Driving Automotive Customer Experience and Service Profits

Converging industry trends such as autonomous vehicles, connectivity, electrification, and shared mobility are placing a greater requirement on automotive OEMs and Suppliers to deliver a seamless customer experience

Benefits

To deliver seamless customer experience, OEMs and Suppliers must digitize, mobilize, and connect all service-related functions including Warranty, Service, Parts, Inspections, Service Contracts, Support, Knowledge, IoT, and Dealer Management at key customer touch points and journeys. By doing so, OEMs and Suppliers can achieve several benefits including:

• Improved service productivity through simplified, automated, and streamlined service processes
• Increased revenue through cross-sell, up-sell of extended warranties, service contracts, and genuine parts and accessories.
• Greater efficiency in the ability to process Warranty Claims and Part Returns
• Increased profitability by increasing service parts sales and lowering inventory costs through enhanced visibility and control over spare parts
• Improved Quality by reducing Detection to Correction Cycle time

Mize Connected Customer Experience Platform connects customers, dealers, OEMs, and Suppliers to transform all service interactions, optimize the service experience, and generate additional revenue beyond the car sale.

Contact Us today to assess your level of service readiness in driving customer experience and allow us to help you create a roadmap to future success.