4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
When field service technicians are responsible for everything from installation and inspection to repair and maintenance, you need an efficient way to manage service delivery. Mize Field Service Management streamlines your ability to meet customer expectations, improve cost-efficiencies, and increase field team productivity.
Durable goods manufacturers and their service partners rely on skilled field service technicians to provide installation, inspection, repair, and maintenance services at customer locations. Companies are currently managing the field service through multiple systems, using phone calls, emails, sticky notes, and paper forms. The inefficient field service processes and systems result in increased customer churn, unproductive service technicians, and missed revenue opportunities.
Companies need to streamline and mobilize to:
Enhance customer experience by delivering the expected service during the first visit
Improve the cost-efficiencies and productivity of the service delivery teams, and
Increase predictable revenue streams from service plans and maintenance agreements
Customer-Centric Field Service to drive customer experience and retention
Complete Mobilization of Service Technicians to improve utilization and productivity
Orchestration of field service performance to grow service sales from loyal customers
Register and Manage Products, Search and access Knowledge
Request and Schedule Service, Buy Service Plans
Receive and Approve service quotes
Check status of service jobs, and Provide feedback on the service experience.
Channel Connect mobile application powered by Mize Channel Connect enables Technicians with easy-to-use and powerful capabilities to streamline end-to-end service tasks:
Improve technician utilization by managing Schedules, Routes, and Time
Increase first-time fix rate with right Knowledge, Parts, and Tech Support
Automate tasks with the digitization of Inspections, Work Orders, and Forms
Increase profitability by mobilizing Service Quotes, Service Plans, and Payments
Improve First Time Fix
Increase Resource Utilization
Accelerate Service Resolution
Boost Customer Experience
Departmental Silos, Disparate service applications, and disconnected processes result in:
Customer frustration and Churn
Poor visibility of service resources and lower productivity
The increased cost of field service staff, operations, and systems
Mize FSM Solution connects Customers, Service Technicians, and Brands to:
Simplify Customer Service by Connecting with Customers and Products
Improve Service Delivery by Mobilizing Service Technicians
Enhance Service Experience by Orchestrating Global Field Service Network
Mize Customer Central enables Brands to orchestrate field service performance that leads to more satisfied customers, a productive field service workforce, and improved profitability.
Mize end-to-end Field Service Management solution enables companies to manage:
Field Service Requests and Orders
Field Service Dispatch and Scheduling
Field Service Automation
Warranty and Service Plan entitlements
Contact Centers to assist and guide Technicians.
Parts, Tools, and Material availability
Service Operations including Depot Repairs and Reverse Logistics
Simplify access to the services on any channel and device of customer preference
Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues
Deliver Proactive service proactively to keep products working to customer satisfaction
Engage the Customers to maximize the customer lifetime value
Mize FSM solution enables companies to:
Deploy Field Service Software rapidly and cost-effectively in the cloud using a simple subscription model
Integrate Field Service Management with other enterprise systems and processes
Gain Actionable Insights from Field Service data to improve service performance and profitability
Mize FSM helps companies realize many benefits:
Mize global team of experts have decades of Experience in developing and implementing Service Lifecycle Management solutions.
Request a Demo to learn how you can Optimize your Field Service Management.
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