3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
Real-time Access to Service Data
Get subscription-based access for authorized and independent service providers with Service Tips powered by Mize.
Customers get the benefit of real-time access to knowledge, videos, and remote technical support. Knowledge bases are the domain of a manufacturer’s authorized service provider base. With consumers having options to utilize independent providers for out-of-warranty products, managing the customer experience with them becomes imperative.
Service Tips
Service Tips, powered by Mize, provides your authorized and approved independent service providers access to resources that make field service functional: service manuals, 2D/3D catalogs, service bulletins, augmented and mixed reality, guided solutions, interactive schematics, video conferencing, and training videos. The app and web-based Service Tips system reduces both the number of calls to your technical support center and the length of hold times that technicians experience.
Visit our Electrolux ServiceTips landing page: https://electroluxservicetips.com. Learn more about our Solution in this Case Study.
Service Tips Access Accomplishes
Profitability monetizing your proprietary service knowledge
Recouping investment in your service infrastructure
Facilitating inclusive collaboration with a broader segment of your service market
Optimize a seamless experience during the entire customer lifecycle
Ensuring your consumers continue to have a valuable experience with your products, regardless of whom they use for service
Improving your customer’s experience and building revenue-generating brand loyalty
Service Tips
Learn more about how a Service Tips Subscription can benefit your Service team.
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FEATURED RESOURCES
3 min read
ROI Analysis Proves Business Case for Modernizing Warranty Management
Feb 23, 2021 by Mize Inc.
Learn How in Our Warranty Webinar
If you're like many manufacturers, it may be time to close the transformation loop...
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The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...