Service Lifecycle Management (SLM) increases post-sale revenue for Durable Goods Manufacturers

Service Lifecycle Management (SLM) is an approach global manufacturers use to connect customers, channel partners, OEMs, and suppliers to support the post-sale service processes, including product registration, warranty, service contracts, parts, support, knowledge, and service.

Specialized Platform for Manufacturers with Complex Goods

The Mize Connected Service Experience Platform, Smart Blox, and Solutions enable manufacturers to optimize service experience and maximize customer lifetime value. Mize specializes in providing solutions to high-value, durable, and configurable product manufacturers. The Mize platform connects manufacturers with Customers, Channel Partners (Distributors, Dealers, and Retailers), and Suppliers.

Cost-effective Service Lifecycle Management Solutions

Mize makes SaaS subscription pricing simple and value-based. With our UNLIMITED USER subscription model, all your internal teams, channel and Supplier users, plus customers, will benefit from a streamlined process.

The modular Smart Blox model helps you get started small and scale up easily.  You can differentiate your customer service and compete more effectively against larger manufacturers on a level playing field.

You cannot rely on phones, emails, and spreadsheets to manage your customers, as that would limit and constrain your growth potential. It is too expensive to integrate and maintain multiple siloed applications to manage customer service and product support. ERP and CRM systems work well as record systems but fall short in delivering the service experience your customer expects. It would be best to have single customer service and support platform to deliver world-class service to your customers.

Maximize Customer Lifetime Value

You are always connected to your customers to generate additional revenue from accessories, spare parts, service plans, and related services. New product sales typically generate less 10% profit margins. You can generate 30-40% profit margin from selling to your existing customer base. Higher customer lifetime value (CLV) helps you get better returns from your initial customer acquisition costs.

Manage critical data assets

Mize Connected Customer Experience platform helps you manage the most important data assets:

• Manage master data for Customers, Products and BOM (Bill of Material), Channel Partners, Parts, Parts Catalogs, Knowledge, and Suppliers
• Track Warranty entitlements, Service Contracts, Maintenance schedules, Recalls, Product and Part inventories
• Orchestrate customer service interactions including Registrations, Warranty Claims, Support Requests, Parts Orders, and Service Orders to provide a 360-degree view of Customers and Products throughout the lifecycle

Capture feedback from customers using Voice of Customer (VOC) program to improve products and services continuously.

Mize CX Insights enables you to gain actionable insights to drive customer satisfaction, revenue growth, and quality of products and services.

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