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       SERVICES

      SUPPORT

      Global Experts Support Mize Customers


      Investing in SaaS technology to further your Service Lifecycle Management journey is a great first step, but it takes continuous effort to optimize a connected customer experience.  By purchasing the Mize Solution, you will partner with a support team committed to your success and has the resources, knowledge, and expertise your organization needs to excel.

       

      Standard Mize Support

      By utilizing a customer-centric approach, the Mize team helps achieve desired business outcomes effectively worldwide.
      • Access to support on multiple channels

      • Online resources including best practice documentation, WalkMe tutorials, and user manuals

      • Online submission, tracking, and resolution of support requests

       

      Mize Global Support Is Here When You Need It

      When your team runs into a challenge, Mize is here to help. With Standard and Premium Support options, you’ll have access to designated customer support contacts ready to meet your needs.

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      Accelerate Support with a Technical Account Manager

      Offered with the Premium Support plan, a Technical Account Manager (TAM) acts as your dedicated resource.

      Your TAM is an extension of your team.

      •  Single point of contact to advise and advocate on behalf of the business
      • Knows business points of contact, roles, and responsibilities related to Mize product usage
      • Understands business use cases and priorities
      • Manages Change Requests

       

      Receive Engagement Analysis from your TAM.

      • Recurring meetings for open item updates and key matters
      • Reporting of ticket activity related to trends, resolutions, and implementations
      • Escalation minimization and management through direct proactive collaboration
      • Assistance in project scope and plan based on business forecasting aligning with current and future Mize products

      Your TAM is a platform specialist.

      • Advises on products to propel business forward based on use cases
      • Drives tickets to resolution by direct resolution or internal collaboration
      • SME on platform functionalities and various products
      • Strategically plans for successful deployments

      FEATURED RESOURCES

      3 min read

      The Year Ahead: A Connected Service Future

      Helping Manufacturers Capitalize on the New Service Economy

      This year has been a transition year for many organizations...

      3 min read

      Depot Repair: Bringing the Customer Experience Full Circle

       

      Return, repair, refurbish, recycle.

      Durable goods manufacturers have long played a part in the circular business...

      2 min read

      Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market

       

      The last 18 months have been challenging for most industries, and the automotive industry has been particularly hard...