Accurate claim processing and real-time field service knowledge is key to medical equipment and medical supply manufacturers.

Medical equipment saves lives every day by helping diagnose and deliver medical care. Safety, regulatory compliance, maintenance, and service needs drive medical service providers to demand ongoing expertise and service from their manufacturers.

Service is a combination of Field Service, Technical Support, and Quality Assurance.

Accessible knowledge helps with accurate diagnosis and repair, and accurate parts information helps fulfill the service needs.

Insights from service data help companies continually improve their products and services.

Manufacturers strive to respond quickly, fix the equipment right the first time, and keep the machine running.

Equipment Service Plans provide the peace-of-mind, cap repair costs within the planned budget, and allow the healthcare facilities to stay focused on the care. Service Contracts specify the expected response times and uptime guarantees.

When In-House service capabilities exist, the manufacturer is still expected to provide expert support, assist with repairs, make the parts, and make the technical services available to have maintained and service the equipment.

Mize solutions help minimize downtime and maximize the performance of the medical equipment. Mize software solutions allow manufacturers to quickly respond to customer needs, fix the equipment, and get them back to caring for the patients.