Ready or Not: The Vehicle is Now a High-Tech Gadget
With the emergence of Tech companies in the auto industry, the Customer Experience is changing from Sales to Service. Vehicle enterprises are now adapting, and even competing, in the high-tech, software industry. In this presentation, Ashok Kartham opens the discussion on this technology service evolution and then a panel of industry experts shares how they are preparing for these Warranty and Service delivery changes.
Listen to this panel discussion to hear these key topics:
- Higher margin revenue opportunities with Subscription Services, Servitization and Product-as-a-Service
- Retooling dealers globally, and service technicians, with the knowledge needed to work with the rapid technology advancements
- How to build stronger customer relationships by leveraging IoT and Connected vehicle data to deliver proactive customer service.
Presented by: Ashok Kartham, CPO Syncron, CEO Mize; Paul Rogers, Senior Manager, Warranty, Nissan Group of North America; Joe Worth, VP, Integrated Warranty, Total Cost of Ownership & Uptime, Navistar.