IDC Analyst logo


    Follow us

    Sign Up for Updates

      4 min read

      Syncron Named a Leader, Mize a Major Player in IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications in 2021-2022

      Featured Image

      The 2021-2022 IDC MarketScape cited Syncron and Mize’s breadth and depth of capabilities,
      robust support offering, and a heavy focus on innovation as key strengths in the assessment.

      Recently merged aftermarket service solutions leader, Syncron, and field service solutions provider, Mize,
      today announced each were positioned in the IDC MarketScape: Worldwide Manufacturing Service Parts
      Management Applications 2021-2022 Vendor Assessment[i]. Syncron was named a Leader and Mize was
      named a Major Player. Syncron is providing a complimentary excerpt of the IDC MarketScape report here.

      The IDC MarketScape report is a rigorous competitive evaluation of manufacturing service parts management
      solution suppliers available in the global market. According to the IDC MarketScape, the eight vendors covered
      in the assessment represent the industry providers that are most representative of any manufacturer’s selection
      of service parts management solutions. Using a stringent scoring methodology that incorporates both qualitative
      and quantitative criteria, IDC compiles results in a single graphical illustration of each vendor’s position within
      a given market. The IDC MarketScape offers buyers an objective, clear customer-influenced framework,
      through which the product and service offerings, capabilities, strategies, and current and future market success
      factors can be meaningfully compared.

      Report Findings:

      The IDC MarketScape notes, “Manufacturers and service organizations should consider Syncron when they are
      looking for a technology partner with a deep focus on the aftermarket service business.”

      The following strengths were noted for Syncron:

      Syncron provides a depth of offering for manufacturers in service parts management that enables business
      model transformation and enhanced automation. Based on IDC's criteria, Syncron supports manufacturers with
      deep functionality, customer service delivery, R&D, and innovation.
      Manufacturers are looking to service to enable new business models and revenue streams as margins across the
      business constrain. Syncron before and after the merge with Mize has partnered with clients to expand the view
      as to the role of service in their business. With a dedicated R&D focus, Syncron has continued to innovate its
      service offering to support the changing needs of manufacturers from operational efficiency to delivering
      outcome-based service value.

      For Mize, the report noted as strengths:

      Mize has established a breadth of functionality in service parts process that will be further bolstered by the
      merger with Syncron. Prior to the merger, Mize showed rapid growth and innovation in the service parts
      market. Mize's approach to the end-to-end service life cycle also establishes a perspective that siloed point
      solutions won't deliver the kind of enterprise-wide transformation needed in service. Manufacturers have begun
      to realize that service and individual processes within the service life cycle can't be disconnected. Mize
      customer references also highlighted that the company is agile and flexible, establishing strong partnerships
      through shared goals.

      “Syncron solely focuses on helping manufacturers transform the service business to be a driver of growth and
      revenues and now joined by Mize, is able to go further to deliver the core functionality and capabilities to If you have any questions regarding information in these press releases please contact the company listed in the press release. Our complete disclaimer appears here support warranty management and some field service processes,” says Aly Pinder, program director of service innovation and connected products, IDC Research. “With a commitment to R&D and a culture of innovation, Syncron expects to evolve with its clients and meet their needs across the customer lifecycle. Manufacturers understand disruption will be a constant and they will need partners who can help them complete their digital transformation.”

      “We are honored that IDC MarketScape named Syncron a Leader for the second consecutive year[ii] and Mize
      a Major Player for Worldwide Manufacturing Service Parts Management Applications. The recognition is
      especially meaningful as we achieved similar IDC MarketScape acknowledgments of Syncron and Mize in the
      Service Lifecycle Management areas of B2B Price Optimizationiii, Field Service Management (FSM)[iv], and
      Warranty Contract Management (WCM)[v],” said Ashok Kartham, Chief Product Officer, Syncron. “Syncron
      is focused on delivering industry leading solutions in Service Lifecycle Management on our Connected Service
      Experience cloud platform to enhance customer experience, grow service revenues, and optimize service

      To learn more about Syncron’s full suite of aftermarket service software solutions, visit:


      Syncron, recently merged with Mize, accelerates leading manufacturers and distributors to capitalize on the
      world's new service economy. We improve aftermarket business profitability, optimize working capital,
      increase customer loyalty, and enable our customer’s ability to transition successfully to future service-driven
      business models. With our industry-leading investments in AI and ML, we offer the first, innovative, customer-endorsed, and complete end-to-end intelligent Service Lifecycle Management solutions including: service parts inventory, price, equipment uptime, warranty, service contract, and field service management. Delivered on our Connected Service Experience (CSX) platform, our solutions offer competitive differentiation through
      exceptional aftermarket service experiences, while simultaneously driving significant revenue and profit
      improvements into a manufacturer or distributer’s business. For more information, visit and mize.

      About IDC MarketScape:

      IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of
      ICT (information and communications technology) suppliers in a given market. The research methodology
      utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single
      graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear
      framework in which the product and service offerings, capabilities and strategies, and current and future market
      success factors of IT and telecommunications vendors can be meaningfully compared. The framework also
      provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and
      prospective vendors.


      [i]IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021–2022 Vendor Assessment, Ali Pinder, IDC #US46742821, December 2021
      [ii]IDC MarketScape: Worldwide B2B Price Optimization and Management Applications 2021 Vendor Assessment, Mark Thomason, IDC #US46742021, September 2021
      [iii]IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment, Aly Pinder, IDC #US44408719, November 2019
      [iv]IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019–2020 Vendor Assessment, Aly Pinder, IDC# US44408619 December 2019