4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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Real-time Access to Service Data
Get subscription-based access for authorized and independent service providers with Service Tips powered by Mize.
Customers get the benefit of real-time access to knowledge, videos, and remote technical support. Knowledge bases are the domain of a manufacturer’s authorized service provider base. With consumers having options to utilize independent providers for out-of-warranty products, managing the customer experience with them becomes imperative.
Service Tips
Service Tips, powered by Mize, provides your authorized and approved independent service providers access to resources that make field service functional: service manuals, 2D/3D catalogs, service bulletins, augmented and mixed reality, guided solutions, interactive schematics, video conferencing, and training videos. The app and web-based Service Tips system reduces both the number of calls to your technical support center and the length of hold times that technicians experience.
Visit our Electrolux ServiceTips landing page: https://electroluxservicetips.com. Learn more about our Solution in this Case Study.
Service Tips Access Accomplishes
Profitability monetizing your proprietary service knowledge
Recouping investment in your service infrastructure
Facilitating inclusive collaboration with a broader segment of your service market
Optimize a seamless experience during the entire customer lifecycle
Ensuring your consumers continue to have a valuable experience with your products, regardless of whom they use for service
Improving your customer’s experience and building revenue-generating brand loyalty
Service Tips
Learn more about how a Service Tips Subscription can benefit your Service team.
H4: FEATURED CAPABILITIES
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