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      PARTS

      Parts Support

      Simplify and Streamline Parts Support


      Service Parts are a good source of revenues and profitability for durable product manufacturers. Having the right parts available at the right time and in the right place is critical for completing the repairs.

       

      Parts Support Management Software

      Improve First Time Fix with the Right parts

      Service Parts are a good source of revenues and profitability for durable goods manufacturers. Having the right parts available at the right time and in the right place is critical for completing the repairs.

      Technician using Parts Support Software

      Resolving Parts Support cases faster and accurately helps you to:

      • Improve Product Uptime
      • Increase Customer Satisfaction
      • Grow Parts sales
      • Streamline Parts Support processes

      Many companies that use manually intensive processes are forced to develop custom Parts Support systems as generic CRM software does not handle parts support scenarios. Mize focuses on developing CRM Service and Support Software to address durable product manufacturers' needs with specific Product, and Parts support capabilities.

      Mize Support software simplifies and streamlines Parts support with a web portal and a mobile app for customers; parts counter personnel, field service technicians, and parts support teams to:

      • Expedite Parts Orders
      • Identify the right parts
      • Check Parts inventory and availability
      • Fix errors with Parts Orders or shipping
      • Answer questions about Parts
      • Access relevant Parts information and knowledge
      • Generate RMA for Parts returns

      Mize Parts Support software integrates seamlessly with Parts systems to resolve Parts Support issues faster and more accurately. Mize provides standard web services and connectors to integrate with:

      • Parts Catalog
      • Parts Order
      • Parts Order fulfillment
      • Parts Pricing
      • Shipping Carriers
      • Part Supplier Orders

      H4: CAPABILITIES

      Mize Parts SmartBlox

       

      Parts

      Request a demo to learn how you can mobilize your parts inventory to enable your service technicians on the move.

       

      REQUEST A DEMO

      FEATURED RESOURCES

      4 min read

      Service Lifecycle Management 101

      Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue

      ...

      2 min read

      3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

      Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product...

      2 min read

      Solve Technician Inefficiencies with a Field Service Management Solution

      Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle...

       

      Related Resources

      Parts Catalog: Find the right Parts with illustrated Parts catalogs
      Parts Order: Streamline and automate parts order process
      Support: Simplify Product support for dealers, service centers and customers
      Knowledge: Enable self-service with easy access to relevant knowledge