Recognition

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      WHY MIZE?

      INDUSTRY RECOGNITION

       

      Mize Named a Leader for Warranty and Service Contract Management Software by IDC 

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      "Manufacturers and service organizations should consider Mize when they are looking for a technology partner that can provide a modular, configurable offering to automate warranty processes within a broader service experience, even more so now that Mize is part of Syncron. Mize has been able to help its clients transform the warranty operation from manual processes to an automated experience which can enhance the dealer and customer experience."
      - Aly Pinder, Program Director of Service Innovation and Connected Products, IDC Research

       

      See for yourself. Download your free copy of the IDC MarketScape now.

       

      Syncron Again Named a Leader; Mize Named a Major Player for Service Parts Management Applications by IDC 

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      “Syncron solely focuses on helping manufacturers transform the service business to be a driver of growth and revenues and now joined by Mize, is able to go further to deliver the core functionality and capabilities to support warranty management and some field service processes,” says Aly Pinder, program director of service innovation and connected products, IDC Research. “With a commitment to R&D and a culture of innovation, Syncron expects to evolve with its clients and meet their needs across the customer lifecycle. Manufacturers understand disruption will be a constant and they will need partners who can help them complete their digital transformation.”
       

      Click here for complete details and to download a free copy of the IDC MarketScape now.

       

      Mize Named a Major Player for Field Service Management

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      “We are excited by the inclusion in the IDC MarketScape report as a Major Player in Field Service Management, said Ashok Kartham, CPO of Syncron, “While most FSM (Field Service Management) companies focus only on work orders and scheduling, we enable all stakeholders including customers, service technicians, channel partners, OEMs (Original Equipment Manufacturer), and suppliers to deliver better customer experience and generate service revenues from the install base. Our specialization, focus, and flexibility enable us to deliver innovative service management capabilities to customers while integrating seamlessly with enterprise ERP and CRM systems.“ 

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      SERVICE LIFECYCLE MANAGEMENT

      Learn more about the Mize Service Lifecycle Management Solutions recognized by the IDC MarketScape.

      SERVICE LIFECYCLE MANAGEMENT

      3 min read

      The Year Ahead: A Connected Service Future

      Helping Manufacturers Capitalize on the New Service Economy

      This year has been a transition year for many organizations...

      3 min read

      Depot Repair: Bringing the Customer Experience Full Circle

       

      Return, repair, refurbish, recycle.

      Durable goods manufacturers have long played a part in the circular business...

      2 min read

      Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market

       

      The last 18 months have been challenging for most industries, and the automotive industry has been particularly hard...

      IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. IDC © 2019

      *IDC MarketScape: Worldwide Manufacturing Warranty and Service Parts Management Applications 2019–2020 Vendor Assessment, doc #US44801020, January 2020