4 min read
Service Lifecycle Management 101
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue
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Improve ease-of-doing business to increase profitability
The Mize Connected Customer Experience enables manufacturers, channel partners, and suppliers to optimize all service lifecycle interactions with end customers. Using just the right combination of Smart Blox, or product modules, Mize delivers the information your customers need when they need it.
Engage Connected Customers across all channels
Companies have lost control of the customers’ experiences during the product ownership cycle after the sale. Mize Connected Customer Experience platform enables durables goods value Chain to engage the connected customers and orchestrate the service interactions across all channels.
Leverage Cloud, Mobile, IoT technologies to digitize and mobilize customer engagement
CX CENTRAL
Manage the full lifecycle of service business processes to provide a unified service experience
CX CLOUD
Enterprise-class security, data privacy, and data management to keep your applications safe and protected.
CX CONNECT
Standardized framework, components and connectors to integrate Connected CX software with other enterprise applications.
CX ENGAGE
Configure emails, notifications, templates, forms and PDF's to deliver content that engages users.
CX INSIGHTS
Enrich the customer experience, satisfaction and loyalty by leveraging actionable customer insights.
CX TOUCH
Enable simple and intuitive interfaces and applications, designed to delight and engage users across platform devices.
Enable Service Organization to unify Service Interactions
A customer may interact with many different groups including Contact centers, Dealers or Service Centers, Parts, or Field Service as part of the relationship with a company. Customers expect a service organization to act like one unified entity and not as a series of unconnected departments or individuals.
Unify Registration, Inspections, Warranty, Service Plans, Support, Service, Knowledge, Parts, and IoT to deliver better customer experience throughout the customer lifecycle. Unified service processes enable you to create a 360-degree view based on high quality customer and product data.
Map
Map Customer Journeys to understand the wants, needs, and expectations from a customer-centric perspective.
Model
Model and Redesign the customer-facing processes to succeed in meeting or exceeding customer expectations
Mobilize
Mobilize and assemble building blocks of customer experience to accelerate time to market and reduce the cost of development.
Measure
Gain insights from VoC to drive Customer Satisfaction and Net Promoter Score (NPS)
Monetize Your Customer Base
It costs less to satisfy an existing customer than to acquire a new one. Mize Connected Customer Experience Platform and portfolio of Smart Blox enable you to meet or exceed your customer expectations about customer service and support to increase customer satisfaction, retention and advocacy.
