Product Support Portal for Salesforce Customers

Simplify support access for Channel Partners and Customers 

Mize specializes in enhancing service interactions for durables good manufacturers. Support offers a unique solution to these manufacturers by enabling them to:

• Identify and track support requests for durable products with long life cycles

• Provide Technical Assistance to Field Service personnel at Dealer or Service networks

• Allow simple access to customer support from websites, mobile app, or customer portals

• Link Support to other Service Interactions, including Product Registration, Warranty, Field Service, Service Parts, and Technical Knowledge.

Seamlessly Integrated Support Solution

Mize is a member of the Salesforce Partner ecosystem, delivering an integrated and configurable solution for vertical industry segments. Mize CX Connect integrates support with SalesForce.com using standard web service interfaces for:

• Accounts and Contacts

• Case Management

• Standard and Custom Objects