3 min read
The Year Ahead: A Connected Service Future
Helping Manufacturers Capitalize on the New Service Economy
This year has been a transition year for many organizations...
SMART BLOX™
ORDERS
Simplified Order Processing
Maximize revenue opportunities with existing customer and install base
Simplifying and streamlining Quoting/Ordering processes helps manufacturers generate higher margin sales with existing customer and install bases.
Mize Orders is an online and mobile ordering application that enables manufacturers to realize higher customer lifetime value by simplifying the quoting and ordering process for:
-
Products
-
Service Parts & Accessories
-
Service Plans (Maintenance agreements, Service Contracts)
-
Subscriptions, and more
Simple and Efficient Order Entry
Mize Orders simplifies order entry by providing capabilities to:
- Select and add items from the Product Catalogs or illustrated and interactive Parts Catalogs
- Import items from
- CSV or Excel files
- Previous quotes or orders
- Shopping cart
- Parts Catalogs
- Re-order items by copying previous quotes or orders
- Place orders for different item types from a single product information screen
Mobilize Ordering
In addition to web ordering optimized for all devices, Mize provides native mobile apps for iOS and Android devices. Users can use Barcode or QR code scanning to identify the items being ordered or received.
Add to Cart or Buy Now from anywhere
Add an item to the cart or purchase an item from any screen with a simple link to pass the item information. The user can add single or multiple items to the cart from any web page, email, or message using a simple URL with parameters to pass the item information.
Order Tracking
Orders can be tracked online or from any mobile device. Notify the users of any order updates via email, text (SMS), or push notification.
Enhance customer experience and improve efficiencies with real-time Order Tracking Read more…
A simple search to access orders and history
Any order can be accessed easily using a simple or advanced search. Users can easily export the search results or orders to a CSV file, Excel, JSON, XML, or PDF format.
Order history is also available for any customer through Customer 360.
Streamline Order flows to improve efficiency and productivity
Ordering using legacy systems or ERP can be complex and expensive. Mize Order Management Smart Blox (Orders) streamlines order processing by eliminating manual steps, reducing errors, and providing an integrated quote-to-order flow.
If your sales team uses spreadsheets for quotes and orders and then re-entering the data, you can replace that process to make the salespeople more productive by eliminating duplicate data entry.
Your order processing team can easily manage order workflows, pricing and discounting decision tables, and order fulfillment. You can reduce paperwork, eliminate manual steps for fast and error-free order processing.
Streamline and Automate order workflows
Streamline your sales order management and improve productivity. Order workflow can be configured and managed in the application.
The Business Process Model and Notation (BPMN) 2.0 standard based workflow engine is an easy to use workflow design and monitoring tool that allows you to define your workflow approvals using a drag-n-drop interface. The workflow tool allows interaction with all the other transactions, data, and forms, allowing you to orchestrate quoting and ordering processes.
Shorten Quote-to-Cash cycle time
Improve the cycle time from Quote to an Order and customer payment to improve cash flows and inventory turns. Expedite your quote-to-cash process and focus on exceptions with rules-based automation. Mize Orders allows you to:
- Share quotes via email or customer portal to get customer approvals quickly
- Convert an approved quote to order with a single click
Shorten the quote-to-cash cycle time frames by integrating ordering, fulfillment, shipping, and delivery.
Pricing and Discounts
Manage pricing and discounting rules within the application or integrate with other enterprise systems in real-time to get accurate and current pricing information on orders.
The pricing and discounting decision tables provide the flexibility to optimize sales and profitability.
Integrate Ordering life cycle to connect all stakeholders and processes
Orders can be easily created from third-party applications such as Dealer Management System (DMS), Repair orders, Warranty Claims, Support, or CRM. Orders can be generated from any application using standard web services API.
Mize CX Connect provides pre-built connectors for many enterprise systems to reduce the cost of integration.
Unify all stakeholders with one system for sales and service reps, finance managers, fulfillment specialists, and executives.
Commerce integration
- All items can be added to the shopping cart and can be saved as Quote or converted into an order
- Orders can be integrated into online payment with net, PayPal, or CyberSource
- Integrate with financial systems for invoicing Channel partners
Order Fulfillment
- Configure and Automate order routing for global fulfillment
- Track Drop-shipping, partial fulfillment, and backorders
- Integrated with Fulfillment and Logistics systems to ship products and parts
- Service Plans can be registered and applied to the specific serialized product to track the entitlements
- The software can be registered, downloaded, and activated
Shipping integration
- Integrates with shipping carriers to identify freight costs and generate shipping labels
- Dropship items to customers directly
- Integrate with shipping carriers such as UPS, FedEx, and 3rd party logistics providers (3PL)
Integration with inventory management
- Show inventory availability
- Track inventory of items added from orders and used in all service transactions
- Instantly transmit shipment requests to your warehouse and eliminate data entry errors and delayed shipments.
Questions? Contact us.
We're here to help.
The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
Please pick the Smart Blox you're most interested in.