6 min read
The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
SMART BLOX™
KNOWLEDGE
Simplify Access To all Knowledge Resources
Provide customers, support staff, and service technicians with instant access to mixed media service knowledge in online and offline modes for a single-source global resource.
Improve first-time fix rate and repair time
Reduce time to-answer and significantly reduce labor cost
Enable self-service knowledge delivery model to improve customer satisfaction
Rapidly improve overall service delivery
Access knowledge via progressive, responsive web applications and iOS and Android native apps
Support for limited internet connectivity environments through offline knowledge access capability
Capture knowledge feedback to continuously improve content, search results, and service delivery
Create guided solutions for any knowledge topic to enable step-by-step troubleshooting procedures
Generate knowledge articles directly from support cases to rapidly improve Knowledge and service delivery
Deliver all service content, including service manuals, service bulletins, knowledge articles, parts catalogs, and training videos on any mobile device
Learn how to simplify access to all knowledge resources for Customers, Service Centers, Technicians, and Support teams. Mize enables companies to deliver knowledge globally in any language and on any device of choice to enhance customer experience and resolve service issues faster.
All the technical content is indexed and can be accessed with a simple free form search. Data can be further filtered based on brand, product category, model, and other criteria.
Brands can foster self-service by providing access to resources that customers need, without requiring assistance from an agent in a call center.
Using My Customer Portal, brands can deliver rich content, documentation, and tools, making it easy of for customers to find relevant and helpful information. By making installation, training and support resources available online, customers can get help and service products on their own.
Contact Centers are inundated with calls that could have been easily solved by simple access to relevant knowledge topics. Even when customers reach contact centers, they are frustrated by the support agents' lack of knowledge to answer their questions.
Mize Support provides a Smart Panel with contextually relevant Knowledge for customers, field service techs, and contact center agents. The most relevant topics are suggested by the powerful knowledge search engine using the product, Service BOM, and issue description filters to help find resolutions faster.
Using Mize Knowledge web services API, relevant knowledge topics can be presented to customers and Contact Center agents on any Support or Case management system.
Improve the percentage of the work orders completed during the first visit by enabling the technician to access operator manuals, service manuals, interactive schematics, illustrated parts catalogs, and work instructions that guide diagnosis and service task completion.
By making the service knowledge easily accessible and available to Field Service Technicians, companies can realize many immediate benefits:
Any existing HTML, XML, PDF, or other formats can easily be uploaded or published in the Knowledge Manager. The publishing process can be automated from existing publishing and document management systems reducing the efforts and costs involved in making the latest content available to the users.
Mize provides a simple cloud-based subscription model (SaaS) to publish and access all knowledge resources, including Service Manuals, Service Bulletins, Parts Catalogs, Schematics, and other Knowledge assets in real-time.
You can get going with your Knowledge solution with the responsive web and native mobile access within days with low upfront costs and a cost-effective monthly subscription fee.
Mize Knowledge solution supports content delivery in multiple languages. Some of the major languages supported include English, Danish, Dutch, Finnish, French, German, Italian, Polish, Portuguese, Norwegian, Russian, Spanish, Swedish, and Turkish.
Mize Knowledge unlocks the potential of knowledge assets by simplifying access to all knowledge for all stakeholders.
Mize provides the most cost-effective and easy-to-use Knowledge Management solution that can be deployed in the cloud within days and accessible on any browser or any iOS or Android mobile device online or offline in any language globally.
Mize Service Knowledge Management Software and Solution simplifies access to all knowledge resources for Customers, Service Centers, Technicians, and Support teams. Mize enables companies to deliver knowledge globally in any language and on any device of choice to enhance customer experience and resolve service issues faster.
European Commission (EU) has legislated requiring Vehicle Original Equipment Manufacturers (OEM) selling their products in Europe to provide repair and maintenance information (RMI) to independent repairers and thus allowing them to perform repairs and maintenance tasks on the vehicles.
Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
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The Mize team brings decades of experience in Service Lifecycle Management. Ask us how we can improve your processes.
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