IDC Analyst logo


    Follow us

    Sign Up for Updates

      5 min read

      Orchestrating Field Service to Optimize the Customer Experience

      Durable goods manufacturers and their service partners rely on skilled field service technicians to provide installation, inspection, repair, and maintenance services at customer locations. Many companies are currently managing the field service touch-points through multiple systems and department silos; using phone calls, emails, shared files, sticky notes and paper forms. The inefficient field service processes and systems result in increased customer churn, unproductive service technicians, and missed revenue opportunities with customers.

      Continue Reading