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      PRODUCTS

      Mize is a Service Lifecycle Management company that provides a SaaS solution for durable goods manufacturers and their value chain

       

      Smart Blox      Customer Platforms

       Seamless Digital Service Experiences 


      The Mize Service Lifecycle Management solution is built on a single, unified Platform featuring interconnected and independently scalable service lifecycle components called Mize Smart Blox. Smart Blox can be incrementally deployed, as business needs dictate, to address evolving service lifecycle requirements.

       

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      The Mize Connected Customer Experience enables manufacturers, channel partners, and suppliers to optimize all service lifecycle interactions with end customers. Using just the right combination of Smart Blox, or product modules, Mize delivers the information your customers need when they need it.
      Warranty Smart Blox

      WARRANTY

      Warranty Smart Blox™

      Enables you to reduce warranty costs while driving improvements in product quality and brand experience

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      PRODUCTS

      Products Smart Blox™

      Delivers product content including specifications, accessories, digital assets, and more in any language and on any device to customers, channel partners, and sales teams

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      Registration Smart Blox

      REGISTRATION

      Registration Smart Blox™

      Connects product, customer, and warranty information across the value chain to provide service lifecycle visibility and improve customer experience

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      Plans Smart Blox

      PLANS

      Plans Smart Blox™

      Enables you to grow service revenues and profitability by increasing service plan sales and  entitlement governance

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      Support Smart Blox

      SUPPORT

      Support Smart Blox™

      Enables brands to create, manage, and monitor requests in real-time while minimizing data entry. Users can automatically generate related service and parts orders, warranty claims, and RMAs

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      Knowledge Smart Blox

      KNOWLEDGE

      Knowledge Smart Blox™

      Provide customers, support staff and service technicians with instant access to mixed media service knowledge in online and offline modes

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      Service Smart Blox

      SERVICE

      Service Smart Blox™

      Leverage technologies to allow service organizations to run at full potential, driving up productivity, profitability, and customer satisfaction.

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      Parts Smart Blox

      PARTS

      Parts Smart Blox™

      Increases part sales for maintenance and repair operations by enabling accurate part identification and ease of ordering across your value chain

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      Returns Smart Blox

      Returns

      Returns Smart Blox™

      Enables companies to automate, integrate and simplify product and part return processes

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      Subscription Smart Blox

      SUBSCRIPTION

      Subscription Smart Blox™

      Create predictable and recurring revenue streams by adopting subscription models for service deliverylearn-more-sm-btn

      Inspection Smart Blox

      INSPECTION

      Inspection Smart Blox™

      Enables you to reduce warranty and repair costs by optimizing the productivity of administrative and service teams

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      IoT

      IoT

      IoT Smart Blox™

      Mize’s IoT (Internet of Things) delivers sensor-generated data providing better contextual information, with a deeper understanding of customer project journey and daily usage

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      Network Smart Blox

      NETWORK

      Network Smart Blox™

      Enables easy access to all business, dealer and distributor contact’s details to support communication, workflows and transactions, all from desktop and mobile devices

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      Locator Smart Blox

      LOCATOR

      Locator Smart Blox™

      Helps companies compete more effectively by showing consumers nearby dealers, stores, and service centers, with the ability to send personalized offers that drive traffic and sales

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      Orders Smart Blox

      ORDERS

      Orders Smart Blox™

      Online and mobile ordering application enabling manufacturers to realize higher customer lifetime value by simplifying quoting and ordering processes

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      Commerce Smart Blox

      COMMERCE

      Commerce Smart Blox™

      Enables brands and retailers to create an engaging shopping experience from all desktop and mobile devices

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      Trade-in Smart Blox

      TRADE-IN

      Trade-in Smart Blox™

      Enables customers to facilitate the trade-in workflow by managing reseller processes from the trade-in request to the product resale

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      Voice of Customer Smart Blox

      VOC

      Voice of Customer Smart Blox™

      Enable customers to provide feedback at critical touchpoints in their journey using product ratings, reviews, survey responses, complaints, and discussions on various channels

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      CX Platform

      Leverage Cloud, Mobile, and IoT technologies to digitize and mobilize your customer engagement through the Mize Connected Customer Experience.

       

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      CX Central Platform

      CX CENTRAL

      Manage the full lifecycle of service business processes to provide a unified service experience.

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      CX Cloud Platform

      CX CLOUD

      Enterprise-class security, data privacy, and data management to keep your applications safe and protected.

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      CX Connect Platform

      CX CONNECT

      A standardized framework, components, and connectors to integrate Connected CX software with other enterprise applications.

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      CX Engage Platform

      CX ENGAGE

      Configure emails, notifications, templates, forms and PDF's to deliver content that engages users.

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      CX Insights Platform

      CX INSIGHTS

      Enrich the customer experience, satisfaction, and loyalty by leveraging actionable customer insights.

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      CX Touch Platform

      CX TOUCH

      Enable simple and intuitive interfaces and applications, designed to delight and engage users across platform devices.

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      CX Platform Connected Customer Experience