4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
Service Parts are a good source of revenues and profitability for durable product manufacturers. Having the right parts available at the right time and in the right place is critical for completing the repairs.
Service Parts are a good source of revenues and profitability for durable goods manufacturers. Having the right parts available at the right time and in the right place is critical for completing the repairs.
Resolving Parts Support cases faster and accurately helps you to:
Many companies that use manually intensive processes are forced to develop custom Parts Support systems as generic CRM software does not handle parts support scenarios. Mize focuses on developing CRM Service and Support Software to address durable product manufacturers' needs with specific Product, and Parts support capabilities.
Mize Support software simplifies and streamlines Parts support with a web portal and a mobile app for customers; parts counter personnel, field service technicians, and parts support teams to:
Mize Parts Support software integrates seamlessly with Parts systems to resolve Parts Support issues faster and more accurately. Mize provides standard web services and connectors to integrate with:
Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product...
Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle...