Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     

      Mize VOC Smart Blox

       

      SMART BLOX™

      VOICE OF CUSTOMER

      Listen, Understand, and Take Action in Real Time

      Measure and Improve Customer Satisfaction


      Gather customer feedback in real-time across multiple channels throughout the customer journey, creating an improved brand experience, and identifying more upsell opportunities

       

      Current Situation:

      Customer feedback collected using current methods is not timely, specific, or accurate.

      Existing Voice of the Customer (VoC) programs are scattered across various platforms and cannot cope with emerging interactive channels and touchpoints.

      Customers have the means and access to cause damage to brand reputation through social networks if brands do not act and resolve issues promptly and quickly. To align with the expectations and preferences of today’s connected, mobile, and social consumers, brands need ways to:

      • Gather customer feedback in real-time across multiple channels throughout the customer lifecycle

      • Incorporate customers’ wants and needs into ever-shrinking product cycles to gain wider acceptance

      • Resolve issues quickly to keep customers satisfied and loyal

      • Communicate and share customer insights with various stakeholders to enhance customer experiences

      BENEFITS TO CONSUMERS

      Faster resolution of issues by brands

      Ease and convenience of interaction between brands and communities

      Empowerment to drive product improvements and development innovation

      Realization of better value from products and services

      Increased satisfaction and improved customer experience

      The brand becomes more customer-centric and grows a loyal customer base

       

      Mize Voice of the Customer Solution:

      Drive Product Innovation & Customer Loyalty

      Mize VoC solution enables customers to provide feedback at critical touchpoints in their journey using product ratings, reviews, survey responses, complaints, suggestions, and discussions on various community forums and channels.

      Using the VoC solution, customers can scan products to provide instant feedback or quickly answer targeted and contextual questions on their mobile devices. VoC solution acts as a cost-effective market research platform that helps brands drive innovation based on true customer wants and needs. By leveraging VoC data, product managers can prioritize features for product upgrades and new releases based on a deeper understanding of customer’s expectations and preferences.

      In addition to capturing the specific feedback, the Mize solution automatically creates a VoC request, routes it to the right person based on workflow and business rules, and tracks the request to a successful resolution. This closed-loop feedback management process ensures that all customer issues are addressed quickly to raise customer satisfaction levels.

      Companies can listen to brand conversations on social channels and cultivate customer communities. Brands can identify and organize customer testimonials to recognize and reward satisfied customers to foster and amplify brand advocacy and word-of-mouth marketing.

      Customer Insights summarizes VoC information from multiple sources to distill overall customer sentiment and experience. Different stakeholders can drill down to see the feedback on any specific Category, Product, Region, or Channel Partner to identify opportunities for achieving the customer experience goals.

      Mize VoC solution combines intuitive mobile apps, a flexible Customer Central portal, powerful analytics, and a robust customer engagement platform. The combination of these elements enables brands to be more customer-centric and grow a loyal customer base.

      BENEFITS TO BRANDS

      Build a sustainable, competitive advantage by being more customer-centric and responsive to consumer’s expectations, preferences wants, and needs

      Prevent potential damage to brand reputation by acting on customer input and resolving issues quickly

      Reduce customer churn by mobilizing the organizational resources to keep customers satisfied and loyal

      Enlist customers into the design process helping to deliver features that increase sales & market share

      Capture customer feedback and identify opportunities to improve customer satisfaction, advocacy & Net Promoter Score (NPS)

      Amplify positive feedback and customer testimonials; increasing revenues through word-of-mouth sales

      H4: FEATURED CAPABILITIES

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      Field Service Datasheet

      Mize Field Service Management solution enables field service organizations and their service network partners to enhance the Customer Experience, improve Technician Utilization, and grow Service Revenues.

      LEARN MORE

      Field Service Mangement Datasheet

      FEATURED RESOURCES

      2 min read

      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...

      2 min read

      WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime

      Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing...

      2 min read

      Turn Your Post-Sale Services and Warranty Management into a Profit Center: Best Practices from Experienced Global Leaders

      The ability to deliver a customer-centric experience has quickly become a prerequisite for competing in the global...

      Mize Smart Blox hexagon

      Questions? Contact us.
      We're here to help.

      The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
      Please pick the Smart Blox you're most interested in.