2 min read
Top Three Trends Noted by Field Service Technicians Today
Here are 3 field service trends today, projecting to have legs for tomorrow. To see what field service digital...
With Depot Repair Management, fix inefficient processes at centralized repair depots, which results in lower profitability and customer dissatisfaction. Shorten product downtime, which negatively affects the customer experience and leads to a higher churn rate. Raise technician productivity and lower parts inventory costs on repair orders.
Improve the efficiency of all repair processes by simplifying and automating returns, inspection, repair, order, inventory tracking, and shipping.
Reduce repair costs by improving the technician productivity, optimizing parts inventory, and lowering shipping costs.
Enable self-service through the web or mobile channel and have a working product back to the customer sooner.
Mize Depot Repair Management connects all processes, including:
Initiation of Customer Service Request on multiple channels including My Customer Portal, Contact Center, Email, or mobile
Creation of the Return Material Authorization (RMA) and shipping label for the customer to return the defective product
Generation of Product or Parts Orders to ship a loaner product or exchange the products
Creation of the Inspection orders to inspect the product and identify the repairs to be done
Checking the product against entitlements from the Standard Warranty, or Service Contracts
Creation and management of the Repair Orders (RO) to track the parts, labor, and other charges
Access to Knowledge to complete repairs faster and improve the productivity of the technicians
Tracking of Service Parts Inventory and assignment to the Repair Orders
Shipment of the repaired product back to the customer
Billing and payment for the Repair Order to the customer or generation of warranty claims
Generation of actionable Service Insights to drive profitability and enhance the customer experience
Companies can improve customer satisfaction and generate higher profit margins by digitizing the repair depots to orchestrate all service processes and resources. You can eliminate custom systems, spreadsheets, and manual tasks to reduce the request-to-repair cycle times while improving the service delivery to your customers.
Repair Depot can realize many benefits from streamlining and automating the repair processes:
Minimize the product downtime for the customers
Improve the efficiencies of repair processes
Improve technician productivity and utilization
Reduce the cost of the product and part inventories
Improve cash flow from faster customer payments
Mize solution enables your service team by providing the key capabilities for efficient repair management.
Keep customer informed through Customer Portal and notifications via email or text messages
Simplify access to service manuals, bulletins, and Knowledge base from any device
Access complete product and customer service history
Validate and apply Warranty and Service Contract entitlements
Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device
Generate Service quotes for customer approval
Automate billing and invoicing to the customers and integrate with payment and financial systems
Integrate with ERP, CRM, and other enterprise systems using CX Connect
Integrate with Carriers and 3rdParty Logistics (3PL) companies to streamline reverse logistics and product shipments
Configure and manage the workflows, business rules, and forms to streamline and automate all the steps in the repair process
Keep customer informed through My Customer Portal and notifications via email or text messages
Simplify access to service manuals, bulletins, and Knowledge base from any device
Validate and apply Warranty and Service Contract entitlements
Mobilize service tasks by scanning barcodes and capturing pictures of defects on any mobile device
Service executives and managers can gain actionable insights to improve the efficiencies and profitability of the repair centers. Orchestrate Service Operations
Check the repair orders' profitability by applying the cost of parts, labor, and other expenses
Gain real-time visibility to the status of all repair orders, technicians, and service parts
Access Dashboards and Reports on all aspects of the service operations
Mize Depot Repair Management solution is powered by Connected Customer Experience Platform and Smart Blox to deliver fully integrated repair processes.
The solution is available on Cloud using a Subscription model (SaaS) to reduce the upfront investment in software, hardware, and implementation services. Your repair depot operations can be digitized and automated within weeks to optimize service experience and maximize service profitability.
Request a Demo now to learn how you can streamline and automate all your depot repair processes.
Generate Service quotes for customer approval
Automate billing and invoicing to the customers and integrate with payment and financial systems
Integrate with ERP, CRM, and other enterprise systems using CX Connect
Integrate with Carriers and 3rd Party Logistics (3PL) companies to streamline reverse logistics and product shipments
Configure and manage the workflows, business rules
Forms to streamline and automate all the steps in the repair process
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