Service Lifecycle Management for Durable Goods Manufacturers

Manufacturers of innovative products need happy customers who will advocate for their products to help scale in today’s connected global marketplace. In addition to their products, the manufacturers must deliver amazing customer experiences to grow the customer base and generate higher margin revenues.

Specialized Platform for Manufacturers with Complex Goods

Mize Connected Customer Experience Platform, Smart Blox, and Solutions enable manufacturers to optimize service experience and maximize customer lifetime value. Mize specializes in providing solutions to high value, durable, and configurable product manufacturers. Mize platform connects manufacturers with Customers, Channel Partners (Distributors, Dealers, and Retailers), and Suppliers.

Cost-Effective Service Management Solution

Mize solution is very cost-effective with a simple monthly subscription without upfront investments in hardware, software, and costly implementations. The Mize subscription model is based on users or your product install base to help you grow and scale. Software is priced, so small manufacturers can afford it and get more value for the limited budgets.

The modular Smart Blox model helps you get started small and scale up easily.  You can differentiate your customer service and compete more effectively against larger manufacturers on a level playing field.

You cannot rely on phones, emails, and spreadsheets to manage your customers, as that would limit and constrain your growth potential. It is too expensive to integrate and maintain multiple siloed applications to manage customer service and product support. ERP and CRM systems work well as systems of record but fall short in delivering the service experience your customer expects. It would be best to have a single customer service and support platform to deliver world-class service to your customers.

Maximize Customer Lifetime Value

You are always connected to your customers to generate additional revenue from accessories, spare parts, service plans, and related services. New product sales typically generate less 10% profit margins. You can generate 30-40% profit margin from selling to your existing customer base. Higher customer lifetime value (CLV) helps you get better returns from your initial customer acquisition costs.

Manage critical data assets

Mize Connected Customer Experience platform helps you manage the most important data assets:

• Manage master data for Customers, Products and BOM (Bill of Material), Channel Partners, Parts, Parts Catalogs, Knowledge, and Suppliers
• Track Warranty entitlements, Service Contracts, Maintenance schedules, Recalls, Product and Part inventories
• Orchestrate customer service interactions including Registrations, Warranty Claims, Support Requests, Parts Orders, and Service Orders to provide a 360-degree view of Customers and Products throughout the lifecycle

Capture feedback from customers using Voice of Customer (VOC) program to improve products and services continuously.

Mize CX Insights enables you to gain actionable insights to drive customer satisfaction, revenue growth, and quality of products and services.

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