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      Mize CX Engage

       

      CX PLATFORM

      CX ENGAGE

      Maximize Customer Lifetime Value by Engaging Customers at Every Step

      Engage customers across all digital and physical channels to maximize customer lifetime value.


      With Mize CX Engage, companies can Maximize Customer Lifetime Value by engaging customers at every step of their journey as they own and use their durable products for years after the sale.

       

      Customer Engagement Engine

      Customers try to avoid the ads, messages, and offers they receive as irrelevant and interrupting their experience. Customer Engagement Engine provides a more effective and less intrusive way for Brands to understand and help customers.
      CX Customer Engagement Engine Capabilities

      CX Engage enables organizations to align their processes with customer intent and journey maps to deliver targeted, relevant and helpful information, personalized promotions, and services.

      BENEFITS FOR COMPANIES

      Help customers get the best value from their products

      Eliminate frictions that cost customers time and money

      Deliver relevant, personalized and high-value content

      Engage customers across all digital and physical channels

      Monetize service interactions to realize better customer lifetime value

       

      Customer Data that Fuels Engagement Engine

      Mize Smart Blox for Registration, Locator, Support, Warranty, Service, Parts, and IoT enables companies to capture the data from all customer activities and interactions. Brands can use Customer Insights from a wide range of data sources to target and optimize their engagement.

      BENEFITS FOR CUSTOMERS

      Use Product Registration Data to recommend specific accessories and services or to personalize engagement based on product ownership and usage

      Use Historic Data about Customers and Products to send relevant tips about Service, Support and Maintenance at the right time during the Product Lifecycle

      Offer additional protection or service plans based on Warranty entitlements

      CX ENGAGE

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      Multi-channel Engagement

      Customers today interact with companies on many digital and physical channels, including the Internet, mobile apps, e-mail, messaging (SMS), Social media, and others with Contact Centers, Stores, Dealers, Service Centers, and Field Service.

      CX Engage enables brands to engage customers across all these channels with optimal interface targeted to various devices and communications modes. Customers can receive activity streams, real-time alerts, and notifications on various devices, including phones, tablets, PC, Smart Products, and Wearables.

      Multi-Channel Engagement

      Engagement maps allow companies to define:

      •  Frequency and Model of engagement with each customer

      • Business rules, events, and flows to deliver context-aware services

      • Gamification and intelligent decision criteria.

      User Experience and interfaces designed and created using CX Touch are simple, intuitive, and optimized for various devices.

      • Manufacturers can now collect and analyze all the data collected from their connected products (IoT) to predict when a product might break down and then advise the owner to take it to the service center or dispatch the service technician to fix the problem before it happens.

      • The customer’s current location can be used to easily find the nearest Service Center, Training, Dealer, Products, or Parts inventory.

       

      Enhance Engagement with Rich Media and Content

      CX Engage supports unstructured knowledge flows, Comments, Pictures, Audio files, Training Videos, 3D images, Interactive Schematics, and Parts Illustrations besides the structured content and transactions.

      Enrich Media and Content with Mize

      In addition to published content by the brands, user-generated content including Pictures and Videos, Data from connected products, and sensors using IoT are stored in CX Cloud for easy delivery on any device. Pictures and Videos from Customer’s mobile device help a Contact Center agent or a Service Technician accurately diagnose an issue and fix it right the first time.


      CX Engage enables the configuration of email and pushes notifications, email templates, forms, and PDF templates to deliver the content that engages the users.

       

      Adaptable Systems of Engagement

      Companies need to sense, adapt, and respond to customer needs at the point of contact to deliver an optimal outcome.

      CX Engage provides the capabilities to leverage real-time data and metadata from:

      • Voice of the Customer (VOC)
      • Contextual information captured on Smart devices
      • Sensors and Internet of Things (IoT)
      • Customer interactions on mobile, web, and social channels.

      You can now carry on two-way digital conversations and share the data with all service transactions to enhance customer experience and engagement. Engagement Engine, which recognizes customers, detects their intent, location, context, and other parameters, and determines the options to optimize value. Customer Service and Support personnel can then select an effective response for service events to have the most impact on customer satisfaction.

      H4: FEATURED CAPABILITIES

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      cx Platform Services

       

      Learn more about CX Platform Services

       

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      FEATURED RESOURCES

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      Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle

      As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...