Streamline End-to-End Repair;
Reduce Downtime

DRM Connects All  Processes

With Mize Depot Repair Management, you’ll have the ability to…

• Allow your customers to initiate a Customer Self-Service Request on multiple channels, including your Mize Customer Connect portal, Contact Center, email, or mobile
• Automatically create a Return Material Authorization (RMA) and shipping label for easy returns
• Generate Product or Parts Orders to ship loaner products or exchange the defective parts
• Integrate with major shipping carriers like UPS and FedEx to quickly generate return shipping labels
• Create Product Inspection Orders and check the product against entitlements from Standard Warranty or Service Contracts
• Create and manage Repair Orders to track the parts, labor, and other charges
• Provide technicians with access to Knowledge to increase productivity and complete repairs faster
• Track Service Parts inventory, product shipment, billing, and payment for the Repair Order from the customer or generate Warranty Claims
• Use Service Insights to identify actionable improvements to drive profitability and enhance the customer experience

You can improve customer satisfaction and generate higher profit margins by digitizing your repair depots to orchestrate all service processes and resources; and you can eliminate custom systems, spreadsheets, and manual tasks to reduce request-to-repair cycle times while improving service delivery to your customers.

Digitally transforming your Depot Repair, where you’ll streamline and automate the repair processes, will allow you to:

• Minimize product downtime for your customers
• Improve efficiencies of repair processes
• Improve technician productivity and utilization
• Reduce product costs and parts inventories
• Improve cash flow from faster customer payments

Streamline and Automate Service Processes

The Mize Depot Repair Management solution empowers your service team by providing them the key capabilities for efficient repair management and allows them to keep customers informed through your Mize Customer Connect Portal and notifications via email or text messages.

• Simplify access to service manuals, bulletins, and all Knowledge content from any device
• Access complete product and customer service history
• Validate and apply Warranty and Service Contract entitlements all in one place
• Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device
• Generate service quotes for customer approval
• Automate billing and invoicing to the customer and integrate with payment and financial systems
• Integrate with ERP, CRM, and other enterprise systems using Mize CX Connect
• Integrate with Carriers and 3rd Party Logistics (3PL) companies to streamline reverse logistics and product shipments
• Configure and manage workflows, business rules, and forms to streamline and automate all steps in the repair process

Orchestrate Service Operations

Service executives and managers can gain actionable insights to improve the efficiencies and profitability of their repair centers.

• Check repair orders' profitability by applying the cost of parts, labor, and other expenses
• Gain real-time visibility into the status of all repair orders, technicians, and service parts
• Access dashboards and view reports on all aspects of service operations

Request a Demo now to learn how you can streamline and automate all your depot repair processes.