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       SERVICES

      SUPPORT

      Global Experts Support Mize Customers


      Investing in SaaS technology to further your Service Lifecycle Management journey is a great first step, but it takes continuous effort to optimize a connected customer experience.  By purchasing the Mize Solution, you will partner with a support team committed to your success and has the resources, knowledge, and expertise your organization needs to excel.

       

      Standard Mize Support

      By utilizing a customer-centric approach, the Mize team helps achieve desired business outcomes effectively worldwide.
      • Access to support on multiple channels

      • Online resources including best practice documentation, WalkMe tutorials, and user manuals

      • Online submission, tracking, and resolution of support requests

       

      Mize Global Support Is Here When You Need It

      When your team runs into a challenge, Mize is here to help. With Standard and Premium Support options, you’ll have access to designated customer support contacts ready to meet your needs.

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      Accelerate Support with a Technical Account Manager

      Offered with the Premium Support plan, a Technical Account Manager (TAM) acts as your dedicated resource.

      Your TAM is an extension of your team.

      •  Single point of contact to advise and advocate on behalf of the business
      • Knows business points of contact, roles, and responsibilities related to Mize product usage
      • Understands business use cases and priorities
      • Manages Change Requests

       

      Receive Engagement Analysis from your TAM.

      • Recurring meetings for open item updates and key matters
      • Reporting of ticket activity related to trends, resolutions, and implementations
      • Escalation minimization and management through direct proactive collaboration
      • Assistance in project scope and plan based on business forecasting aligning with current and future Mize products

      Your TAM is a platform specialist.

      • Advises on products to propel business forward based on use cases
      • Drives tickets to resolution by direct resolution or internal collaboration
      • SME on platform functionalities and various products
      • Strategically plans for successful deployments

      FEATURED RESOURCES

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      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...

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      WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime

      Organizations of all stripes—from consumer-facing companies to B2B enterprises—must navigate an array of ever-changing...

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      Turn Your Post-Sale Services and Warranty Management into a Profit Center: Best Practices from Experienced Global Leaders

      The ability to deliver a customer-centric experience has quickly become a prerequisite for competing in the global...