Find your career at Mize.

The Technical Support Manager is responsible for managing a global support team to deliver break-fix support, “how to” questions, operational maintenance, and support services. The Support Manager is responsible for ensuring the resolution of support tickets within SLA and customer satisfaction. We are looking for someone to help grow and shape our support team to provide a high-quality customer experience for our clients.

Job Responsibilities:

• Lead and manage a global team of Support Analysts

• Ensure all customer inquiries are handled within SLA and with high customer satisfaction.

• Assign and track the distribution of cases among support team members

• Manage prioritization and escalation of Support cases as needed

• Create and manage rotation schedules for telephone coverage, weekend coverage, and SLA

• Meet with customers with special requirements or to resolve concerns

• Recruit, develop, and mentor support team members

• Assess training needs and arrange for necessary training to maintain support analyst skills

• Optimize processes and tools to deliver world-class support

• Work collaboratively with Cloud DevOps, Product development, and customer implementation teams to resolve support requests on time

• Identify trends, perform root cause analysis and implement preventive and corrective actions

• Work cross departmentally to drive down the number of support request by training, adding or modifying product features, software updates, and process changes

• Manage the quality of support fixes, deployments, and releases

• Report on KPIs to Mize and client executive team

Job Requirements:

• Bachelor’s or Master’s degree in Computer Science or information sciences

• 4+ years of experience leading enterprise SaaS teams in a high growth environment

• Experience managing global and remote teams

• Proactive self-starter with a customer-centric approach and servant leadership management style

• Excellent communication skills with the ability to communicate to executives, both internally and externally

• Knowledge of AWS, SaaS, Web applications, Mobile apps, Web Services, Enterprise integration patterns or related technologies

• Knowledge or Experience around Service Lifecycle Management solutions for the Manufacturing industry is a plus

• Experience on customer success teams is a plus.

 

Mize is Service Lifecycle Management company that provides a SaaS solution for durable goods manufacturers and their value chain, and recognized as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-2020 Vendor Assessment.

Mize provides a Connected Customer Experience among manufacturers and their end customers, dealer channels, service provider network and suppliers. We do so by connecting and managing all service lifecycle interactions, extending across Warranty, Service Plans, Support, Service Delivery, Parts, and Returns.

We are seeking a self-starting, technology and business-aware solution engineering professional – this role is critical to Mize’s aggressive growth strategy. As a Solution Engineer, you will be responsible for working independently and teaming with Account Executives, Account Managers, Customer Success Managers, and Product Managers to retain and grow Mize’s customers. With your team members as a trusted advisor, you will drive an exceptional experience and sustained value for Mize customers. Responsibilities include gathering customer requirements, mapping solutions to customer business requirements, presenting Mize products and solutions, creating and configuring customer-specific product and solution demonstrations, and executing PoC initiatives.

Personal Attributes, Experience and Skill Set:

• DISCIPLINED and PERSISTENT personal style with an innate sense of empathy for customer success and passion for solution engineering

• Strong intellect with a natural curiosity about connected customer experiences and business impact

• Proven ability to develop strong relationships with key business and information technology stakeholders, and collaborate on mutually beneficial initiatives to achieve a successful business outcome

• SaaS application experience with knowledge extending to Warranty, Field Service and Parts Management solutions

• Competency in Warranty and Service ecosystem and processes

• Knowledge of PLM, ERP, CRM and BPM systems and integration methods

• Experience working with product management and professional services teams to scope and product enhancements and implementation services

• Commitment to liaising with product management to maintain a detailed working knowledge of Mize products and solutions

• Commitment to owning and marshaling customer success-oriented solution requirements and technical escalations

• Successful track record working remotely as a member of a distributed solution engineering team

• Willingness and desire to travel as necessary in support of individual and team success (some international travel may be required)

• Exemplary interpersonal communication and presentation skills

• 3 years (minimum) solution engineering experience

• BS/BA required
  
  

Job Description

Product Manager will be responsible for defining product strategies, requirements, and features for the software products. Product Manager will work closely with development teams in delivering the software in alignment with product vision and strategies.

Job Responsibilities

• Envision the product and align product vision and strategies with Company vision and strategies.

• Lead the efforts to create and evolve the product vision, vision demos and product prototypes

• Develop an in-depth understanding of the customer needs, the market and the user experience.

• Identify, document and communicate product features and functionality

• Develop release plans and feature prioritization in collaboration with the development team.

• Conduct regular product review meetings with representatives from management, marketing, sales, and service.

• Gather requirements, monitor trends, and analyze competitive activity in the market

  Evangelize the product in the market

  Involve customers and users early and continuously during the product lifecycle

Job Requirement

• Bachelor's degree in Computer Science or information technologies

• 5+ years experience as product manager for software in web, mobile, cloud or social technology platforms.

• 5+ years experience coordinating with software development teams to ensure product delivery as per the plans

• Excellent communication skills to document and share product requirements with various stakeholders.

 

The Tech Writer has primary responsibility for creating product software installation and configuration procedures, software user and system manuals, security and administration standards and procedures. Responsible for creating documentation starting from initial planning through writing and editing, reviewing and revising, indexing, creating graphics through final production and delivery.

Responsibilities

• Design and write product user and system documentation

• Develops e-learning courses and documentation (including user and training guides) for product features.

• Works with Development team to understand the new features in the product and write online help and release notes for new features

• Write, research, and prepare technical reports, publications, related documents

• Edit and modify in Content Management Solution, and web-based documentation created by other technical team members

• Review and edit material for proper use of terminology, style, direction, content, grammar, punctuation and clarity

• Organize and maintain inventory of various documents and related assets

• Help with creating and editing marketing communications including emails, brochures, web site content and sales proposals

• Draws/creates and/or selects graphic charts, working drawings, illustrations, maps, etc., for publications/displays or similar projects; adapts sketches/drawings to meet specific technical or publication requirements.

Requirements

Bachelor's or Master’s degree in computer science, technical writing or related areas

Experience

• 5+ years of experience as Information Technology Technical Writer

• 3+ years experience in creating and updating software User Manuals, Help text and product guides for software developed using web and mobile technologies.

• Experience working in web-based software development environment

• Must have 5+ years experience using the following software: Microsoft Word, Microsoft PowerPoint, Microsoft Visio, RoboHelp.

• Experience using use graphic and/or desktop publishing software

  Knowledge of Adobe Acrobat and WBT authoring tools

• Experience using Diagram/flowchart software – MS Visio

• Experience using Screen capture software – Snag-IT

• Ability to understand and code in HTML

  Experience in creating and maintaining styles sheets and forms templates for MS Word, MS Excel, Visio, Adobe, and HTML documents

• Experience in Courseware development and/or instructional design

• Experience in marketing communications

Knowledge and Abilities

• Review and/or edit documents for accuracy and completeness

• Communicate information and ideas clearly, and concisely, in writing

• Ability to learn and apply new technologies quickly.

• Strong communication skills, both verbal and written.

• Skilled in collecting and clarifying technical information.

• Skilled at interviewing both Technical IT Developers and Business Systems Users

•  Skilled at organizing and translating information into clear writing documentation

• Skilled at reviewing and editing written documentation to improve clarity

Positions Open   :  8-10

Work Location Hyderabad (Telangana – India)

Skillset

Core Java,
Adv Java (Spring, Spring boot, Hibernate / JPA (Must have)
HTML,
Java scripting (good to have)

Job Description

Core Java  :   3-6 Years

Spring AOP
Spring IOC
JPA (Preferred)/Hibernate
Any RDBMS (Oracle/MySQL)/NoSQL,
Maven GIT/AWS CodeCommit, Junit, Code Merge tools
Rest Services (Spring MVC, Spring Boot)
Security Concepts (OAuth 2.0, SSO, and SAML)Deployment Tools (Jenkins/AWS Deploy or Similar tools)
Object Caching technologies (Redis/Hazlecast or any other)
Search technologies (Solr/Elastic)

Responsibilities

• Strong Experience in Core Java and J2EE

• Strong Experience in Spring - JPA (Preferred)/Hibernate, Spring AOP, Spring IOC, Batch, Spring MVC, Spring Boot

• Experience with continuous integration environment including the use of tools such as Maven, GIT, JUnit, Jenkins

• Experience in Microservices, Containerization is a plus

• Experience in web security standards relating to APIs (OAuth, SSL, CORS, JWT, etc.) is a plus

• Experience in Object Caching technologies (Redis/Hazlecast or any other) is a plus

• Experience in Search technologies (Solr/Elastic) is a plus

• Strong understanding of SOA methodologies and service architectures

•  Full life-cycle product development experience is must

• Excellent Problem-solving & Logical Skills

• Excellent interpersonal communication, strong written and verbal communication skills

Positions Open:   3-5 Years – 4 Positions
                                6-8 Years – 2 Positions

Work Location Hyderabad (Telangana – India)

Skillset

Android SDK
Core Java
RESTful Service (consuming backend services )
Kotlin & Jet pack
Network libraries (Retrofit/Volley/OkHttp)
DataBase SQLite, CouchDB, Realm
Design pattern(Like MVC, MVP, MVVM)
Google’s Android design principles and interface guidelines
Material Design
Code versioning tools such as Git
Room DB

Job Description

• Strong Experience in Android SDK

• Hands on experience in Kotlin

• Good Experience in using Android Architecture components

• Having good knowledge in using dependency injections

• Excellent Problem-solving & Logical Skills

• Excellent interpersonal communication, strong written and verbal communication skills

Positions Open: 3-5 Years – 4 Positions
                              6-8 Years – 2 Positions

Work Location Hyderabad (Telangana – India)

Skillset

Objective C
Swift
Rest Services (connect iOS applications to back-end services, GCD)
Cocoa Pods
Memory Management
Any DataBase SQLite/Couch/Realm
Design pattern (Like MVC, MVVM, Observer Pattern..)
Apple's design principles and interface guidelines
Auto Layouts
Code versioning tools such as Git
Swift UI

Job Description

• Strong Experience in Objective C

• Good Knowledge in Swift

• Good Experience in using Cocoa Pods

• iOS life-cycle development experience is must

• Excellent Problem-solving & Logical Skills

• Excellent interpersonal communication, strong written and verbal communication skills

• Strong understanding of SOA methodologies and service architectures

• Full life-cycle product development experience is must

• Excellent Problem-solving & Logical Skills

• Excellent interpersonal communication, strong written and verbal communication skills

Positions Open 

Work Location Hyderabad (Telangana – India)

Skillset

JavaScript
ReactJS
React-Router
React Hooks
AJAX
HTML
CSS (Bootstrap & SCSS)
Isomorphic React
ReactJS Workflows (Recoil(Preferred)/Redux/Flux)
Testing Frameworks (Jest/Enzyme)
Offline Technologizes (Pouch & Couch, Service Workers)
Development Tools (NPM/Webpack etc.)
Web RTC
Electron
Node.js
React Native

Job Description

• Strong understanding and working experience in ReactJS and its core principles

• Strong experience in React-Router, React Hooks

• Knowledge of REACT tools including Recoil (Preferred)/Redux/Flux

• Knowledge of performance testing frameworks including Enzyme/Jest

• Familiarity with latest specifications of ECMAScript

• Experience in web security standards relating to APIs (OAuth, SSL, CORS, JWT, etc.)

• Good understanding of browser compatibilities and responsiveness.

• Better understanding of JavaScript patterns like MVC, MVVM.

• Proficient in componentization, offline and PWA capabilities.

• Familiarity with RESTful APIs

• Excellent Problem-solving & Logical Skills

• Excellent interpersonal communication, strong written and verbal communication skills