6 min read
The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
SMART BLOX™
PRODUCTS
Digitize, Mobilize, and Monetize Product Information
The Mize Digital Product Catalog makes delivering rich product content easier. Create a better customer experience by putting product specifications, accessories, digital assets, and more in any language on any device, enhancing customer engagement and increasing sales.
Manufacturers of complex products who sell and service products through multi-tiered Channel Partners face many challenges in delivering the right product content to meet the customers' needs at various touchpoints during the customer life cycle.
Mize Digital Product Catalogs make it easier to deliver rich product content, including product specifications, accessories, digital assets, and more in any language and on any device to customers, channel partners, and sales teams.
Mize connects all stakeholders on a single platform and enables:
Digitized and Centralized product information helps manufacturers to monetize the content by increasing sales and market share.
Deliver digital product information to retailers, dealers, sales teams, websites, customer portals, and social networks to facilitate customer purchase decisions and improve sales conversion.
Enhance customer experience and engagement with rich product content such as images, videos, specifications, accessories, brochures, and knowledge.
Optimize Product content to improve product discovery on the web and social channels, facilitate customer decision making, and integrate with lead generation and nurturing.
Improve team productivity by making it easier to synchronize, maintain, and share product content across all channels and retail partners.
Reduce warranty processing costs by streamlining processes, eliminating duplicate data entry, and automating claim adjudication
Shrink cycle time for claim processing, parts return, supplier recovery, and identification of emerging issues
Lower Total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture
Increase revenues and profitability from maintenance, service, and parts
Ensure faster processing by validating claims data and allowing richer content to be captured
Reduce manual efforts involved in claims entry by integrating with service order systems
Centralize all product content and information from multiple sources for all product models to be a consolidated source of product information for users across all applications and sites.
Upload and share digital assets and multi-media files from internal teams, suppliers, and agencies to engage and educate the customers about your products.
Manage multi-tiered Bill of Material (BOM) to help with product configuration and comparisons.
Optimize the product content delivery across multiple channels with responsive web pages, native mobile apps, and standard web services.
Reduce warranty costs 15% or more by streamlining processes, eliminating duplicate data entry, and automating claim adjudication
Achieve 80% or more in automated claims processing efficiency
Lower total Cost of Ownership (TCO) with an easy-to-implement solution powered by scalable cloud architecture
Increase revenues and profitability from maintenance, service, and parts
Increase supplier recovery to 40-60% of total warranty cost
Reduce manual efforts involved in claims entry by integrating with service order systems
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All product content is indexed to make it easier and faster for customers to find the right products. Simple google search can be used to find products, and multiple filters can be applied to identify the right products that meet customer needs.
Replace static product brochures with interactive digital catalogs leveraging all digital assets, including high-resolution images, videos, and 3D models.
Customers can easily add the products to a shopping cart for a quote, rental, or order. The customer orders can be directed to channel partners or integrated with fulfillment systems.
Provide your sales teams, retailers, dealers, and distributor partners with the most up-to-date product information, pricing, and digital assets.
Deliver the right product content and specifications online to drive online sales conversion. Drive traffic to the store through an integrated store or product locator.
Enhance customer experience in the store by augmenting with digital product information. Customers can scan a product bar code or QR code to access rich product information at a store or a dealership.
Sell accessories, service plans, and related products by presenting the relevant offers to customers based on their purchase.
The product information can empower the sales team to answer customer’s questions and recommend the right products. Reduce sales training time by making the product data accessible on demand.
The sales team can generate a quote for a customer with product content and pricing. Channel Partners can follow-up with customers via email with quotes and embedded product content.
Convert Product information with customer selections into an order for fulfillment improving sales conversion and team productivity.
Manage product data, including structured elements, unstructured content, image galleries, and video all in one place. Data can be maintained in various languages and formats through an easy to use Customer Central interface. All stakeholders from marketing, sales, support, and channel management can maintain and access the product information, pricing, and digital assets.
Data from multiple sources, including ERP, PLM, Suppliers, and Marketing, can be imported and synchronized to maintain accurate and up-to-date product content. Schedule imports via FTP or API from existing systems to synchronize the product information in the central database.
Product Catalog data can be edited and maintained online by authorized teams and validated to ensure the quality of all the product information. All product information is auto-indexed to make it searchable. Mize helps you consolidate, manage, maintain, and publish product information and digital assets to all your channels.
Product data can be exported or published in different formats for other retail and channel partners. Export and Data feed processes can be scheduled and automated to keep all partners updated with the latest product information.
Mize Products Catalog, hosted on CX Cloud, is available for a cost-effective subscription fee (SaaS) without costly hardware, license, and implementation services.
Mize applications are hosted on AWS to meet your needs for scalability, high-availability, and performance.
Mize provides RESTful Web Services API for product content to be embedded into web sites or other applications. Export Data in other formats to be used by other partner sites.
Gain actionable insights from CX Insights on product content and feedback to drive sales by continuously improving the product information. Integrate with Google Analytics to track usage and traffic to product catalog pages.
Product information and content can be managed and delivered in any of the languages you need to support your global customer base. Mize supports globalization and localization for date formats, currencies, security, and privacy requirements.
Mize Digital Product Catalog and Product Information Management software is the simple, cost-effective, and complete solution for manufacturers to manage and deliver up-to-date product content across all channels.
Request a Demo now to learn how you can digitize your product catalogs and increase product sales.
Customers need access to product information, warranty, manuals, knowledge base, support, and services for their products. Currently, product information is scattered and not easily accessible. Despite heavy investments and costs involved for brands, customers are frustrated with wait times and the experience provided by the call centers. Today’s connected consumers demand instant responses with answers to their questions and issues.
Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
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Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...