3 min read
ROI Analysis Proves Business Case for Modernizing Warranty Management
Learn How in Our Warranty Webinar
If you're like many manufacturers, it may be time to close the transformation loop...
Customers and Service technicians find it difficult to explain complex problems to contact center agents leading to longer resolution times, higher costs, and customer dissatisfaction. It will be a lot easier for support agents to use real-time video to diagnose and resolve the issue lot faster, better, and more cost-effectively.
Customers and service technicians can use On Video to live stream and share the problem they are having
Customer support agents can join On Video to visually see the problem and provide the solutions
Other technical experts in the company to join On Video to assist with diagnosis and resolution
Agents can record the On Video session to improve training and knowledge
Diagnose and resolve the issues faster
Improve first call resolution rates
Reduce repeat calls and costly field service visits
Dispatch right technicians and parts
Knowledge for field service visits
Improve customer experience and satisfaction
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On Video is part of Activity Feed along with comments, pictures, calls, text, and email, so all communication related to a support case is in one place.
On Video is compatible with all major browsers that support standard WebRTC protocols and does not require any plug-ins or software downloads. On Video is available from a native app on any mobile device using iOS and Android. There is no need for any special hardware, but use only the mobile or computer device with a camera to start sharing live video.
Support Agents can invite others to join using Text or email, and they can join instantly by simply clicking on the link without any downloads.
Mize On Video is available on the cloud for a simple and cost-effective subscription fee without any upfront investment in licenses, hardware, or costly implementation services.
Request for a Demo today to learn how Mize On Video enables more effective remote assistance to customers and service technicians.
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Feb 23, 2021 by Mize Inc.
Learn How in Our Warranty Webinar
If you're like many manufacturers, it may be time to close the transformation loop...
Jan 19, 2021 by Mize Inc.
Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue Streams
Strategies For...
Dec 1, 2020 by Tim Nissen
Here are 3 field service trends today, projecting to have legs for tomorrow. To see what field service digital...