4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
...
INDUSTRY
AUTOMOTIVE
Driving Automotive Customer Experience and Service Profits
Converging industry trends such as autonomous vehicles, connectivity, electrification, and shared mobility are placing a greater requirement on automotive OEMs and Suppliers to deliver a seamless customer experience
Automotive
Customer Service and Aftermarket Service processes play a critical role in this new reality, particularly as sales transaction shift in the Automotive Industry from product ownership to a sharing or subscription-based model. In this new environment, the customers’ service experience has an even greater impact on purchasing decisions than their most recent buying experience.
FEATURED CLIENTS
"H5: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal."
Name
Title
"H5: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal."
Name
Title
"H5: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal."
Name
Title
H2: Insert a Section Header
H5: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum tempus sem et risus suscipit suscipit. Proin pharetra leo sit amet sem fringilla, et pellentesque mi varius. Pellentesque pharetra efficitur justo, eu interdum augue congue sed.
FEATURED CLIENT
"H5: Lorem ipsum dolor amet lumbersexual pitchfork dreamcatcher bitters cloud bread. Man bun beard pok pok pickled cliche palo santo raw denim paleo bespoke typewriter asymmetrical chillwave activated charcoal."
Name
Title
Benefits
To deliver seamless customer experience, OEMs and Suppliers must digitize, mobilize, and connect all service-related functions including Warranty, Service, Parts, Inspections, Service Contracts, Support, Knowledge, IoT, and Dealer Management at key customer touch points and journeys. By doing so, OEMs and Suppliers can achieve several benefits including:
- Improved service productivity through simplified, automated, and streamlined service processes
- Increased revenue through cross-sell, up-sell of extended warranties, service contracts, and genuine parts and accessories.
- Greater efficiency in the ability to process Warranty Claims and Part Returns
- Increased profitability by increasing service parts sales and lowering inventory costs through enhanced visibility and control over spare parts
- Improved Quality by reducing Detection to Correction Cycle time
Mize Connected Customer Experience Platform connects customers, dealers, OEMs, and Suppliers to transform all service interactions, optimize the service experience, and generate additional revenue beyond the car sale.
Contact Us today to assess your level of service readiness in driving customer experience and allow us to help you create a roadmap to future success.
FEATURED RESOURCES
2 min read
3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships
Jun 24, 2021 by Michael Johnson
Repairs are frustrating but a necessary evil in the consumer durables manufacturing world. When a customer's product...
2 min read
Solve Technician Inefficiencies with a Field Service Management Solution
May 24, 2021 by Ashok Kartham
Field service technicians face a near impossible challenge – they need to keep productivity high, costs low, and tackle...
