Recognition
IDC Analyst logo

 
    Resource Center
    Follow us
    Sign Up for Updates
     

      Mize Service Smart Blox

       

      SMART BLOX™

      SERVICE

      Optimize Service Delivery to Enhance Customer Satisfaction

      Optimize The Service Delivery Lifecycle 


      Customers expect a faster resolution, and brands need to diagnose the issue, dispatch the right parts, schedule a trained technician, and resolve the issue the first time to deliver the best customer experience.

      Service Smart Blox Channel Connect

       

      Current Situation:

      Managing field service effectively is a complex operation. Brands face the challenge of responding to customer service issues immediately while utilizing the field services resources efficiently.

      Current methods relying on paper service orders, phone calls, and disjointed systems that result in inefficiencies, lower utilization rates, and customer dissatisfaction.

      • Customers expect a faster resolution, and brands need to diagnose the issue, dispatch the right parts, schedule a trained technician, and resolve the issue the first time to deliver the best customer experience.
      • Field service demands product, service, parts & customer information anywhere service is needed.
      • It is difficult for field service personnel to go through large manuals or search multiple knowledge sources when seeking resolutions.

      The right tools in the field technicians' and dispatch agents' hands will help streamline the field service lifecycle and create high customer satisfaction levels.

       

      Effective and Collaborative Service Delivery

      Mize Field Service software leverages mobile, cloud, social, and analytic technologies to have field service organizations running at full potential, driving productivity, profitability, and customer satisfaction.

      Service Smart Blox Customer Portal

      Field Service Management Datasheet

      Mize Field Service Management solution enables field service organizations and their service network partners to enhance the Customer Experience, improve Technician Utilization, and grow Service Revenues.

       

      DOWNLOAD

      optimize-field-service-management-cov

      Mize Field Service Management Solution Allows Customers To:

      • Conveniently schedule service and check the status from any device

      • Eliminate paperwork and errors by using electronic signatures, invoices, and payments

      • Provide and share real-time feedback on services received and service providers

      • Save money through fewer visits and reduced repair time

      stakeholder-photo-customer

      BENEFITS TO CUSTOMERS

      Issues are resolved faster and more accurately

      Lowers cost of service due to first time resolution and reduced repair time

      Ease and convenience of scheduling, status tracing, and billing on mobile devices

      Maximize product value, availability and uptime

      Mize Field Service Management Solution Empowers Field Service Technicians to:

      • Generate and share estimates and quotes with customers to gain faster approval

      • Create, assign, access, and update the service work orders from mobile devices

      • Gain real-time visibility to a calendar of customer appointments and open jobs

      • Utilize location-based services to access maps, directions, and optimal routes

      • Access relevant product, service, and customer information required to quickly & effectively complete the job.

      • Order parts, report time and manage work schedule using a mobile phone or tablet.

      • Perform guided diagnostics, service procedures, and workflows to improve service quality and productivity.

      • Close work orders, capture a signature, invoice customer, and receive payments on mobile devices to improve speed and accuracy.

      Technician using Field Services

      BENEFITS TO SERVICE CHANNELS & TECHNICIANS

      Improves the clarity of the work to be preformed

      Optimizes the productivity of field service teams

      Increases first time fix rates and customer satisfaction

      Completes more service orders while decreasing indirect costs of waiting

      Speeds up billing and payment cycle while reducing errors

      Mize Field Service Management Solution Enables Brands to:

      • Manage field service teams, dispatches, scheduling, service orders, and activities using Customer Central

      • Make better dispatch decisions on technicians, parts, and knowledge required by utilizing rich information, pictures, and videos received from the field.

      • Increase revenues by offering relevant service plans, accessories, and upgrades at service touchpoints

      • Monitor and manage service delivery to ensure customer satisfaction and performance to commitments as per Service Level Agreements (SLAs) and profitability goals

      OEM Brand Field Solution

      BENEFITS TO BRANDS

      Streamlines field service operations, dispatch, scheduling, and technician deployment

      Improves technician utilization, reduces parts inventory costs, and eliminates duplicate work

      Improves customer satisfaction by quickly resolving issues the first time

      Reduces calls to contact center by enabling self-service for customers and field service technicians

      Delivers on Service Level Agreement (SLA) commitments by having real-time visibility to all service orders

      Optimizes service operations and increases profitability by leveraging insights into service performance and Voice of the Customer (VoC)

      FEATURED SOLUTIONS

      FEATURED RESOURCES
      3 min read

      Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle

      Mar 16, 2021 by Gary Serbousek

      As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
      3 min read

      ROI Analysis Proves Business Case for Modernizing Warranty Management

      Feb 23, 2021 by Mize Inc.

      Learn How in Our Warranty Webinar

      If you're like many manufacturers, it may be time to close the transformation loop...
      6 min read

      The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams

      Jan 19, 2021 by Mize Inc.

      Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams

      Strategies For...

      Mize Smart Blox hexagon

      Questions? Contact us.
      We're here to help.

      The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
      Please pick the Smart Blox you're most interested in.