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      CX Insights

      5 min read

      10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry

      Companies are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty and life-time value.  Durable goods companies that provide high value and complex products face unique challenges. 

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      1 min read

      5 Things Customer-Centric Field Service Organizations Do Differently

      Field Service Organizations have a direct impact on customer satisfaction and retention, and can help generate higher margin revenues from the loyal customer base. 

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      4 min read

      Warranty Insight: Ten Ways Warranty Can Improve Customer Satisfaction

      In a recent benchmark survey results from Strategies for Growth published by Warranty Week, 58% of Warranty professionals identified improving post-sales customer satisfaction as the main driver for higher levels of warranty performance.

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