments.
The quality and eligibility of cores for remanufacturing, credit for cores, and estimated costs can be evaluated to ensure profitability.
Inspection form templates and checklists can be easily set up for different categories of products. Pictures, comments, and Videos can be added to the inspection form.
Inspections can also be performed after the remanufacturing process is completed to ensure quality meets the like-new product standard.
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Remanufacturers are expected to take cores that may have various defects and produce products that consistently meet the like-new standard.
Mize solution managed the Bill of Material (BOM) and 3D/2D illustrated Parts Catalogs for products and components to identify the right replacement parts during the remanufacturing process.
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Product Catalogs, illustrated Parts catalogs, Ordering, and eCommerce capabilities enable the remanufacturers to distribute and sell the remanufactured products. Remanufactured inventory availability information can be accessed from ordering, warranty, or service systems to allow users to view the availability and select remanufactured parts whenever feasible.
Offering a Warranty on remanufactured products increases customer confidence and acceptance. Remanufacturers can offer a warranty on remanufactured products, track warranties, process claims, analyze warranty costs using Mize Warranty Software.
Remanufacturers can identify cores to be returned as part of warranty claims processing or service management systems. Products, Parts, or components can be flagged for return, and an RMA (Return Material Authorization) is auto-generated from claims or repair orders.
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Mize software is integrated with FedEx and UPS to generate labels and track Returns and Orders.
Mize provides standard web services API to allow integration with any third-party systems.
Remanufacturers can easily access dashboards, reports, and analytics to optimize remanufacturing KPI such as core costs, profitability, and recovery performance. All stakeholders have access to role-based reports to drive performance improvements.
Mize Remanufacturing software can be accessed globally in Cloud for a subscription fee (SaaS) based on the number of users or number of cores processed. All users have access to the remanufacturing application from any web browser or a mobile device.
Remanufacturers can realize immediate ROI as there are no upfront hardware costs, software license fees, or costly customization services.
Mize solution is suited for remanufacturing in high-value durable product categories. The software is optimized to meet the needs of OEMs or independent remanufacturing businesses. Remanufacturers can realize immediate benefits by optimizing the remanufacturing processes and maximizing profitability.
Request a Demo now to learn how you can grow a sustainable and profitable remanufacturing business.
Mar 16, 2021 by Gary Serbousek
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