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      Streamline End-to-End Repair,
      Reduce Downtime


      With Depot Repair Management, fix inefficient processes at centralized repair depots, which results in lower profitability and customer dissatisfaction. Shorten product downtime, which negatively affects the customer experience and leads to a higher churn rate. Raise technician productivity and lower parts inventory costs on repair orders.

      Streamline Warranty Processes with Mize

      STREAMLINE REPAIR PROCESSES

      Improve the efficiency of all repair processes by simplifying and automating returns, inspection, repair, order, inventory tracking, and shipping.

      Reduce Warranty Costs with M-ize Solutions

      REDUCE REPAIR COSTS

      Reduce repair costs by improving the technician productivity, optimizing parts inventory, and lowering shipping costs.

      Improve Product Quality with M-ize Solutions

      ENHANCE CUSTOMER EXPERIENCE

      Enable self-service through the web or mobile channel and have a working product back to the customer sooner.

       

      Mize Depot Repair Management (DRM) Solution

      Mize Depot Repair Management (DRM) solution enables you to streamline and automate the end-to-end repair process from the initiation of a customer service request to delivering the repaired product back to the customer.

      M-ize Depot Repair Mangement Diagram

      Mize Depot Repair Management connects all processes, including:

      • Initiation of Customer Service Request on multiple channels including My Customer Portal, Contact Center, Email, or mobile

      • Creation of the Return Material Authorization (RMA) and shipping label for the customer to return the defective product

      • Generation of Product or Parts Orders to ship a loaner product or exchange the products

      • Creation of the Inspection orders to inspect the product and identify the repairs to be done

      • Checking the product against entitlements from the Standard Warranty, or Service Contracts

      • Creation and management of the Repair Orders (RO) to track the parts, labor, and other charges

      • Access to Knowledge to complete repairs faster and improve the productivity of the technicians

      • Tracking of Service Parts Inventory and assignment to the Repair Orders

      • Shipment of the repaired product back to the customer

      • Billing and payment for the Repair Order to the customer or generation of warranty claims

      • Generation of actionable Service Insights to drive profitability and enhance the customer experience

      Companies can improve customer satisfaction and generate higher profit margins by digitizing the repair depots to orchestrate all service processes and resources. You can eliminate custom systems, spreadsheets, and manual tasks to reduce the request-to-repair cycle times while improving the service delivery to your customers.

      Repair Depot can realize many benefits from streamlining and automating the repair processes:

      • Minimize the product downtime for the customers

      • Improve the efficiencies of repair processes

      • Improve technician productivity and utilization

      • Reduce the cost of the product and part inventories

      • Improve cash flow from faster customer payments

      Streamline and Automate Service Processes

      Mize solution enables your service team by providing the key capabilities for efficient repair management.

      Keep customer informed through Customer Portal and notifications via email or text messages

      • Simplify access to service manuals, bulletins, and Knowledge base from any device

      • Access complete product and customer service history

      • Validate and apply Warranty and Service Contract entitlements

      • Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device

      • Generate Service quotes for customer approval

      • Automate billing and invoicing to the customers and integrate with payment and financial systems

      • Integrate with ERP, CRM, and other enterprise systems using CX Connect

      • Integrate with Carriers and 3rdParty Logistics (3PL) companies to streamline reverse logistics and product shipments

      • Configure and manage the workflows, business rules, and forms to streamline and automate all the steps in the repair process

      M-ize Deport Repair Process

      BENEFITS

      Keep customer informed through My Customer Portal and notifications via email or text messages

      Simplify access to service manuals, bulletins, and Knowledge base from any device

      Validate and apply Warranty and Service Contract entitlements

      Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device

       

      Orchestrate Service Operations

      Service executives and managers can gain actionable insights to improve the efficiencies and profitability of the repair centers. Orchestrate Service Operations

      • Check the repair orders' profitability by applying the cost of parts, labor, and other expenses

      • Gain real-time visibility to the status of all repair orders, technicians, and service parts

      • Access Dashboards and Reports on all aspects of the service operations

      M-ize Depot Report Management Screen


      Cost-Effective and faster to deploy

      Mize Depot Repair Management solution is powered by Connected Customer Experience Platform and Smart Blox to deliver fully integrated repair processes.

      M-ize Depot Resource Management Insights

      The solution is available on Cloud using a Subscription model (SaaS) to reduce the upfront investment in software, hardware, and implementation services. Your repair depot operations can be digitized and automated within weeks to optimize service experience and maximize service profitability.

      Request a Demo now to learn how you can streamline and automate all your depot repair processes.

      BENEFITS FOR MANUFACTURERS

      Generate Service quotes for customer approval

      Automate billing and invoicing to the customers and integrate with payment and financial systems

      Integrate with ERP, CRM, and other enterprise systems using CX Connect

      Integrate with Carriers and 3rd Party Logistics (3PL) companies to streamline reverse logistics and product shipments

      Configure and manage the workflows, business rules

      Forms to streamline and automate all the steps in the repair process

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      M-ize Warranty Mangement Brochure

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      M-ize Depot Repair Mangement Icon

      Request a demonstration.

      The Mize team brings decades of experience in Service Lifecycle Management. Let us show you how we can improve your warranty processes.