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      CX Cloud

       

      CX PLATFORM

      CX CLOUD

      Flexible and Configurable Services for Enterprise Applications

      Leverage Data and Service Needed to Run a Scalable Platform


      CX Cloud is the secure, reliable, and scalable foundation for Mize Connected Customer Experience platform and all Customer Service Support applications, including Registration, Warranty, Service Plans, Locator, Service, Support, Parts, Knowledge, and IoT.

       

      Deliver the Service Today’s Connected Customers Expect and Demand

      CX Cloud enables durable goods manufacturers to collaborate across the service value chain, including Distributors, Dealers, Retailers, Service networks, and Suppliers in real-time to deliver better service and support to the customers on any channel of their choice. CX Cloud connects all parties to share applications, data, communication, and information resources in the cloud to keep customers happy and satisfied.

       

      BENEFITS

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      Scalable and Reliable Infrastructure

      CX Cloud is powered by Amazon Web Services to deliver flexibility, scalability, and reliability. The Web Portal and Mobile Apps used by your channel partners or customers can rely on CX Cloud to access the data and service needed.  Whether you serve a few key business customers or millions of consumers, CX Cloud provides the elasticity and scalability you need for your service applications.

      CX Cloud leverages robust data replication, disaster recovery, multi-region location, load-balancing, and cluster deployment to ensure the availability of applications 24 X7 with uptime of over 99.9% for all your users globally.

      CX CLoud Powered by Amazon

      Cost-effective to Deploy, Support, and Maintain

      Mize applications are available in Cloud using a Subscription pricing model (SaaS) with no upfront capital expense. You can save costs by eliminating the investments in costly hardware, software licenses, and IT Personnel.


      Mize Pricing provides a simple and cost-effective model for you to get started and scale. CX Cloud makes all Mize Smart Blox available on-demand, and you only pay for what you need. A global team of experts supports CX Cloud to install, configure, run, test, secure, monitor, and upgrade the infrastructure and applications to meet your business needs.

      CX Cloud Hierarchy

      Flexible and Configurable Services for Enterprise Applications

      CX Cloud provides many common services needed by enterprise-class applications, including:

      • Search Engine to find the structured or unstructured information you need instantly
      • Database Services for transactional processing (OLTP) or Analytics (OLAP)
      • Workflow Engine to automate and orchestrate end-to-end business processes
      • Business Rules Engine to validate data, enforce policies, and make business decisions
      • Batch Scheduler to schedule and automate business tasks, data feeds, and reporting
      • Logging and Monitoring to ensure application performance, service availability, and reliability.
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      Enterprise-class Security, Data Privacy, and Data Management


      CX Cloud provides enterprise-class security, data privacy, and data management to keep your data and applications safe and protected.

      • Keep Your Data Safe with all data stored in highly secure AWS data centers
      • Virtual Private Cloud to leverage multiple layers of security and access controls
      • Single Sign On (SSO) support for OAuth or SAML based authentication
      • Secure VPN Tunnel to connect to other on-premise enterprise applications and data
      • Ensure Data Privacy with 128-bit encryption standards, prevention of unauthorized access, and compliance with privacy laws and requirements

      H4: BENEFITS FOR MANUFACTURERS

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      CX CLOUD

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      Agile and Faster to Market

      With Smart Blox as building blocks for Connected Customer Experience, you can quickly assemble and configure branded web and mobile applications. CX Cloud gives organizations the agility to start using the applications within days or weeks.
      You can go to market faster and reduce the cost of development with cloud-based applications from Mize.

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      H4: FEATURED CAPABILITIES

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      CX Platform Services

       

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