Streamline and Mobilize Field Service Delivery

Mize Customer Central managers field service demand from all channels in one place. The Service requests from Customer Portal, Contact Centers, Channel Partners, Service Technicians, and IoT-enabled products, as well as auto-generated Service Orders based on entitlements from Warranty, Service Plans, Maintenance Agreements, and Service Campaigns, can be managed centrally.

Field Service demand organizations have visibility into all work requests. They can plan for Service Technicians, Parts, Tools, and other resources for aggregated demand in the short term and over the long term.

Companies deliver field service with their internal field service workforce, partner network that includes independent distributors, dealers or service centers, and subcontractors.

Mize Customer Central manages your global field service network and Service technicians with their skill sets, certifications, and availability.

The service managers from the dealers, service centers or subcontractors can manage the service technicians, parts, and tools at their locations providing visibility to the availability of all field service resources across a multi-tiered organization.

Field Service organizations can gain the visibility and actionable insights into technician schedules, work order status, service delivery, and customer feedback.

Service Orders are auto-scheduled based on various factors and priorities to optimize the utilization and productivity of field service workforce.

The field service dispatch takes into consideration

• Technician skills, availability, standard and overtime costs, and time off
• Customer preferences and SLAs from service contracts
• The real-time changes and delays because of traffic and additional time on work orders

Field service organizations can

• Increase the number of work orders technicians can complete through more efficient scheduling, routing, and planning
• Improve the efficiency and effectiveness of the dispatchers by increasing the percentage of work orders that can be scheduled automatically

The Dispatch Console enables the dispatchers to assign or schedule work orders and make the adjustments necessary to meet the changing needs of field service fulfillment.

Mize field service management integrates with advanced scheduling and planning services to further automate the schedules, optimize routes, and take advantage of advanced scheduling algorithms.

Mize FSM solution enables you to automate various field service processes and digitize associated Forms.

Increase Technician efficiency, eliminate paperwork and reduce overhead or administration costs by automating various field service tasks. Channel Connect provides the ability for Technicians to capture data needed for completing the work order, associated forms, invoicing, and product updates via online or offline at the work site.

Technicians can work on additional jobs by saving the time involved with inefficient paperwork, duplicate data-entry, and errors in billing.

You can define the templates for Inspection forms, field service reports, safety or regulatory forms.

Mize Warranty Management Solution enables Field Service Management to orchestrate

• Warranty
• Service Plans
• Maintenance Agreements
• Product Entitlements

Mize Warranty enables companies to manage the entire warranty lifecycle and helps field service organizations to view and deliver as per the warranty entitlements.

Mize Service Plans to enable companies to define and manage a full range of Service Contracts, Maintenance Agreements, or Extended Warranty programs to increase service revenue and profits. Manage Service Plan Coverages, Pricing, and Terms to meet the needs of various customer segments.

Manage and Administer Plan sales, registrations, and entitlements.  Process claims and pays for services as per the plans. Gain insights into Plan earnings, loss ratio, reserves, and profitability of the service plans.

Mize Service Plans enables you to manage the service programs internally or with the Third-Party Administrators' help (TPAs).

Service Plan entitlements are visible to Contact Center agents, Service Centers, and Service Technicians to help deliver the services as per the service agreements.

Improves the attach rate to generate predictable revenues and increase renewal rates through alters and notifications.

Generate Service Orders as per the maintenance agreements. The automated service scheduling helps manage the field service resources and deliver expected services to the customers.

Mize helps you manage all entitlements for each product from Warranty, Service Plans, Maintenance Agreements, and  Service Campaigns. Product information is maintained throughout the service lifecycle to manage as maintained Product BOM, service history, and completed service orders.

Mize Knowledge Center allows the technical service organization to publish all service content including operating manuals, service manuals, service bulletins, and knowledge articles to be easily accessible by field service technicians from any device.

• The relevant knowledge and work instructions can be downloaded to access offline at the work site.

• Technicians benefit from having easy access to the most current and relevant knowledge. 

• Contact centers can assist customers and dispatch their service requests to field service.

• Technical Assistance Centers also can assist technicians with technical guidance, parts support, and help with service dispatch and scheduling.

• Mize Support is an integral part of Mize FSM to help manage the support requests from customers and technicians. Mize FSM can also seamlessly integrate with other CRM systems using CX Connect.

Mize Parts provides Illustrated Parts Catalogs and Enhanced Schematics for identifying the right parts and assisting the technicians in completing the work. Service Orders and Support Requests are integrated with Parts to source and order parts as needed to fulfill field service.

• Field Service needs products to returned for Depot Repair, or parts returned for quality analysis. Mize Returns helps manage the returns and reverse logistics.

• Mize Service helps manage Depot Repair Orders including product repairs, replacements, and trade-ins.

• Integrated Service operations improve efficiency and effectiveness of the field service.