6 min read
The Best Way to Utilize Warranty Management to Ensure Recurring Revenue Streams
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
CX PLATFORM
CX CENTRAL
Orchestrate Connected Customer Experience
As the balance of power shifts more towards customers, companies are losing control of the customer relationships resulting in higher customer churn and lost revenues. CX Central empowers the Customer Service and Support organizations to orchestrate Connected Customer Experience across multiple channels to drive customer satisfaction, retention, and engagement.
CX Central helps you to run a service business more cost-efficiently and effectively. You can manage the Service Operations to drive satisfaction at all stages of your customer lifecycle. CX makes it easier to perform administration, setup, and configuration tasks.
Setting up Brand Profiles
Managing Service Bill of Material (BOM)
Managing Service Campaigns
Service Resource Management
Maintaining a user option catalog
Managing Users, Roles, and Access
Configuring search layouts and reports
Scheduling Background jobs
The Data Silos make it harder to get a 360-degree view of the customers, and companies fail to realize the full potential lifetime value. CX Central makes it easier to manage master data shared across all service processes, including Brands, Products, Dealers, Service Network, Customers, Parts, Knowledge, and Parts Catalog. The consistency and quality of the data improve service delivery.
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After-sales Support, Warranty, and Service processes require manufacturers, dealers or retailers, and repair centers to collaborate. Business Process Manager within CX Central enables you to design, create, and configure Business Rules and Business Process Flows to streamline service delivery.
Manage the full lifecycle of service business processes to provide a unified service experience.
Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
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