Enhance Customer Experience and Improve Efficiencies with Real-Time Order Tracking

Online Order Tracking

You can improve sales and service experience by providing visibility to order status and estimated delivery times to direct customers or channel partners.  Mize Order Tracking software saves costs and improves customer experience by simplifying the access to order status online from any web browser.

Dealers can gain visibility to any back orders, shipping status, and expected delivery times. Simple, configurable dashboards on all orders and the ability to drill-down to detailed order status help dealers plan sales and repair activities and keep delivery commitments with customers.

Order Status Notifications

Mize Order tracking provides notifications via email, Push notifications, or Text messages to update the customers on order status changes proactively.

Seamless Integration

Order Tracking provides visibility to orders across multiple processes, systems, and organizations. Mize CX Connect enables seamless integration with Ordering applications, Order fulfillment systems, inventory management systems, and Shipping Carriers. CX Connect includes standard connectors for major enterprise systems and Shipping Carriers to reduce the cost of integrations.

Mize Order tracking also provides Web services-based API to allow other applications to access order status. Dealer Management Systems (DMS), Service Management Systems, or Field Service Application can integrate with order tracking to provide automated tracking and visibility in downstream systems.

Realize immediate and tangible ROI

Manufacturers and distributors will realize immediate and tangible ROI by leveraging Cloud and mobile enable order tracking system from Mize. The application is available for a simple and cost-effective subscription model based on the number of users or volume of orders.