2 min read
Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience
Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a...
Real-time Access to Service Data
Get subscription-based access for authorized and independent service providers with Service Tips powered by Mize.
Customers get the benefit of real-time access to knowledge, videos, and remote technical support. Knowledge bases are the domain of a manufacturer’s authorized service provider base. With consumers having options to utilize independent providers for out-of-warranty products, managing the customer experience with them becomes imperative.
Service Tips
Service Tips, powered by Mize, provides your authorized and approved independent service providers access to resources that make field service functional: service manuals, 2D/3D catalogs, service bulletins, augmented and mixed reality, guided solutions, interactive schematics, video conferencing, and training videos. The app and web-based Service Tips system reduces both the number of calls to your technical support center and the length of hold times that technicians experience.
Visit our Electrolux ServiceTips landing page: https://electroluxservicetips.com. Learn more about our Solution in this Case Study.
Service Tips Access Accomplishes
Profitability monetizing your proprietary service knowledge
Recouping investment in your service infrastructure
Facilitating inclusive collaboration with a broader segment of your service market
Optimize a seamless experience during the entire customer lifecycle
Ensuring your consumers continue to have a valuable experience with your products, regardless of whom they use for service
Improving your customer’s experience and building revenue-generating brand loyalty
Service Tips
Learn more about how a Service Tips Subscription can benefit your Service team.
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FEATURED RESOURCES
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Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market
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Guest blog by Michael Blumberg, Blumberg Advisory Group
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WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime
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Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing...