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      CX Insights

      CX PLATFORM

      CX INSIGHTS

      Understand, Drive and Enrich Customer Experiences

      Understand, Drive and Enrich Customer Experiences


      Customer Insights help brands make more effective marketing, product development, and service decisions to drive revenue growth and increase customer satisfaction.

       

      Mize Customer Insights Solution: Exceptional and Clear Intelligence

      Customer Insights support all stakeholders, including Marketing, Sales, Warranty, Service, Financial, Quality, Manufacturing, and Channel Partners, with capabilities to analyze online, offline, and using mobile devices.

      Customer Insights, powered by the leading industry BI platform, provides users with reporting, analysis, modeling, planning, and collaboration capabilities to explore information, analyze data, and make decisions.

      Mize solution provides data warehouse and data marts to simplify multidimensional analysis. Analytics is integrated into Customer Central allowing users to drill through reports to specific transactions.

      CUSTOMER INSIGHTS CAPABILITIES

      Key metrics such as Net Promoter Score (NPS) & Customer Lifetime Value (CLV)

      Role-based dashboards with KPI to drive revenue and performance

      Marketing opportunity reports to channel partners, marketing and sales

      Fraud detection, quality analysis, and improved risk management

      Reporting and analysis for warranty, support, and service management

      Financial analysis for accruals and earnings

       

      Mize Warranty Fraud Detection Solution

      Customer Insights empowers business users to perform ad hoc analysis. With additional predictive analytics tools, users can perform advanced analytics, data & text mining, social media analytics, and statistical analysis.

      BENEFITS TO BRANDS

      Realize higher revenue per customer by reducing churn, increasing repeat purchases

      Growing incremental sales of related products and services

      Influence revenue from loyal customers by analyzing and improving customer experience

      Act on insights concerning customer’s willingness to buy from the company again or likelihood of defection to competitors

      Drive sales by word-of-mouth. Increase the likelihood of customer recommendations by understanding customer ratings, sentiment, and Net Promoter Score

      Enhance business performance and reduce operational costs by providing visibility of key metrics to all stakeholders

      CX INSIGHTS

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      Capitalize on Customer Insights

      Enrich customer experience, satisfaction, and loyalty by leveraging actionable customer insights. Using CX Insights, brands can:

      • Measure the cost of acquisition, rate of churn, and lifetime value of customer base
      • Identify product and service relationships, as well as combinations that can be used to cross-sell and up-sell
      • Deliver relevant customer communications to increase loyalty and improve customer retention
      • Understand and predict customer’s behavior to increase marketing effectiveness and ROI.

      H4: FEATURED CAPABILITIES

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      CX Platform Services

       

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