2 min read
Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market
Guest blog by Michael Blumberg, Blumberg Advisory Group
Syncron, a leading provider of Service Parts Planning, Pricing,...
CX PLATFORM
CX TOUCH
Optimize User Experience. Elevate Customer Experience.
Mize CX Touch
CX Touch, as part of the Mize Connected Customer Experience platform, enables interaction between users and a variety of back-end applications, processes, content, and services by acting as the unifying front-end and presentation layer for multichannel Web and mobile applications.
Omni-Channel User Experience
CX Touch provides a common framework to deliver a consistent user experience rendering application User Interfaces (UI) and content across a wide array of digital channels and devices, including:
- Web browsers of personal computers, smartphones, and tablets, adapting automatically to different screens using a responsive design based on HTML5 and JavaScript
- Hybrid and native mobile apps on iOS and Android devices providing optimal user experience and performance.
UX Composition
CX Touch provides a library of components and widgets as building blocks to compose interactive User interfaces for various purposes and user roles. Optimize customer experience by mashing together forms, content, fieldsets, and third party components to create rich web and mobile applications.
Customer Journey
CX Touch enables compelling UX at important digital customer touchpoints resulting in improved levels of Customer Experience. You can orchestrate a seamless customer journey by connecting these customer touchpoints to create a compelling UX and a powerful CX. You can facilitate interaction sequences tied to measurable outcomes such as conversion rates, sales growth, and customer ratings.
Customer Engagement
CX Touch enables you to deliver simple and intuitive user interfaces and applications designed to delight and engage the users. You can deliver a contextual and personalized experience by targeting UX to satisfy user groups' needs based on segments, personas (roles), and use cases.
Optimize UX
CX Touch enables Rapid prototyping and UX modeling based on Industry segments, Personas (Roles), and Scenarios. The platform supports UX best practices including user-centered design, proven design patterns, usability testing, and optimization based on objective data about user behaviors.
CX Touch is your User Experience Platform (UXP) to rapidly deploy web and mobile apps with a unified user experience. CX Touch powers all Mize Smart Blox to provide a consistent, configurable, and compelling user experience to brands, channel partners, and customers.
Please contact us to learn how you can deliver a superior user experience and simplify customer service and support processes.