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      Streamline and Mobilize Field Service Delivery


      When field service technicians are responsible for everything from installation and inspection to repair and maintenance, you need an efficient way to manage service delivery. Mize Field Service Management streamlines your ability to meet customer expectations, improve cost-efficiencies, and increase field team productivity.

      M-ize Major Player IDC MarketScope

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      ENHANCE
      CUSTOMER EXPERIENCE

      M-ize Solutions Improve Product Quality

      IMPROVE
      TECHNICIAN UTILIZATION 

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      AUTOMATE
      REVENUE STREAMS

       

      End-to-end Solution Increases Utilization

      Mize Field Service Management (FSM) solution enables field service organizations and their service network partners to improve customer retention, increase technician utilization, and grow service profits.
       

      M-ize Field Service Management Graphic

      Durable goods manufacturers and their service partners rely on skilled field service technicians to provide installation, inspection, repair, and maintenance services at customer locations. Companies are currently managing the field service through multiple systems, using phone calls, emails, sticky notes, and paper forms. The inefficient field service processes and systems result in increased customer churn, unproductive service technicians, and missed revenue opportunities.

      Companies need to streamline and mobilize to:

      • Enhance customer experience by delivering the expected service during the first visit

      • Improve the cost-efficiencies and productivity of the service delivery teams, and

      • Increase predictable revenue streams from service plans and maintenance agreements

      Mize FSM solution powered by Connected Customer Experience platform and Smart Blox includes:

      • Customer-Centric Field Service to drive customer experience and retention

      • Complete Mobilization of Service Technicians to improve utilization and productivity

      • Orchestration of field service performance to grow service sales from loyal customers

      Field Service Solution Datasheet

      Digitize, Mobilize, and Monetize product information to grow sales. Deliver engaging product content to web sites, mobile apps, channel partners, and eCommerce.

       

      DOWNLOAD

      M-ize Field Service Solution Datasheet
       

      Simplify Access to Customer Services

      Customer Connect provides a simple and unified access for customers
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      Customer Connect

      CUSTOMER CONNECT

      Product 360

      PRODUCT 360

      Self Help Field Service Management

      SELF HELP

      BENEFITS FOR CUSTOMERS

      Register and Manage Products, Search and access Knowledge

      Request and Schedule Service, Buy Service Plans

      Receive and Approve service quotes

      Check status of service jobs, and Provide feedback on the service experience.

       

      Mobilization of Service Technicians

      Service Technician productivity and utilization are critical factors to improve service operations and profitability.
      Field Service Management Mobile

      Channel Connect mobile application powered by Mize Channel Connect enables Technicians with easy-to-use and powerful capabilities to streamline end-to-end service tasks:

      • Improve technician utilization by managing Schedules, Routes, and Time

      • Increase first-time fix rate with right Knowledge, Parts, and Tech Support

      • Automate tasks with the digitization of Inspections, Work Orders, and Forms

      • Increase profitability by mobilizing Service Quotes, Service Plans, and Payments

      Smartblox Services Screenshot

      WORK ORDERS

      Smartblox Product Information

      PRODUCT INFORMATION

      Smartblox Parts Catalog

      PARTS CATALOGS

      BENEFITS

      SAMPLE TEXT

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      SAMPLE TEXT

      BENEFITS FOR TECHNICIANS

      Improve First Time Fix

      Reduce Downtime

      Increase Resource Utilization

      Accelerate Service Resolution

      Boost Customer Experience

      BENEFITS

      SAMPLE TEXT

      SAMPLE TEXT

      SAMPLE TEXT

      SAMPLE TEXT

      BENEFITS

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      SAMPLE TEXT

       

      Orchestrate Field Service Performance

      To meet the rising expectations of connected and empowered customers, organizations must put customers at the center of Field Service Management.
      Control Field Service Perfomance

      Departmental Silos, Disparate service applications, and disconnected processes result in:

      • Customer frustration and Churn

      • Poor visibility of service resources and lower productivity

      • The increased cost of field service staff, operations, and systems

      Mize FSM Solution connects Customers, Service Technicians, and Brands to:

      • Simplify Customer Service by Connecting with Customers and Products

      • Improve Service Delivery by Mobilizing Service Technicians

      • Enhance Service Experience by Orchestrating Global Field Service Network

      Mize Customer Central enables Brands to orchestrate field service performance that leads to more satisfied customers, a productive field service workforce, and improved profitability.

      Mize end-to-end Field Service Management solution enables companies to manage:

      • Field Service Requests and Orders

      • Field Service Dispatch and Scheduling

      • Field Service Automation

      • Warranty and Service Plan entitlements

      • Delivery of Knowledge, Parts Catalogs, and Service Content

      • Contact Centers to assist and guide Technicians.

      • Parts, Tools, and Material availability

      • Service Operations including Depot Repairs and Reverse Logistics

      SCHEDULE & DISPATCH

      WORK ORDERS

      Service Entitlements

      SERVICE ENTITLEMENTS

      Parts Customer Support

      CUSTOMER SUPPORT

      BENEFITS FOR MANUFACTURERS

      Simplify access to the services on any channel and device of customer preference

      Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues

      Deliver Proactive service proactively to keep products working to customer satisfaction

      Engage the Customers to maximize the customer lifetime value

       

      Connected Field Service Platform

      Mize provides an end-to-end Field Service Management solution, powered by Connected Customer Experience Platform and Smart Blox.

       

      Mize FSM solution enables companies to:

      • Deploy Field Service Software rapidly and cost-effectively in the cloud using a simple subscription model

      • Integrate Field Service Management with other enterprise systems and processes

      • Gain Actionable Insights from Field Service data to improve service performance and profitability

       

      ROI from FSM

      Mize FSM solution combines many service functions into one unified solution that helps companies to orchestrate more effective customer service while reducing the operational costs.

       

      Mize FSM helps companies realize many benefits:

      Mize As Your Field Service Management Solution Partner

      Global organizations with thousands of Service Technicians, Independent Dealer networks,  complex products with multi-level Bill of Material (BOM),  and Global Field Service delivery needs use Mize FSM Solution to improve the Field Service Performance.

      Mize global team of experts have decades of Experience in developing and implementing Service Lifecycle Management solutions.

      Request a Demo to learn how you can Optimize your Field Service Management.


       

      H4: FEATURED CAPABILITIES

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      FEATURED RESOURCES

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      Mize Field Service Management

       

      Request a demonstration.

      The Mize team brings decades of experience in Service Lifecycle Management. Let us help you improve your processes.