6 min read
The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
SMART BLOX™
SUPPORT
Next-Generation Support Software
Optimize support inquiries while reducing cost by removing manual data entry from request creation and lifecycle management, reducing response time and support cost.
To combat these issues, Mize Support Smart Blox streamlines the support process by providing a single entry point for customers. Through mobile apps and web portals, support can be provided at any time, in any situation.
Creates manages, and monitors support requests in real-time and minimize data entry by retrieving customer and product information automatically
Mobilizes your support with iOS/Android apps so your customers can obtain help anywhere
Automatically generates a service order or a warranty claim from support requests
Orders parts and directly ships to the specific location where they are required
Generates RMA (Return Material Authorization) and shipping labels from major carriers such as FedEx or UPS
Dispatches a qualified field service technician or to a service center
Seamlessly integrates with third-party systems
Enhances product ownership and customer experience
Eliminates queues and frustration associated with call centers providing a call-now access feature on mobile apps
Empowers customers for self-service through the Support Smart Blox web portal
Enables faster resolution to support and service issues by connecting internal systems and teams
Companies can configure, monitor, and optimize each aspect of their processes to improve the overall customer experience.
Integration with other support systems including Salesforce
Start screen dashboard displays three configurable reports:
Gains efficiency, speed, and value in customer service operations
Results in satisfied customers and improved Net Promoter Score
Lowers cost of support and service per customer
Smarter Customer Engagement helps grow service revenue and profitability
Decreases reliance on call center agents by providing 24/7 self-service
Seamlessly integrates with third-party systems
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Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
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The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
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