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      CX CONNECT

      Product Support for Salesforce Customers

      Product Support Portal for Salesforce Customers


      Mize Support is a simple and cost-effective product support portal and mobile app that extends Salesforce Cloud to all your Channel Partners and Customers.

       

      Next-generation Parts catalog

      Mize Support is a simple and cost-effective product support portal and mobile app that extends Salesforce Cloud to all your Channel Partners and Customers.
      CX Connect Parts Integration

      Simplify support access for Channel Partners and Customers 

      Mize specializes in enhancing service interactions for durables good manufacturers. Support offers a unique solution to these manufacturers by enabling them to:
      • Identify and track support requests for durable products with long life cycles

      • Provide Technical Assistance to Field Service personnel at Dealer or Service networks

      • Allow simple access to customer support from websites, mobile app, or customer portals

      • Link Support to other Service Interactions, including Product RegistrationWarrantyField ServiceService Parts, and Technical Knowledge.

       

      Product Request Tablet

       

      Seamlessly Integrated Support Solution

      Mize is a member of the Salesforce Partner ecosystem, delivering an integrated and configurable solution for vertical industry segments. Mize CX Connect integrates support with SalesForce.com using standard web service interfaces for:
      • Accounts and Contacts

      • Case Management

      • Standard and Custom Objects

       

      Cost-effective and faster to Deploy

      Mize Support is available in a subscription model (SaaS), reducing the upfront investment and costly implementation. The Mize support solution reduces the cost of customization, implementation, and integration for companies. Mize Support with a Salesforce Connector offers a very cost-effective option for durable goods manufacturers to deliver product support to a wide group of channel partners and customers.

      H4: CAPABILITIES

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      Mize CX Connect

       

      CX Connect

      Request a Demo to learn how you can leverage Mize Support Portal, integrated with Salesforce.com, to enable connected customer experience for your channel partners and customers.

       

      Request a Demo

      FEATURED RESOURCES

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      Service Lifecycle Management 101

      Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue

      ...

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      3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships

      Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product...

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      Solve Technician Inefficiencies with a Field Service Management Solution

      Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle...