4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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Next-generation Parts catalog
Mize Support is a simple and cost-effective product support portal and mobile app that extends Salesforce Cloud to all your Channel Partners and Customers.
Simplify support access for Channel Partners and Customers
Mize specializes in enhancing service interactions for durables good manufacturers. Support offers a unique solution to these manufacturers by enabling them to:
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Identify and track support requests for durable products with long life cycles
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Provide Technical Assistance to Field Service personnel at Dealer or Service networks
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Allow simple access to customer support from websites, mobile app, or customer portals
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Link Support to other Service Interactions, including Product Registration, Warranty, Field Service, Service Parts, and Technical Knowledge.
Seamlessly Integrated Support Solution
Mize is a member of the Salesforce Partner ecosystem, delivering an integrated and configurable solution for vertical industry segments. Mize CX Connect integrates support with SalesForce.com using standard web service interfaces for:
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Accounts and Contacts
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Case Management
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Standard and Custom Objects
CX Connect
Request a Demo to learn how you can leverage Mize Support Portal, integrated with Salesforce.com, to enable connected customer experience for your channel partners and customers.
Request a Demo