60 minute video
Technician Enablement: Is Your Field Service Team Ready for the Next Normal
Field Service Virtual Town Hall 2020 Recording
With progress in customer access technology, technician enablement has become increasingly important. Manufacturers are exploring options to make their service technicians smarter, better, and more effective at performing their day-to-day tasks.
Gain insight and perspective on:
• Quantifying the cost of these obstacles
• Process and systemic investments the lead to technician enablement
• Assessing the impact of improvements on KPIs
• Prioritizing investment decisions
Hosted by: Bill Fitzgibbons, Vice President Global Dealer Technical Support, AGCO Corporation.
Moderated by: Josh Russell, Senior Product Manager, Mize.