Tampa, FL December 13, 2016
Mize presenting "Roadmap for Connected and Unified Global Services Portal."
Mize, a leading provider of connected customer experience platform and warranty lifecycle management software, today announced that it will be a sponsor and exhibitor at the 13th Annual Warranty Chain Management Conference from March 7th to 9th, 2017 to be held at Hilton El Conquistador golf & tennis resort, Tucson, AZ.
Warranty Management has evolved from claims administration to be an essential function for manufacturers to improve product quality and enhance customer satisfaction. Mize is transforming Warranty Management by leveraging Cloud, Mobile, IoT, and Analytics to enable the durable goods manufacturers to connect all warranty stakeholders and functions. Mize Warranty software provides a simple and cost-effective warranty portal for OEMs, Suppliers and Dealers that seamlessly integrates with ERP and CRM systems such as SAP, Oracle, and Salesforce.com.
Ashok Kartham, Mize CEO and Cheryl Johnson, Trimble Global Services Project Manager will be presenting an Industry Case Study at the conference on "Roadmap for Connected and Unified Global Services Portal."
Global manufacturing companies are dealing with a complex network of distributors, dealer networks, and customers across various regions, business units, and product lines. Companies are using disparate systems and processes to manage Registration, Warranty, Protection Plans, and Technical Support. In this Case Study Cheryl Johnson, Global Services Project Manager from Trimble and Ashok Kartham, CEO of Mize will share about the roadmap to implement a connected and unified Global Services Portal.
Trimble is $2.3 billion company with offices in 35 different countries and serves a variety of industries including agriculture, engineering and construction, transportation and wireless communications infrastructure. Trimble and Mize have joined forces to implement My Trimble Protected (MTP) portal to manage Registrations, Activations, Warranty Claims, Protection Plans, Support, Knowledge, Service Locator, and Service Work orders. In this session, you will learn about strategies, challenges, and roadmap to streamline services processes and deliver superior customer experience.
"We are excited to showcase how Mize Warranty software helps companies to streamline warranty processes, reduce the cost of warranty, improve product quality, and drive customer satisfaction," said Ashok Kartham, CEO of Mize. “Warranty is seen as a cost center, but companies can maximize customer lifetime value by focusing on customer engagement to retain customers and grow the sales of Service Plans, Parts & Accessories, and related products and Services.”
“The WCM Conference® is the largest and longest-running event serving the warranty and service contract industry,” said Alison Griffiths, Conference Director, “and we are honored that for over a decade Ashok has supported WCM by sharing his knowledge and expertise as a regular speaker, as well as through the sponsorship of Mize and his former company 4CS.”
Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to increase customer satisfaction and retention. Mize connected customer experience platform and Smart Blox elevate customer experience and engagement with the customers, build more knowledge about the customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.