Confused and dissatisfied with the complexity of getting answers and problem resolution

Product 360

Despite heavy investments and costs involved for brands, customers are frustrated with wait times and the experience provided by the call centers. Today’s connected consumers demand instant response and answers for their issues.

Warranty and registration information, crucial for tracking the growth of the brand, is difficult for customers to organize and maintain with the current paper manuals and hardcopy. Brands pay for expensive call centers with limited positive results.

Information is scattered across several locations; call centers, online support, forums, social crowd support and hardcopy. Customers have many options available, but have a hard time finding the exact information they require.

The Solution: Product 360

Easier and faster access to comprehensive product knowledge

By centralizing product support information into a single platform, Mize reduces consumer frustration and expense of call centers by empowering self-sufficient customers.

• All-inclusive tracking for product warranty, service history, and purchases
• The solution provides practical information for both customers and brands
• Hardcopy manuals and paper warranty forms become a thing of the past

Product 360 provides the end-user customer with a comprehensive resource for information regarding the product, helping find useful knowledge and answers quickly when products fail.

Product 360 offers simple and convenient ways for customers to access product knowledge once spread across multiple applications and databases. Product 360 eliminates the need for consumers to keep track of paper manuals, receipts, registration, and warranty cards.

Product 360 makes it easy to access comprehensive product information in one place from any mobile device or web. Product data can be accessed using the model and the serial number of the product. Warranty coverage, support/service history can be tracked for a specific product. Advanced search helps consumers to find answers using natural language searches. All product data can be accessed with a single touch from the customer's list of owned products.

Brands can foster self-service by providing access to resources that customers need without requiring assistance from an agent on a call center. Using Product 360, brands can deliver rich content, documentation, and tools, making it easy for customers to find relevant and helpful information. By making installation, training, and support resources available online, customers can get help and service products independently.

Mize Customer Central portal enables brands to maintain and organize the product knowledge for easy access by customers. The knowledge is automatically indexed for faster access. Brands can configure unique brand experiences for their customer community.