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       INDUSTRY

      MEDICAL EQUIPMENT

      Medical Device Field Service Management Software


      Accurate claim processing and real-time field service knowledge is key to medical equipment and medical supply manufacturers. Safety, regulatory compliance, maintenance, and service needs drive medical service providers to demand ongoing expertise and service from their manufacturers. 

       

      Increase First-Time Fix Rates

      Uptime of medical equipment is critical for hospitals and service providers who depend on this equipment to deliver the care patients expect. With Mize Service Knowledge Management, technicians find the information and parts they need to complete the fix on the first visit.  Mize Knowledge transforms and unifies access to all service information globally.
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      FEATURED CLIENTS

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      FEATURED CLIENTS

      USMedican Mize Testimony

      "Mize provides a scalable solution that can provide our customers with on-demand insights and information they need to visualize and understand their equipment maintenance service program."

       

      Sean Stapleton

      CEO

      READ THE CASE STUDY

       

      Service is a combination of Field Service, Technical Support, and Quality Assurance.

       

      Accessible knowledge helps with accurate diagnosis and repair, and accurate parts information helps fulfill the service needs.

      Insights from service data help companies continually improve their products and services.

      Manufacturers strive to respond quickly, fix the equipment right the first time, and keep the machine running.

      Equipment Service Plans provide the peace-of-mind, cap repair costs within the planned budget, and allow the healthcare facilities to stay focused on the care. Service Contracts specify the expected response times and uptime guarantees.

      When In-House service capabilities exist, the manufacturer is still expected to provide expert support, assist with repairs, make the parts, and make the technical services available to have maintained and service the equipment.

      Mize solutions help minimize downtime and maximize the performance of the medical equipment. Mize software solutions allow manufacturers to quickly respond to customer needs, fix the equipment, and get them back to caring for the patients.

      FEATURED RESOURCES

      2 min read

      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...

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      WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime

      Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing...

      2 min read

      Turn Your Post-Sale Services and Warranty Management into a Profit Center: Best Practices from Experienced Global Leaders

      The ability to deliver a customer-centric experience has quickly become a prerequisite for competing in the global...

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