Recognition

IDC Analyst logo

 

    Follow us

    Sign Up for Updates

     

      Mize Service Plans Blox

       

      SMART BLOX™

      PLANS

      Grow Revenue and Profits with Service Plans 

      Increase Service Plan Sales Drive New Revenue


      Grow service revenue and profitability consistently through all channels by increasing service plan sales and entitlement governance while increasing dealer and customer experiences.

      Service Plans Smart Blox Screenshot

       

      Current Conditions:

      Service plan attach rates lower than 15%

      Consumers desire to protect their purchases against the risk of product failures, accidental damage, and loss. Service plans pay for these unexpected expenditures, but most consumers still have a negative perception of service plans.

      Price competition is intensifying; plan providers are finding it increasingly difficult to differentiate their offerings. Complex relationships between plan underwriters, retailers, manufacturers, and Third Party Administrators (TPA) are confusing and may impact consumers' service.


      Service Plans Smart Blox Services

      BENEFITS TO CONSUMERS

      Ability to track standard manufacturer warranties

      Easier access to support in case of product failure

      Better consumer service and experience.

      Review and rate customer service in real-time

       

      The Solution: Mize Service Plans

      Enhance consumer experience and increase attach rates

      Mize transforms how companies market, sell and support service plans. Providers directly connect with and present offerings to consumers via the retail, web, mobile, and social channels.

      Plans are featured; at the time of purchase, during product registration, at the expiration of the standard warranty, and other relevant events throughout the product lifecycle. Making the right offers at the right times are key to success.

      Innovative Service Plans

      Mize provides the ability to offer a variety of innovative service plans to the consumer:

      Mize solutions manage optimal plan configuration, premium levels & payments.

      BENEFITS TO PLAN PROVIDERS

      Growth in consumer base and revenues

      Increased attach and renewal rates

      Increased customer retention and loyalty

      Reduced consumer support costs

      Real-time feedback from consumers

      Differentiation through better service experience

      Optimize Warranty Management 

      Mize Warranty Management Software and Solution improve warranty data quality and integrity by validating all claim aspects with extensive business rules and incorporating data feeds directly from mobile and diagnostic devices directly into claim forms.

       

      DOWNLOAD

      WM-Brohcure-thumb
       

      Personalized Plan Offerings

      Using Customer Central, campaigns and promotions can be set up to increase awareness and improve the service plans' sales. Our Engagement Engine tailors plan offerings based on individual consumer profiles, product ownership, and current context, increasing the likelihood of purchase.

      Brands can increase attach and renewal rates by:

      • Offering plans at times consumers are most prepared to purchase

      • Presenting ratings and reviews from trusted friends

      • Amplifying positive aspects of plans and service

      • Reminding consumers via email, alerts, and push notifications

      Better Support Experience

      Plan coverage terms are always accessible, helping to inform consumers and preventing unnecessary calls. The Mize solution improves the diagnosis of problems. It increases first-time fix rates by incorporating pictures and videos of the problem, from mobile devices, as part of the service request.

      Mize solutions deliver a better consumer experience by enabling:

      • Consumers to easily access support and services

      • Ability to manage dispatches and parts orders from mobile devices

      • Providers can deliver faster service response with real-time updates

      Profit from Service Plans

      Providers can increase attach rates and provide better consumer service. The Mize Service Plans solution delivers benefits to all stakeholders through enhanced experience at more consumer touchpoints throughout the product lifecycle. Please contact us for a complimentary assessment and personalized demonstration.

      FEATURED CAPABILITIES

      Maintenance Management Software

      Product uptime is critical in many asset-intensive industries. Poor maintenance results in unplanned breakdowns, less than optimal performance, and costly repairs. Optimizing maintenance means minimizing the cost of maintenance while maximizing the product uptime. Right Maintenance strategies, processes, and systems can prevent costly failures and minimize downtime.

      Learn More

      Service Smart Blox Improve Product Quality

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      H3: Insert Feature Headline

      P: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal.

      LEARN MORE

      hubspot-computer

      FEATURED RESOURCES

      2 min read

      In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap

       
      A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

      I had the privilege of moderating the...

      2 min read

      Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience

      Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a...

      2 min read

      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...

      Mize Smart Blox hexagon

      Questions? Contact us.
      We're here to help.

      The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
      Please pick the Smart Blox you're most interested in.