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      16 min read

      State of Warranty Chain Management (WCM)

      The data and analysis contained in this report are based on the results of Strategies For GrowthSM‘s (SFGSM) 2019 Warranty Chain Management Benchmark Survey, conducted in November/December, 2018. 

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      Bill Pollock

      As an independent Research Analyst and Consultant to the global Services Community, Bill Pollock has conducted more then 300 market surveys on topical service issues.