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       INDUSTRY

      AUTOMOTIVE

      Driving Automotive Customer Experience and Service Profits


      Converging industry trends such as autonomous vehicles, connectivity, electrification, and shared mobility are placing a greater requirement on automotive OEMs and Suppliers to deliver a seamless customer experience

       

      Automotive

      Customer Service and Aftermarket Service processes play a critical role in this new reality, particularly as sales transaction shift in the Automotive Industry from product ownership to a sharing or subscription-based model. In this new environment, the customers’ service experience has an even greater impact on purchasing decisions than their most recent buying experience.
      Automotive services

      FEATURED CLIENTS

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      Benefits

      To deliver seamless customer experience, OEMs and Suppliers must digitize, mobilize, and connect all service-related functions including Warranty, Service, Parts, Inspections, Service Contracts, Support, Knowledge, IoT, and Dealer Management at key customer touch points and journeys. By doing so, OEMs and Suppliers can achieve several benefits including:
      • Improved service productivity through simplified, automated, and streamlined service processes
      • Increased revenue through cross-sell, up-sell of extended warranties, service contracts, and genuine parts and accessories.
      • Greater efficiency in the ability to process Warranty Claims and Part Returns
      • Increased profitability by increasing service parts sales and lowering inventory costs through enhanced visibility and control over spare parts
      • Improved Quality by reducing Detection to Correction Cycle time

      Mize Connected Customer Experience Platform connects customers, dealers, OEMs, and Suppliers to transform all service interactions, optimize the service experience, and generate additional revenue beyond the car sale.

      Contact Us today to assess your level of service readiness in driving customer experience and allow us to help you create a roadmap to future success.

      FEATURED RESOURCES

      2 min read

      In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap

       
      A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

      I had the privilege of moderating the...

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      Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience

      Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a...

      2 min read

      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...

      Mize Brand Automotive

       

      Automotive

       

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