4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
Enhance Customer Interactions with Integrated Applications
Application and data silos within companies lead to customer frustration. Mize CX Connect enables companies to enhance customer interactions through a seamless two-way integration with various systems.
Open and Standard Integration Platform and middleware
Connectors for file (CSV, EXCEL, XML, JSON), Web Service (REST/JSON, SOAP/XML)
Connectors for standard commercially available software systems
Automation of integration with external systems
CX Connect enables easy configuration, deployment, management, and maintenance of interfaces through cloud-based deployment. The 150+ out-of-box connectors enable companies to easily integrate Mize Smart Blox with enterprise applications such as ERP, CRM, Cloud, Web, or Legacy business systems. All Mize Smart Blox leverage CX Connect to create seamless business processes by supporting the standard Enterprise Integration patterns.
With a simple subscription model, companies can reduce the cost of development, support, and upgrades of interfaces. As different software applications evolve, CX Connect keeps the interfaces up-to-date and working without costly redevelopment.
Companies can save costs from investments in costly hardware servers, middleware software, expensive resources with integration skillsets, and custom development costs.
Mize CX Connect ensures that the integration platform can scale with your needs and provide performance, high availability, reliability, and fault-tolerance that your customers expect from you. You can rely on CX Connect to make important information about products, customers, parts, channel partners, and service events is available where and when it is needed to take care of your customers.
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