Tampa, FL March 25, 2019
Mize partners with Help Lightning to deliver Integrated Virtual Interactive Telepresence to enhance customer experience during service interactions.
Mize, a leading provider of Connected Customer Experience Platform and service lifecycle management software announced today that the company has partnered with Help Lightning, a Merged Reality solution provider. Mize customers will now be able to access the integrated Virtual Interactive Presence capability to enhance field service and technical support.
As part of the partnership, Mize will integrate and resell Help Lightning’s Virtual Interactive Presence application and provide support to customers of the Mize solutions for Field Service Management, Warranty Management, Customer Support, and Service Parts Management. Help Lightning’s Merged Reality solution is accessible through the Mize Web and mobile applications for manufacturers, dealers, service centers and customers. Companies who utilize the Mize Connected Customer Experience Platform will be able to provide a deeper level of diagnostics and knowledge management for their customers and service technicians.
“Mize has observed a growing demand among our customer base for providing remote assistance to field service technicians and customers using Virtual Telepresence,” notes Ashok Kartham, CEO of Mize. “Our partnership with Help Lightning will enable a better Customer Experience by helping our customers improve first-time fix rates and reduce repair times resulting in higher levels of service productivity and profitability.”
“Mize has been providing Field Service Management, Knowledge Management, and Technical support solutions to Manufacturers and their service networks.”, said Michal Blumberg, CMO of Mize, “By integrating Help Lightning Merged reality with Mize solutions, we can now provide the most comprehensive field service solution for the high-value durable goods manufacturers. “
Marc Guthrie, COO of Help Lightning, remarks “Help Lightning is pleased to support the Mize Customer Connected Experience Platform and its expansion into Merged Reality. Our partnership will deliver integrated solutions for better field service and customer support. We look forward to benefitting from the synergies that this partnership presents to us.”
Mize enables companies to optimize key post-sale customer interaction events, such as product registration, warranty, service plans, parts, support, service, and maintenance, to increase customer satisfaction and retention. Mize Connected Customer Experience Platform and Smart Blox elevate customer experience and engagement with customers, build knowledge about customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.
About Help Lightning
Help Lightning uses Merged Reality to blend two real-time video streams, that of a remote expert and an onsite technician, into a collaborative environment. This Virtual Interactive Presence allows an expert to virtually reach out and touch what their service tech or customer is working on. Using existing mobile devices (iOS, Android) or a web-browser, experts can now visually collaborate as though they were working side-by-side. They can telestrate, freeze images, use hand gestures, and even add real objects into the merged reality environment. Now you can show a resolution, not just describe it, even from a thousand miles away. Please visit www.helplightning.com for more information