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      Mize Knowledge Smart Blox

       

      SMART BLOX™

      KNOWLEDGE

      Simplify Access To all Knowledge Resources

      Enhance Customer Experience with Exceptional Knowledge Management

       

      Provide customers, support staff, and service technicians with instant access to mixed media service knowledge in online and offline modes for a single-source global resource.

      Knowledge SmartBlox Customer Portal

       

      Overview

      The Mize Knowledge Smart Blox allows manufacturers to publish and deliver various service content types on the web and mobile using any device.
      The service content that can be made available includes:

      Mize Knowledge Smart Blox

      BENEFITS FOR MANUFACTURERS

      Improve first-time fix rate and repair time

      Reduce time to-answer and significantly reduce labor cost

      Enable self-service knowledge delivery model to improve customer satisfaction

      Rapidly improve overall service delivery

      Mize Knowledge Enables You to:

      Consolidate and speed access to service knowledge content, including parts catalogs, operator manuals, service bulletins, assembly instructions, fault codes, enhanced schematics, videos, and technical solutions
      • Access knowledge via progressive, responsive web applications and iOS and Android native apps

      • Support for limited internet connectivity environments through offline knowledge access capability

      • Capture knowledge feedback to continuously improve content, search results, and service delivery

      • Create guided solutions for any knowledge topic to enable step-by-step troubleshooting procedures

      • Generate knowledge articles directly from support cases to rapidly improve Knowledge and service delivery

      • Deliver all service content, including service manuals, service bulletins, knowledge articles, parts catalogs, and training videos on any mobile device

      Mize Service Knowledge Management 

      Learn how to simplify access to all knowledge resources for Customers, Service Centers, Technicians, and Support teams. Mize enables companies to deliver knowledge globally in any language and on any device of choice to enhance customer experience and resolve service issues faster.

      Easier and Faster Access to Comprehensive Product Knowledge

      All the technical content is indexed and can be accessed with a simple free form search. Data can be further filtered based on brand, product category, model, and other criteria.

      Knowledge Smartblox Customer Portal

      Customer Self-Service

      Brands can foster self-service by providing access to resources that customers need, without requiring assistance from an agent in a call center.

      Using My Customer Portal, brands can deliver rich content, documentation, and tools, making it easy of for customers to find relevant and helpful information. By making installation, training and support resources available online, customers can get help and service products on their own.

      Registration SmartBlox Screenshot

      Improve Contact Center Effectiveness

      Contact Centers are inundated with calls that could have been easily solved by simple access to relevant knowledge topics. Even when customers reach contact centers, they are frustrated by the support agents' lack of knowledge to answer their questions.

      Mize Support provides a Smart Panel with contextually relevant Knowledge for customers, field service techs, and contact center agents. The most relevant topics are suggested by the powerful knowledge search engine using the product, Service BOM, and issue description filters to help find resolutions faster.

      Smartblox Support Portal

       

      With Mize Knowledge Management Capabilities, Contact Centers Can:

      • Enhance customer experience
      • Improve Contact Center Effectiveness
      • Reduce the cost of customer service

      Using Mize Knowledge web services API, relevant knowledge topics can be presented to customers and Contact Center agents on any Support or Case management system.

       

       

      Improve Productivity and Utilization of Service Technicians

      As products become more complex, having the relevant knowledge available at the point of service is critical for the technician to accurately diagnose and repair the products.

      Improve the percentage of the work orders completed during the first visit by enabling the technician to access operator manuals, service manuals, interactive schematics,  illustrated parts catalogs, and work instructions that guide diagnosis and service task completion.

      Technician Using Knowledge Smart Blox


      By making the service knowledge easily accessible and available to Field Service Technicians, companies can realize many immediate benefits:

      • Increase first-time fix rates
      • Improve Technician Productivity
      • Onboard new Technicians faster
      • Reduce Publishing and Training costs
      • Reduce calls to Technical Assistance Centers
      • Improve SLA Compliance
      • Improve Product uptime
      • Increase Customer Retention

      Easy and Automated Publishing

      Any existing HTML, XML, PDF, or other formats can easily be uploaded or published in the Knowledge Manager. The publishing process can be automated from existing publishing and document management systems reducing the efforts and costs involved in making the latest content available to the users.

       

      Cost-Effective and Faster to Deploy

      Mize provides a simple cloud-based subscription model (SaaS) to publish and access all knowledge resources, including Service Manuals, Service Bulletins, Parts Catalogs, Schematics, and other Knowledge assets in real-time.

      You can get going with your Knowledge solution with the responsive web and native mobile access within days with low upfront costs and a cost-effective monthly subscription fee.

       

      Multi-language Support

      Mize Knowledge solution supports content delivery in multiple languages. Some of the major languages supported include English, Danish, Dutch, Finnish, French, German, Italian, Polish, Portuguese, Norwegian, Russian, Spanish, Swedish, and Turkish.

       

      Unlock the Value of Your Knowledge Assets with Mize Knowledge

      Mize Knowledge unlocks the potential of knowledge assets by simplifying access to all knowledge for all stakeholders.

      Mize provides the most cost-effective and easy-to-use Knowledge Management solution that can be deployed in the cloud within days and accessible on any browser or any iOS or Android mobile device online or offline in any language globally.

      Knowledge Datasheet

      Mize Service Knowledge Management Software and Solution simplifies access to all knowledge resources for Customers, Service Centers, Technicians, and Support teams. Mize enables companies to deliver knowledge globally in any language and on any device of choice to enhance customer experience and resolve service issues faster.

       

      DOWNLOAD

      Knowledge Datasheet

      H4: FEATURED CAPABILITIES

      Vehicle Repair and Maintenance Screenshot

      Vehicle Repair and Maintenance Information (RMI) Software

      European Commission (EU) has legislated requiring Vehicle Original Equipment Manufacturers (OEM) selling their products in Europe to provide repair and maintenance information (RMI) to independent repairers and thus allowing them to perform repairs and maintenance tasks on the vehicles.

      LEARN MORE

      Knowledge Smart Blox Screenshot

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      FEATURED RESOURCES

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      Questions? Contact us.
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