2 min read
Top Three Trends Noted by Field Service Technicians Today
Here are 3 field service trends today, projecting to have legs for tomorrow. To see what field service digital...
Orchestrate Connected Customer Experience
As the balance of power shifts more towards customers, companies are losing control of the customer relationships resulting in higher customer churn and lost revenues. Customer Central empowers the Customer Service and Support organizations to orchestrate Connected Customer Experience across multiple channels to drive customer satisfaction, retention, and engagement.
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Customer Central provides flexibility and configurability to manage the key aspects of service interactions.
Customer Central makes it easier to perform administration, setup, and configuration tasks such as:
The consistency and quality of the data improve service delivery.
Manage the full lifecycle of service business processes to provide a unified service experience.
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