Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
Connect Product, Customer, and Warranty Information Across the Value Chain
Product registration is crucial for understanding your customers better, but getting customers to complete the registration process is an ongoing challenge. Mize Product Registration makes that process easier—reducing the burden on customers, improving customer engagement, and driving repeat purchases.
Product registration is one of the key means for brands to know better customers who have purchased their products. However, the number of consumers who complete the registration process remains undesirable despite the brand’s efforts.
Even though there are significant post-sale revenue and profit opportunities, brands have not connected and engage with customers to realize their full lifetime value. While increased global competition all but eliminates product and price differentiation, customer experience remains the key driver of brand loyalty.
Product registration through web or mobile device simplifies the entire process while enhancing benefits.
Existing customer information eliminates the need for the user to re-enter their information – reducing registration time.
The customer scans the supplied Bar or QR Code to identify the product and submit the registration.
Supercharge your registration and customer engagement by utilizing our embedded registration technology.
Registration information is provided to brands, and the product is added to the consumer’s own list for easy tracking.
Customers will have an opportunity to purchase service plans, accessories, and related products from the brand.
Products are automatically added to consumer’s own list; providing quick easy access to warranty
Customer has all products together in one place. This helps to organize and track products through to upgrade
Customers are able to share, seek advice, support and recommendations on social channels from other owners
Generate additional revenue and profits from accessories, parts, services, and protection plans.
Engage customers through multiple channels including web, mobile, email and social networks.
Reduce marketing and support cost per customer by utilizing more effective means of engagement.
Brands can easily get started with Mize product registration without a large capital investment. Pay as you grow with low monthly subscription rates. Brands will immediately realize higher levels of product registration, increased customer engagement, and reinvigorated revenue streams. Contact us today for a no-obligation assessment and personalized demonstration.
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The Mize team brings decades of experience in Service Lifecycle Management to Consumer Durables Manufacturers. Ask us how we can improve your processes. Please pick the Smart Blox module you're most interested in from the drop down menu.