2 min read
Improve Technician Efficiency and Productivity with Service Parts Management
When a part breaks or wears down, providing a quick and efficient replacement is crucial for keeping customers’...
INDUSTRY
AUTOMOTIVE
Driving Automotive Customer Experience and Service Profits
Converging industry trends such as autonomous vehicles, connectivity, electrification, and shared mobility are placing a greater requirement on automotive OEMs and Suppliers to deliver a seamless customer experience
Automotive
Customer Service and Aftermarket Service processes play a critical role in this new reality, particularly as sales transaction shift in the Automotive Industry from product ownership to a sharing or subscription-based model. In this new environment, the customers’ service experience has an even greater impact on purchasing decisions than their most recent buying experience.
FEATURED CLIENTS
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FEATURED CLIENT
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Benefits
To deliver seamless customer experience, OEMs and Suppliers must digitize, mobilize, and connect all service-related functions including Warranty, Service, Parts, Inspections, Service Contracts, Support, Knowledge, IoT, and Dealer Management at key customer touch points and journeys. By doing so, OEMs and Suppliers can achieve several benefits including:
- Improved service productivity through simplified, automated, and streamlined service processes
- Increased revenue through cross-sell, up-sell of extended warranties, service contracts, and genuine parts and accessories.
- Greater efficiency in the ability to process Warranty Claims and Part Returns
- Increased profitability by increasing service parts sales and lowering inventory costs through enhanced visibility and control over spare parts
- Improved Quality by reducing Detection to Correction Cycle time
Mize Connected Customer Experience Platform connects customers, dealers, OEMs, and Suppliers to transform all service interactions, optimize the service experience, and generate additional revenue beyond the car sale.
Contact Us today to assess your level of service readiness in driving customer experience and allow us to help you create a roadmap to future success.
FEATURED RESOURCES
3 min read
Modernizing Warranty Management Systems: IT Department's Role in Building a Streamlined Service Lifecycle
Mar 16, 2021 by Gary Serbousek
As manufacturers focus on the benefits of modernization and the competitive advantage it creates, the IT department has...
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ROI Analysis Proves Business Case for Modernizing Warranty Management
Feb 23, 2021 by Mize Inc.
Learn How in Our Warranty Webinar
If you're like many manufacturers, it may be time to close the transformation loop...
