4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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Orchestrate Connected Customer Experience
Empower Customer Service and Support Managers
Service organizations are dealing with fragmented systems resulting in the loss of visibility over the customer-facing service processes. Customer Central is the Control Panel for business managers from Contact Centers, Warranty, Service, Parts, Support, and Field Service to facilitate adaptable service interactions and customer journeys.
Customer Central provides flexibility and configurability to manage the key aspects of service interactions.
Simplify Administration to Manage Service Operations effectively
Customer Central helps you to run a service business more cost-efficiently and effectively. You can manage the Service Operations to drive satisfaction at all stages of your customer lifecycle.
Centralize Service Data Management
The Data Silos make it harder to get a 360-degree view of the customers, and companies fail to realize the full potential lifetime value. Customer Central makes it easier to manage master data shared across all service processes, including Brands, Products, Dealers, Service Network, Customers, Parts, Knowledge, and Parts Catalogs.
The consistency and quality of the data improve service delivery.
Optimize Service process flows
Post-sales Support, Warranty, and Service processes require manufacturers, dealers or retailers, and repair centers to collaborate. Business Process Manager within Customer Central enables you to design, create, and configure Business Rules and Business Process Flows to streamline service delivery.
Manage the full lifecycle of service business processes to provide a unified service experience.
Customer Central
Connected Customer Experience