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      Mize CX Central

      CX PLATFORM

      CX CENTRAL

      Orchestrate Connected Customer Experience

      Manage the Service Operations that drive satisfaction at all stages of your customer lifecycle.


      As the balance of power shifts more towards customers, companies are losing control of the customer relationships resulting in higher customer churn and lost revenues. CX Central empowers the Customer Service and Support organizations to orchestrate Connected Customer Experience across multiple channels to drive customer satisfaction, retention, and engagement.

       

      Empower Customer Service and Support Managers

      Service organizations are dealing with many fragmented systems resulting in the loss of visibility over the customer-facing service processes. CX Central is the Control Panel for business managers from Contact Centers, Warranty, Service Parts, Technical Service, and Field Service to facilitate adaptable service interactions and customer journeys. CX Central provides flexibility and configurability to manage the key aspects of service interactions.


      Simplify administration to manage service operations effectively

      CX Central helps you to run a service business more cost-efficiently and effectively. You can manage the Service Operations to drive satisfaction at all stages of your customer lifecycle. CX makes it easier to perform administration, setup, and configuration tasks.

      TASKS SIMPLIFIED BY CX CENTRAL

      Setting up Brand Profiles

      Managing Service Bill of Material (BOM)

      Managing Service Campaigns

      Service Resource Management

      Maintaining a user option catalog

      Managing Users, Roles, and Access

      Configuring search layouts and reports

      Scheduling Background jobs

      Centralize Service Data Management


      The Data Silos make it harder to get a 360-degree view of the customers, and companies fail to realize the full potential lifetime value. CX Central makes it easier to manage master data shared across all service processes, including Brands, Products, Dealers, Service Network, Customers, Parts, Knowledge, and Parts Catalog. The consistency and quality of the data improve service delivery.

      Centralize Service Data Management

      BENEFITS

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      CX CENTRAL

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      Optimize Service Process Flows

      After-sales Support, Warranty, and Service processes require manufacturers, dealers or retailers, and repair centers to collaborate. Business Process Manager within CX Central enables you to design, create, and configure Business Rules and Business Process Flows to streamline service delivery.

      Manage the full lifecycle of service business processes to provide a unified service experience.

      Optimize Process Flows

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