13 minute video
Six Best Practices to Increase First-time Fix Rates
Field Service USA Virtual Event 2021 Recording
Increase first-time fix rates and enhance customer uptime with best practices from Mize.
When service parts aren’t managed properly, a frustrating chain of events can start for both the customer and the technician. In this presentation, you will hear how to enhance customer uptime with an integrated service parts management platform. We will discuss:
- Rapid part identification
- Parts availability and inventory visibility
- Access and Delivery
- Centralized Parts, Product and Master Data
- Supporting complex BOM
- Natively interconnecting with Service Lifecycle Management processes
Moderated by: Eric Marlan, Senior Product Manager, Mize.