6 min read
The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
SMART BLOX™
INSPECTION
Collect and Analyze Inspection Data to Proactively Detect and Resolve Product Issues
Mize Inspection Smart Blox manages both pre-delivery and post-delivery inspections to improve speed and consistency. Our solution presents the correct template for the selected product and enables faster completion online or on mobile devices such as smartphones and tablets
Inadequate inspection processes result in increased returns, thus damaging the customer perception of brand quality
Consumers do not receive the best value, thereby reducing customer loyalty and advocacy
Paper checklists and other manual processes impede the speed and accuracy of inspections performed by the channel partners
Brands incur higher costs from warranty, restocking fees, and refunds. Brands can improve customer satisfaction through better inspection processes and tools
Better value from higher quality products
Reduced need for product returns and repairs
Lower risk of product failures, resulting in peace of mind
Configure Inspection form fields and page layouts with point-and-click ease
Access Inspection forms on any device (web and native iOS and Android apps)
Support multiple inspection methods and digital attachments with annotations (photos, videos, documents)
Configure form-level business logic and process management to ensure on-form data validation and threshold-based Inspection workflow
Support for dynamic form structure based on product attributes
Share metadata via Mize CX Platform among Warranty, Service, and Returns Smart Blox to easily create warranty claims and service orders
Support advanced reporting and analytics with Inspection Dashboard and data export
Share Inspection, product, and repair information among customers, dealers, and suppliers with audience-specific portals (360 Connected Customer Experience)
Ease of PDI capture and submission with tablet, mobile, or web.
Reduce inspection time and warranty costs by 15% or more
Improve perception of brand quality, Foster customer loyalty and advocacy
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Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
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The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
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