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      CONNECTED SERVICE EXPERIENCE

      Maximize Customer Lifetime Value 

      Companies can Maximize Customer Lifetime Value by focusing on Customer Experience to retain customers and grow revenues from the loyal customer base.
       

      Improve ease-of-doing business to increase profitability

      The Mize Connected Customer Experience enables manufacturers, channel partners, and suppliers to optimize all service lifecycle interactions with end customers. Using just the right combination of Smart Blox, or product modules, Mize delivers the information your customers need when they need it.

       

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      Engage Connected Customers across all channels


      Companies have lost control of the customers’ experiences during the product ownership cycle after the sale. Mize Connected Customer Experience platform enables durables goods value Chain to engage the connected customers and orchestrate the service interactions across all channels.

       

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      Leverage Cloud, Mobile, IoT technologies to digitize and mobilize customer engagement

      CX Central Platform

      CX CENTRAL

      Manage the full lifecycle of service business processes to provide a unified service experience

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      CX Cloud Platform

      CX CLOUD

      Enterprise-class security, data privacy, and data management to keep your applications safe and protected.

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      CX Connect Platform

      CX CONNECT

      Standardized framework, components and connectors to integrate Connected CX software with other enterprise applications.

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      CX Engage Platform

      CX ENGAGE

      Configure emails, notifications, templates, forms and PDF's to deliver content that engages users.

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      CX Insights Platform

      CX INSIGHTS

      Enrich the customer experience, satisfaction and loyalty by leveraging actionable customer insights.

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      CX Touch Platform

      CX TOUCH

      Enable simple and intuitive interfaces and applications, designed to delight and engage users across platform devices.

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      Enable Service Organization to unify Service Interactions

      A customer may interact with many different groups including Contact centers, Dealers or Service Centers, Parts, or Field Service as part of the relationship with a company. Customers expect a service organization to act like one unified entity and not as a series of unconnected departments or individuals.

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      cx-platform-diagram-experience-2Unify RegistrationInspectionsWarrantyService PlansSupportServiceKnowledgeParts, and IoT to deliver better customer experience throughout the customer lifecycle. Unified service processes enable you to create a 360-degree view based on high quality customer and product data.

       

       

      Steps to Transform Customer Experience

      Get started on your journey and take next steps to transform your customer experience.

      Optimize the total customer experience

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      Map

      Map Customer Journeys to understand the wants, needs, and expectations from a customer-centric perspective.

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      Model

      Model and Redesign the customer-facing processes to succeed in meeting or exceeding customer expectations

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      Mobilize

      Mobilize and assemble building blocks of customer experience to accelerate time to market and reduce the cost of development.

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      Measure

      Gain insights from VoC to drive Customer Satisfaction and Net Promoter Score (NPS)

       

      Monetize Your Customer Base

      It costs less to satisfy an existing customer than to acquire a new one. Mize Connected Customer Experience Platform and portfolio of Smart Blox enable you to meet or exceed your customer expectations about customer service and support to increase customer satisfaction, retention and advocacy.

       

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      Request a Demo

      FEATURED RESOURCES 

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      In the Rearview Mirror: A Leading Automobile Warranty and Service Conference Recap

       
      A recap of MAPconnected, A Vehicle Service & Warranty Lifecycle Conference

      I had the privilege of moderating the...

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      Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience

      Recent events such as the coronavirus pandemic have made one thing abundantly clear: Disruption will continue to play a...

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      Syncron and Mize Join Forces to Bring Service Lifecycle Management Capabilities to Market

      Guest blog by Michael Blumberg, Blumberg Advisory Group

      Syncron, a leading provider of Service Parts Planning, Pricing,...