Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     
      cx-solutions-drm-optimize-light
       
       

      Streamline End-to-End Repair;
      Reduce Downtime


      Within the consumer durable goods market, if service and repairs are mismanaged, that can lead to dissatisfied customers and poor customer experiences, resulting in higher churn rates and lower profitability. You can get ahead of this by fixing inefficient processes at centralized repair depots, shortening product downtime, raising technician productivity, and lowering parts inventory costs on repair orders with the Mize Depot Repair Management solution.

      Streamline Warranty Processes with Mize

      STREAMLINE REPAIR PROCESSES

      Improve the efficiency of all repair processes by simplifying and automating returns, inspections, repairs, orders, inventory tracking, and shipping.

      Reduce Warranty Costs with M-ize Solutions

      REDUCE REPAIR COSTS

      Reduce repair costs by improving technician productivity, optimizing parts inventory, and lowering shipping costs.

      Improve Product Quality with M-ize Solutions

      ENHANCE CUSTOMER EXPERIENCE

      Enable self-service through the web or mobile channel and have a working product back to the customer sooner.

       

      Mize Depot Repair Management Solution

      Mize Depot Repair Management (DRM) solution enables you to streamline and automate the end-to-end repair process from initiating a customer service request to delivering the repaired product back to the customer.

      Depot Repair Management Solution Diagram

      BENEFITS

      Keep customers informed through your Mize Customer Connect portal and notifications via email or text messages

      Simplify access to service manuals, bulletins, and all Knowledge content from any device

      Validate and apply Warranty and Service Contract entitlements all in one place

      Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device

      Depot Repair Management Datasheet

      Mize Depot Repair Management (DRM) helps businesses scale repair services to keep up with the pace of business growth without sacrificing service quality or features.

       

      DOWNLOAD

      drm-thumb
       

      DRM Connects All  Processes

      With Mize Depot Repair Management, you’ll have the ability to…
      • Allow your customers to initiate a Customer Self-Service Request on multiple channels, including your Mize Customer Connect portal, Contact Center, email, or mobile
      • Automatically create a Return Material Authorization (RMA) and shipping label for easy returns
      • Generate Product or Parts Orders to ship loaner products or exchange the defective parts
      • Integrate with major shipping carriers like UPS and FedEx to quickly generate return shipping labels
      • Create Product Inspection Orders and check the product against entitlements from Standard Warranty or Service Contracts
      • Create and manage Repair Orders to track the parts, labor, and other charges
      • Provide technicians with access to Knowledge to increase productivity and complete repairs faster
      • Track Service Parts inventory, product shipment, billing, and payment for the Repair Order from the customer or generate Warranty Claims
      • Use Service Insights to identify actionable improvements to drive profitability and enhance the customer experience

      You can improve customer satisfaction and generate higher profit margins by digitizing your repair depots to orchestrate all service processes and resources; and you can eliminate custom systems, spreadsheets, and manual tasks to reduce request-to-repair cycle times while improving service delivery to your customers.

      Digitally transforming your Depot Repair, where you’ll streamline and automate the repair processes, will allow you to:

      • Minimize product downtime for your customers
      • Improve efficiencies of repair processes
      • Improve technician productivity and utilization
      • Reduce product costs and parts inventories
      • Improve cash flow from faster customer payments
       

      Streamline and Automate Service Processes

      The Mize Depot Repair Management solution empowers your service team by providing them the key capabilities for efficient repair management and allows them to keep customers informed through your Mize Customer Connect Portal and notifications via email or text messages.
      • Simplify access to service manuals, bulletins, and all Knowledge content from any device
      • Access complete product and customer service history
      • Validate and apply Warranty and Service Contract entitlements all in one place
      • Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device
      • Generate service quotes for customer approval
      • Automate billing and invoicing to the customer and integrate with payment and financial systems
      • Integrate with ERP, CRM, and other enterprise systems using Mize CX Connect
      • Integrate with Carriers and 3rd Party Logistics (3PL) companies to streamline reverse logistics and product shipments
      • Configure and manage workflows, business rules, and forms to streamline and automate all steps in the repair process

      Orchestrate Service Operations

      Service executives and managers can gain actionable insights to improve the efficiencies and profitability of their repair centers.
      • Check repair orders' profitability by applying the cost of parts, labor, and other expenses
      • Gain real-time visibility into the status of all repair orders, technicians, and service parts
      • Access dashboards and view reports on all aspects of service operations

      Mize Depot Report Management Screen

      Request a Demo now to learn how you can streamline and automate all your depot repair processes.

      BENEFITS FOR MANUFACTURERS

      Validate and apply Warranty and Service Contract entitlements all in one place

      Generate service quotes for customer approval

      Automate billing and invoicing to the customer and integrate with payment and financial systems

      Integrate with ERP, CRM, and other enterprise systems using Mize CX Connect

      Integrate with Carriers and 3rd Party Logistics (3PL) companies to streamline reverse logistics and product shipments

      Configure and manage workflows, business rules, and forms to streamline and automate all steps in the repair process

      RELATED RESOURCES

      H4: FEATURED CAPABILITIES

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      FEATURED RESOURCES

      2 min read

      In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap

       
      A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

      I had the privilege of moderating the...

      2 min read

      Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience

      Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a...

      2 min read

      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...

      M-ize Depot Repair Mangement Icon

      Request a demonstration.

      The Mize team brings decades of experience in Service Lifecycle Management. Let us help you improve your processes.