3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
SALESFORCE APPs
Service Delivery Apps for Salesforce Customers
On-demand cloud applications on the Salesforce lightning platform
Synchronize your Salesforce system accounts and contacts databases with Mize’s service lifecycle management apps, maximizing product registrations, and contract tracking with comprehensive warranty management. Coordinate service support through Mize’s Salesforce-integrated portal for global product knowledge, request management, and dealer/customer communications, along with DIY enablement.
Registration for Salesforce
Mize Registration software connects you with your customers and enables you by: with iPhones, Androids, or tablets.
- Increasing product registration rates from both channel partners and customers
- Simplifying assignment and management of warranty entitlements
- Engaging Salesforce-housed customers throughout their lifecycles
- Increasing customer wallet-share with cross-product and service offerings
- Growing brand loyalty, revenue, and profitability from a loyal customer base
Warranty for Salesforce
Mize Warranty enables you to manage warranty lifecycle and streamline warranty processes by:
- Simplifying claims entry and submission for service providers
- Streamlining claims processing by reviewing and adjudicating claims from within Salesforce
- Generating return material authorizations (RMAs) for parts returns integrates with major logistics providers
- Managing all your claim types, warranty policies, coverages, and recall campaigns
Support for Salesforce
Mize Support is a portal-based platform enabling your contact centers to be more effective in resolving support requests faster and more accurately by: with iPhones, Androids, or tablets.
- Eliminating long wait times, resolving issues quicker and more cost-effectively
- Receiving Mize’s Smart Assistance, utilizing relevant knowledge topics for channel partner and customer self-service
- Initiating multi-channel product support requests
- Sharing mixed media such as pictures, videos, and diagnostic data
- Distributing alerts and notifications on the suggested resolution for your contacts in Salesforce
Salesforce Apps
See the power of the Mize Salesforce Apps request a demo today
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H4: BENEFITS
Reduce warranty processing costs by streamlining processes, eliminating duplicate data entry, and automating claim adjudication
Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues
Slash Total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture
Increase revenues and profitability from maintenance, service, and parts
Ensure faster processing by validating claims data and allowing richer content to be captured
Reduce manual efforts involved in claims entry by integrating with service order systems
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H4: FEATURED CAPABILITIES
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FEATURED RESOURCES
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ROI Analysis Proves Business Case for Modernizing Warranty Management
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Learn How in Our Warranty Webinar
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