Recognition

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      WHY MIZE?

      INDUSTRY RECOGNITION

       

      Mize Named a Leader for Warranty and Service Contract Management Software by IDC 

      Mize named Leader by IDC in Warranty Management

       

      “Mize has a track record and a leadership team that has built a product, a set of functionalities, and a platform which can deliver advanced capabilities across the varied processes which support excellence in warranty management going beyond the basics of claims processing,” writes IDC Analyst, Aly Pinder. “Mize delivers a wide variety of capabilities to support the evolution occurring within the service market, where primarily cutting costs is no longer the end goal for many organizations.” 

       

      “We are excited by the inclusion in the IDC MarketScape report as a Leader in Warranty and Service Contract Management,” said Ashok Kartham, CEO and founder of Mize, “We believe Warranty is about customer satisfaction and retention. Warranty experience can help drive higher margin revenues from the loyal customer base through service contracts and maintenance agreements. Our position as a Warranty Management leader validates how Customer-Centric manufacturers are increasingly relying on the Mize platform and solution to drive warranty performance and profitability. “ 

      See for yourself. Download your free copy of the IDC MarketScape now.

       

      Mize Named a Major Player for Service Parts Management by Industry Analyst IDC 

      IDC recognized Mize as a Major Player in Service Parts Management

       

      “Mize has established an end-to-end product to support service parts management and broader service life-cycle management needs for manufacturers and service organizations,” writes IDC Analyst Aly Pinder. “The ability to support manufacturers in complex service supply chains centers on Mize’s ability to offer a broad range of functionality and deployment options. Mize’s flexibility and agility help manufacturers solve issues today and scale to grow as the business grows.” 

       

      “We are excited to be named a Major Player in the IDC MarketScape Report for Service Parts Management,” said Ashok Kartham, CEO and founder of Mize, “We believe that Service Parts Management provides a significant source of higher-margin revenues for manufacturers. Today’s connected customers expect the experience they have with major eCommerce sites and technology companies. Our Service Parts Management solution simplifies parts identification, ordering, return, and support to deliver a differentiated customer experience. Our Service Parts Management solution enables manufacturers to establish an end-to-end service lifecycle process where data and insights can flow seamlessly to optimize service experience and maximize profitability. 

      See for yourself. Download a free copy of the IDC MarketScape now.

       

      Mize Named a Major Player for Field Service Management by IDC 

      A Major Player in 2020 - Field Service Management - IDC Recognition

       

      “The Mize CX Platform and Smart Blox product puts revenue creation at the heart of the solution, which enables manufacturers and their stakeholders (e.g., channel partners, service provider network) to execute on goals around profitability that is a key driver in today’s experience economy,” writes IDC Analyst, Aly Pinder. “The ability to not only deliver customers with value but also create experiences they are willing to pay for is critical for the future of manufacturers in field service management.” 

       

      “We are excited by the inclusion in the IDC MarketScape report as a Major Player in Field Service Management, said Ashok Kartham, CEO and founder of Mize, “While most FSM (Field Service Management) companies focus only on work orders and scheduling, Mize enables all stakeholders including customers, service technicians, channel partners, OEMs (Original Equipment Manufacturer), and suppliers to deliver better customer experience and generate service revenues from the install base. Our specialization, focus, and flexibility enable us to deliver innovative service management capabilities to customers while integrating seamlessly with enterprise ERP and CRM systems.“ 

      See for yourself. Download a free copy of the IDC MarketScape Now.

      H4: FEATURED CAPABILITIES

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      SERVICE LIFECYCLE MANAGEMENT

      Learn more about the Mize Service Lifecycle Management Solutions recognized by the IDC MarketScape.

      SERVICE LIFECYCLE MANAGEMENT

      2 min read

      Solve Technician Inefficiencies with a Field Service Management Solution

      Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle...

      2 min read

      Improve Technician Efficiency and Productivity with Service Parts Management

      When a part breaks or wears down, providing a quick and efficient replacement is crucial for keeping customers’...

      3 min read

      Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle

      As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...

      IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. IDC © 2019

      *IDC MarketScape: Worldwide Manufacturing Warranty and Service Parts Management Applications 2019–2020 Vendor Assessment, doc #US44801020, January 2020