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      Mize Products Smart Blox

       

      SMART BLOX™

      PRODUCTS

      Digitize, Mobilize, and Monetize Product Information

      Enhance the Customer Experience with Rich Product Content


      The Mize Digital Product Catalog makes delivering rich product content easier. Create a better customer experience by putting product specifications, accessories, digital assets, and more in any language on any device, enhancing customer engagement and increasing sales.

      Products Smart Blox Customer Portal

       

      Digitize, Mobilize, and Monetize Product Information

      Today’s connected customers expect to find the product information they need instantly on any channel of their choice to make the purchase decisions. Rich Product content is central to a connected customer experience that leads to better customer engagement while increasing sales.

      Manufacturers of complex products who sell and service products through multi-tiered Channel Partners face many challenges in delivering the right product content to meet the customers' needs at various touchpoints during the customer life cycle.

      Digitize, Mobilize, and Monetize Product Information

      Mize Digital Product Catalogs make it easier to deliver rich product content, including product specifications, accessories, digital assets, and more in any language and on any device to customers, channel partners, and sales teams.

      Product Information Management for Manufacturers

      Mize connects all stakeholders on a single platform and enables:

      • Customers to access the product information easily on any channel
      • Channel Partners and Sales teams to generate more sales
      • Manufacturers to effectively manage the centralized product data

      Digitized and Centralized product information helps manufacturers to monetize the content by increasing sales and market share.

      Increase Sales

      Deliver digital product information to retailers, dealers, sales teams, websites, customer portals, and social networks to facilitate customer purchase decisions and improve sales conversion.

      Enhance Customer Experience

      Enhance customer experience and engagement with rich product content such as images, videos, specifications, accessories, brochures, and knowledge.

      Drive Market Share

      Optimize Product content to improve product discovery on the web and social channels, facilitate customer decision making, and integrate with lead generation and nurturing.

      Improve Team productivity   

      Improve team productivity by making it easier to synchronize, maintain, and share product content across all channels and retail partners.

      BENEFITS FOR MANUFACTURERS

      Reduce warranty processing costs by streamlining processes, eliminating duplicate data entry, and automating claim adjudication

      Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues

      Lower Total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture

      Increase revenues and profitability from maintenance, service, and parts

      Ensure faster processing by validating claims data and allowing richer content to be captured

      Reduce manual efforts involved in claims entry by integrating with service order systems

       

      Digitize Product Catalogs

      Create and share digital product catalogs with comprehensive information such as product descriptions, images, videos, specifications, attributes, accessories, Bill of Material (BOM), Knowledge, Parts, and more.

      Product Information Management

      Centralize all product content and information from multiple sources for all product models to be a consolidated source of product information for users across all applications and sites.

      Digital Asset Management

      Upload and share digital assets and multi-media files from internal teams, suppliers, and agencies to engage and educate the customers about your products.

      Product BOM

      Manage multi-tiered Bill of Material (BOM) to help with product configuration and comparisons.

      Mobilize Product Content

      Optimize the product content delivery across multiple channels with responsive web pages, native mobile apps, and standard web services.

      BENEFITS FOR MANUFACTURERS

      Reduce warranty costs 15% or more by streamlining processes, eliminating duplicate data entry, and automating claim adjudication

      Achieve 80% or more in automated claims processing efficiency

      Lower total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture

      Increase revenues and profitability from maintenance, service, and parts

      Increase supplier recovery to 40-60% of total warranty cost

      Reduce manual efforts involved in claims entry by integrating with service order systems

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      Enhance Customer Experience on all Channels

      Product content is the core of a great customer experience.  Brands can increase sales by delivering the relevant product content that customers need to make a purchase decision.

      Simplify Search and filtering

      All product content is indexed to make it easier and faster for customers to find the right products. Simple google search can be used to find products, and multiple filters can be applied to identify the right products that meet customer needs.

      Enrich interactive product catalogs

      Replace static product brochures with interactive digital catalogs leveraging all digital assets, including high-resolution images, videos, and 3D models.

      Easily add products to quote and order

      Customers can easily add the products to a shopping cart for a quote, rental, or order. The customer orders can be directed to channel partners or integrated with fulfillment systems.

       

      Enable Channel Partners to Drive Sales

      Provide your sales teams, retailers, dealers, and distributor partners with the most up-to-date product information, pricing, and digital assets.

      eCommerce channels

      Deliver the right product content and specifications online to drive online sales conversion. Drive traffic to the store through an integrated store or product locator.

      In-store digital experience

      Enhance customer experience in the store by augmenting with digital product information. Customers can scan a product bar code or QR code to access rich product information at a store or a dealership.

      Increase Wallet Share

      Sell accessories, service plans, and related products by presenting the relevant offers to customers based on their purchase.

      Empower Sales teams

      The product information can empower the sales team to answer customer’s questions and recommend the right products.  Reduce sales training time by making the product data accessible on demand.

      Engage Customers

      The sales team can generate a quote for a customer with product content and pricing. Channel Partners can follow-up with customers via email with quotes and embedded product content.

      Convert to Orders

      Convert Product information with customer selections into an order for fulfillment improving sales conversion and team productivity.

       

      Centralize Product Content

      Centralize the product information in one place and publish up-to-date and accurate digital product catalogs to all sites and applications.  Mize Digital Product Catalogs link various product information components, digital assets, and pricing to deliver complete product content for online access or API.

      Manage Product Information

      Manage product data, including structured elements, unstructured content, image galleries, and video all in one place. Data can be maintained in various languages and formats through an easy to use Customer Central interface. All stakeholders from marketing, sales, support, and channel management can maintain and access the product information, pricing, and digital assets.

      Source and Consolidate Product Content

      Data from multiple sources, including ERP, PLM, Suppliers, and Marketing, can be imported and synchronized to maintain accurate and up-to-date product content. Schedule imports via FTP or API from existing systems to synchronize the product information in the central database.

      Maintain Product Catalogs

      Product Catalog data can be edited and maintained online by authorized teams and validated to ensure the quality of all the product information. All product information is auto-indexed to make it searchable. Mize helps you consolidate, manage, maintain, and publish product information and digital assets to all your channels.

      Export Data in other formats

      Product data can be exported or published in different formats for other retail and channel partners. Export and Data feed processes can be scheduled and automated to keep all partners updated with the latest product information.

       

      The Product Information Management Platform

      Mize Product, Information management platform, powered by the Connected Customer Experience Platform enables Brands and Channel Partners to manage, optimize, and share their content to increase sales and enhance the customer experience.

      Cloud-Based and Cost-Effective

      Mize Products Catalog, hosted on CX Cloud, is available for a cost-effective subscription fee (SaaS) without costly hardware, license, and implementation services.

      Scalable and High-availability

      Mize applications are hosted on AWS to meet your needs for scalability, high-availability, and performance.

      API and Web Services

      Mize provides RESTful Web Services API for product content to be embedded into web sites or other applications. Export Data in other formats to be used by other partner sites.

      Product Content Analytics

      Gain actionable insights from CX Insights on product content and feedback to drive sales by continuously improving the product information. Integrate with Google Analytics to track usage and traffic to product catalog pages.

      Global and Multi-lingual

      Product information and content can be managed and delivered in any of the languages you need to support your global customer base. Mize supports globalization and localization for date formats, currencies, security, and privacy requirements.

      Mize Digital Product Catalog and Product Information Management software is the simple, cost-effective, and complete solution for manufacturers to manage and deliver up-to-date product content across all channels.    

      Request a Demo now to learn how you can digitize your product catalogs and increase product sales.

       

      FEATURED CAPABILITIES

      Product 360

      Customers need access to product information, warranty, manuals, knowledge base, support, and services for their products. Currently, product information is scattered and not easily accessible. Despite heavy investments and costs involved for brands, customers are frustrated with wait times and the experience provided by the call centers. Today’s connected consumers demand instant responses with answers to their questions and issues.  

      Learn more

      Mize Product 360 Portal

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      FEATURED SOLUTIONS

      FEATURED RESOURCES

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