3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
SMART BLOX™
ORDERS
Simplified Order Processing
Most Ordering and Quoting systems are hard-to-use and inefficient, resulting in lower productivity, missed sales opportunities, and customer dissatisfaction. While many eCommerce solutions exist for shopping, they fall short in streamlining the quoting and ordering processes for manufacturers of configurable products with multiple aftermarket revenue streams.
Mize Orders is an online and mobile ordering application that enables manufacturers to realize higher customer lifetime value by simplifying the quoting and ordering process for:
Products
Service Parts & Accessories
Service Plans (Maintenance agreements, Service Contracts)
Subscriptions, and more
Simplify ordering by consolidating multiple systems to allow quoting and ordering on any channel at any time
Streamline workflows by integrating seamlessly with payment, fulfillment, shipping, and enterprise systems
Save costs by reducing order entry errors, returns, and customer support calls
Mize Orders simplifies order entry by providing capabilities to:
In addition to web ordering optimized for all devices, Mize provides native mobile apps for iOS and Android devices. Users can use Barcode or QR code scanning to identify the items being ordered or received.
Add an item to the cart or purchase an item from any screen with a simple link to pass the item information. The user can add single or multiple items to the cart from any web page, email, or message using a simple URL with parameters to pass the item information.
Enhance customer experience and improve efficiencies with real-time Order Tracking Read more…
Any order can be accessed easily using a simple or advanced search. Users can easily export the search results or orders to a CSV file, Excel, JSON, XML, or PDF format.
Order history is also available for any customer through Customer 360.
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If your sales team uses spreadsheets for quotes and orders and then re-entering the data, you can replace that process to make the salespeople more productive by eliminating duplicate data entry.
Your order processing team can easily manage order workflows, pricing and discounting decision tables, and order fulfillment. You can reduce paperwork, eliminate manual steps for fast and error-free order processing.
Streamline your sales order management and improve productivity. Order workflow can be configured and managed in the application.
The Business Process Model and Notation (BPMN) 2.0 standard based workflow engine is an easy to use workflow design and monitoring tool that allows you to define your workflow approvals using a drag-n-drop interface. The workflow tool allows interaction with all the other transactions, data, and forms, allowing you to orchestrate quoting and ordering processes.
Improve the cycle time from Quote to an Order and customer payment to improve cash flows and inventory turns. Expedite your quote-to-cash process and focus on exceptions with rules-based automation. Mize Orders allows you to:
Shorten the quote-to-cash cycle time frames by integrating ordering, fulfillment, shipping, and delivery.
Manage pricing and discounting rules within the application or integrate with other enterprise systems in real-time to get accurate and current pricing information on orders.
The pricing and discounting decision tables provide the flexibility to optimize sales and profitability.
Orders can be easily created from third-party applications such as Dealer Management System (DMS), Repair orders, Warranty Claims, Support, or CRM. Orders can be generated from any application using standard web services API.
Mize CX Connect provides pre-built connectors for many enterprise systems to reduce the cost of integration.
Unify all stakeholders with one system for sales and service reps, finance managers, fulfillment specialists, and executives.
You can engage customers at important touchpoints during the whole product lifecycle to grow revenues.
Email or text notifications can be configured to keep the customer informed of the order status.
Automatic emails are sent to your customers when orders are submitted, shipped, or delayed because of backorders.
Immediate access to the latest product information: inventory, specs, multiple views, and videos.
Track quotes, orders, and sales using dashboards and reports available to all stakeholders.
Sales teams have all required customer information, including order history, bestselling products, order trends, and more, to gain insights and drive sales.
Improve business performance with real-time access to quotes, orders, pricing, and inventory information.
Mize Orders is available on CX Cloud with a simple and cost-effective subscription model (SaaS) to allow all your end customers and channel partners to create quotes and orders.
Mize Order management software is powered by Connected Customer Experience Platform and can provide unified service management with other Smart Blox.
Mize Orders is available globally in all languages and currencies used. Mize's global team has decades of experience in delivering ordering and service management solutions to world-class manufacturers.
Request a Demo to learn how you can simplify, streamline, and integrate your quote and order processes.
Mar 16, 2021 by Gary Serbousek
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
Feb 23, 2021 by Mize Inc.
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The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
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