Tampa, FL October 10, 2018
Torrot GasGas NA, a distributor of Torrot Electric and GasGas products in North America, streamlines Warranty processes with Mize Warranty Software.
Mize, a leading provider of connected customer experience platform and warranty management software, today announced that Torrot GasGas NA has selected Mize Warranty software to streamline warranty management processes including product registration, claim processing and warranty analysis.
Torrot GasGas NA distributes high-quality electric bicycles, children’s electric motorcycles, GasGas off-road and trials motorcycles in North America. Torrot GasGas NA has been growing their dealer network to make it easy for customers to purchase their products and get superior parts and technical service.
“We were looking for a simple warranty management platform for our dealers within the US and Canada to manage PDI’s, tech bulletins, safety bulletins, and monitor all updates on a bike,” said Mark Berg, Chief Operating Officer with Torrot GasGas NA. “Mize cloud warranty management software offers us a complete and cost-effective solution enabling our dealers to process product registrations and warranty claims.”
“Mize is excited that Torrot GasGas NA has joined a growing list of global manufacturers using the Mize Warranty software solution to streamline warranty processes with their dealer networks,” said Ashok Kartham, CEO of Mize. “Mize Warranty Software, powered by our connected customer experience platform, helps global manufacturers such as Torrot to connect all stakeholders, processes and data to improve customer satisfaction and service operations. “
Torrot GasGas NA is a highly successful multi-national company focused on high tech manufacturing, urban mobility and smart cities with a proven track record for success in each of their business groups.
“Implementing Mize online Warranty management system is another big step in enhancing our service to the customers and dealers in North America,” said Mark Berg. “We are committed to building better motorcycles and products our customers can count on to deliver the highest in performance, quality, and reliability.”
About Torrot GasGas North America, Inc.
Torrot GasGas North America, Inc. is a fully owned subsidiary of Torrot Electric Europa S.A., a highly innovative business group with a proven track record for success in high tech applied to its three business areas: smart mobility, off-road motorcycle manufacturing, and smart cities. Since acquiring the Torrot and GasGas brands in 2015 Torrot has made significant investments in the Torrot factory and the Torrot product line with a vision towards building Torrot into a major player in the global e-mobility market. All Torrot brand products reflect state of the art in EV smart technology and development. Please visit https://torrot.com/en for more information.
Mize enables companies to optimize key post-sale customer interaction events, such as product registration, warranty, service plans, parts, support, service, and maintenance, to increase customer satisfaction and retention. Mize’s connected customer experience platform and Smart Blox elevate customer experience and engagement with customers, build knowledge about customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.